Page 2 - SERVICE HANDBOOK; Flammable Vapor Ignition Design; RESIDENTIAL GAS AND ELECTRIC SERVICE HANDBOOK INTRODUCTION
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TABLE OF CONTENTS Page Introduction Terms .................................................. 1 Tools ................................................... 2 Residential Gas Water Heaters General Information ............................ 3 Insta...
Page 3 - RESIDENTIAL GAS AND ELECTRIC WATER HEATER; . This handbook is intended for use by; Qualifications
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK The information contained in this handbook is designed to answer commonly faced situations encountered in the operation of the Residential Gas and Electric product line and is not meant to be all-inclusive. If you are experiencing a problem ...
Page 4 - “R” Value; is a measure of the resistance of a substance to heat flow.; Water Hammer; will separate from water as temperature increases.
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK GENERAL SECTION MISCELLANEOUS INFORMATION Draw efficiency is the quantity of hot water available to the consumer before the outlet water temperature decreases 25 degrees F. A 40 gallon water heater will typically provide 70% (28 gallons) of ...
Page 5 - One pound of
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK One gallon of (120 ° F, 49 ° C) water weighs approximately 8.25 pounds. Pounds X .45359 = Kilogram Gallons X 3.7854 = Liters % of Hot = (Mixed Temp. – Cold) divided by (Hot Temp. – Cold) General Section – continued % Thermal Efficiency = (GP...
Page 6 - INSTALLATION OF RESIDENTIAL GAS WATER HEATER
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK INSTALLATION OF RESIDENTIAL GAS WATER HEATER Typical Model and Rating Plate Location Union Minimum 4.5” w.c. –Natural Gas 11.0” w.c. Propane Gas Maximum Gas Supply 13.8” w.c. or ½ PSI Air Is Drawn In For Combustion. Keep Area Clean And Free ...
Page 7 - RESIDENTAL GAS WATER HEATER SERVICE; There is
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK RESIDENTAL GAS WATER HEATER SERVICE This portion of this manual applies to the Operations and Servicing of Residential Gas, Tank Type, Water Heaters, which are vented atmospherically and use a thermocouple as their electrical source. Constru...
Page 8 - Residential Gas – continued; AFTER HAVING CONFIRMED THAT THE WATER HEATER HAS BEEN INSTALLED
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Gas – continued Burner: The burner assembly consists of the main burner, main burner orifice, main burner gas supply tube, pilot burner, pilot burner orifice, pilot burner gas supply tube and thermocouple. The pilot burner remain...
Page 9 - Two metal probes mounted
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Gas – continued Temperature: Two metal probes mounted onto the back of the control are immersed inside the tank water. One probe (the shorter) acts as a temperature high limit. If water gets excessively hot, a sensor within the p...
Page 10 - Residential Gas - continued; Setting Approximate Temperature (°F) Time To Cause Injury
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Gas - continued Water Flow: When a hot water faucet is opened, water pressure from the well tank or street main forces cold water into the water heater. This pushes hot water out of the tank. Operation: A residential water heater...
Page 11 - Cubic
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Gas - continued Service: Air: A gas burning appliance requires the oxygen contained in 12.5 cubic feet of air (at sea level) for every 1000 BTU of heat that is generated. If your water heater has a BTU per hour input of 40,000 BT...
Page 12 - Testing with
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Gas – continued The instruction manual gives guidelines under “Air Requirements” and “Unconfined “ or “Confined Space” sections. If you want to test for a lack of air: 1. Turn on every appliance and fan that exhausts air from the...
Page 15 - If ...
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Gas – continued Condensation is a mild acid – it will corrode steel Condensation is usually noted when: • water dripping is heard (only) while the main burner is on, • there is “water” around the heater just after the heater has ...
Page 16 - Exhaust Venting Notes; FLAMMABLE VAPOR IGNITION RESISTANT DESIGN
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Gas – continued Exhaust Venting Notes Follow current National Fuel Gas Code requirements for proper installation. “D” – Typically, same or larger diameter as Draft Hood outlet “L” – Horizontal piping slopes upward ¼” per foot fro...
Page 17 - Possible Service issues associated with a blocked screen:
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK IMPLEMENTATION CATEGORY ANTICIPATED INTRODUCTION CLASS OF PRODUCTS INCLUDED IN THIS CATEGORY Phase I July 1, 2003 30, 40, and 50 gallon atmospheric vented. (Manufactured housing models are excluded.) Phase II January 1, 2005 30, 40, and 50 g...
Page 19 - Possible service issues associated with the flame arrestor.; COMBUSTION CHAMBER TEMPERATURE SENSOR
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK If there has been a flammable vapor ignition, a qualified service agent needs to inspect the arrestor for cracks. The arrestor is not a replaceable part – the heater would need to be replaced. Possible service issues associated with the flam...
Page 21 - To replace a pilot assembly:; SEALED COMBUSTION CHAMBER
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK To replace a pilot assembly: 1. Turn off the gas supply 2. Disconnect the piezo cable from the piezo button (connection near gas control valve). 3. Disconnect the pilot tubing, thermocouple and main burner tube from the bottom of the gas con...
Page 22 - Five point inner door seal inspection:; PIEZO IGNITER
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK A "five point inner door seal inspection" is outlined below: Five point inner door seal inspection: 1. Inner door gasket condition and fit. 2. Main burner tube seal condition and fit. 3. Pilot assembly seal condition and fit. 4. Sigh...
Page 23 - Important Service Reminder
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Important Service Reminder Any time service is performed on C3 TECHNOLOGY product the Five Point Inner Door Seal Inspection outlined in the Sealed Combustion Chamber section should be performed and the LDO Screen (s) should be inspected for ...
Page 24 - STANDARD RESIDENTIAL ELECTRIC WATER HEATERS
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK STANDARD RESIDENTIAL ELECTRIC WATER HEATERS INSTALLATION SOME MODELS MAY HAVE SIDE OR REAR CONNECTIONS INSTALL DRAIN PAN TO PREVENT FUTURE WATER DAMAGE DRAIN VALVE UNION FLOOR DRAIN 6” AIR GAP †FUSE SHOULD BE RATED AT AMPERAGE INDICATED ON R...
Page 25 - information also applies to single element models.; Multiple Heater Water Piping
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK STANDARD RESIDENTIAL ELECTRIC WATER HEATERS This portion of this manual applies to the Operation and Servicing of Residential Electric, Tank Type, Water Heaters. The illustrations are for two element models but the information also applies t...
Page 26 - divided by Volts
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK STANDARD RESIDENTIAL ELECTRIC WATER HEATER SERVICE GUIDELINES Construction See “General Section” for features common to both gas and electric models. Miscellaneous : Amperage (Amps) (1 phase) = Watts divided by Volts Amperage (3 phase) = (Wa...
Page 27 - Residential Electric – continued; Watt Density
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued Since the element (s) are - very nearly - totally immersed in the tank, thermal efficiency is assumed to be 100%. – all of the Btu (Watts) generated, enter the water. B. A. C. • Watt Density = the density of ...
Page 29 - Single
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued Power Enters High Limit 1 and 3 Through High Limit 1, 2 and 3, 4 Through High Limit (2) Jumper to Thermostat (1) Terminal And High Limit (4) to Element Thermostat 1, 2 is Closed Element is “On” Tank Water is ...
Page 30 - Normal Sequence of Operation; Standard on most single element; Single Element; Operation from a cold tank of water.; WIRING DIAGRAM; CIRCUIT
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued Normal Sequence of Operation C-2 Circuit – Standard on most single element water heaters. • Single Element • Single Thermostat • Single High Limit Operation from a cold tank of water. WIRING DIAGRAM Note: If ...
Page 31 - Elements; Operation: From cold tank of water
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued A-6 Circuit • 2 Elements • 2 Thermostats • 1 High Limit Operation: From cold tank of water A-6 CIRCUIT r Power Interrupted to Upper Element Upper Thermostat, 1, 2 Open Switch Power to Lower Thermostat – Upper...
Page 32 - element water heaters non-simultaneous/interlocked operation
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued WIRING DIAGRAM A-6 Circuit • 2 Elements • 2 Thermostats • 1 High Limit A-6 Circuit - Standard on dual element water heaters non-simultaneous/interlocked operation . A-6 Circuit - Post 1995 Operation: From col...
Page 34 - Cold tank of water
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued Cold tank of water • Single Electrical Service • Single Phase Power Enters Terminal 1 Of Upper High Limit And Terminal 3 Of Upper Thermostat Upper High Limit 1, 2 Is Closed Upper Thermostat 3, 4 Is Open Upper...
Page 37 - CERTIFICATION AND APPROVALS
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK A.O. Smith Water Products Company Technical Training Department © 2005 Ashland City, TN 36 Residential Electric – continued CERTIFICATION AND APPROVALS UL – UL-174 applies to Residential Electric Water Heaters The following paragraph describ...
Page 38 - Three Phase – Unbalanced Circuit; SIMULTANEOUS DUAL ELEMENTS
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued Three Phase – Unbalanced Circuit SIMULTANEOUS DUAL ELEMENTS (both elements ‘on’ when entire tank is cold) Element Wattage Upper/Lower Full Load Current in Amperes Connected to Three Phase Power (Terminal L2/ ...
Page 39 - Element Test; This test uses the multimeter's battery as the electrical supply.; See OHMS Resistance Table – Page 45; check OHM scale setting.
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued SERVICE Testing C-2 type – single element, single controls type circuit Element Test OHMS Resistance Check ** Test Conditions: This test uses the multimeter's battery as the electrical supply. Element Procedu...
Page 42 - Many multimeters
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued C-2 – service “Water Too Hot” – continued Grounded Element Check – Amperage Method Grounded Element Test – using “clamp type” Amperage Meter. Many multimeters could be used to conduct this test but be certain...
Page 43 - A-6 Circuit Servicing; Testing
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued A-6 Circuit Servicing Testing A-6 - two element, two thermostat, one high limit, two wire circuit type water heaters. Wired non-simultaneously – When the upper element satisfies, power switches to the lower t...
Page 47 - Testing The A-7 Wiring Circuit
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued Testing The A-7 Wiring Circuit A-7 Circuit: Two elements Two thermostats Two high limits Four wires Non-simultaneous operation or simultaneous Prior To 1996 Post 1995 Supply wiring may be a: (See Pages 34 and...
Page 48 - OHMS Resistance Check; Disconnect wires from the element terminals.; See OHMS Resistance Table – Page 52; ... then; meter reads “0”
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued A-7 Service – continued Element Test OHMS Resistance Check ** Element Test Conditions: Element(s) not heating or water becoming excessively hot. This test uses the multimeter's battery as the electrical suppl...
Page 50 - Lack of Hot Water; Upper thermostat satisfied
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued A-7 Voltage Check - continued Complaint: Lack of Hot Water Test Conditions: Upper thermostat satisfied Test between upper high limit 4 and upper thermostat 4 If … … then proper voltage is not present replace ...
Page 51 - Test Condition
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued A-7 service – Voltage Checks “Lack of Hot Water” – continued Test Condition Lower tank water is at least 15 ° F below lower thermostat setting Test between lower high limit 4 and lower thermostat 2 or lower h...
Page 52 - the thermostat is calling for heat
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK Residential Electric – continued A-7 – continued Grounded Element Test – Amperage Method – Using “clamp type” Amperage Meter. Many multimeters could be used to conduct this test but be certain that the thermostat is satisfied or the amperage...
Page 53 - Miscellaneous Residential Electric Water Heater Service Items:; Element with Links
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK A.O. Smith Water Products Company Technical Training Department © 2005 Ashland City, TN 52 Miscellaneous Residential Electric Water Heater Service Items: • Watts divided by Volts = Amps Supply wire gauge and fuse (breaker) protection must be...
Page 55 - WHY WATER HEATER TANKS LEAK; Soft Water
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK A.O. Smith Water Products Company Technical Training Department © 2005 Ashland City, TN 54 WHY WATER HEATER TANKS LEAK WHAT WHY PREVENTION Water Pressure Water expands when it is heated (Thermal Expansion). Water cannot be compressed. Excess...
Page 56 - WHY WATER HEATER TANKS LEAK -; WATER CONDITIONS; WHAT; C) and increase only as
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK WHY WATER HEATER TANKS LEAK - Continued WATER CONDITIONS WHAT WHY PREVENTION “Hard” Water (Gas Water Heaters) “Hard” water contains minerals. As water is heated the minerals separate from the water and attach to hot surfaces within the tank....
Page 57 - TECHNICAL BULLETIN; BULLETIN 11; WATER HAMMER
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 11 WATER HAMMER GENERAL Water hammer is the destructive forces, pounding noises and vibration in a piping system when water flowing through a pipeline is stopped abruptly. When water hammer occurs, a high intensit...
Page 59 - BULLETIN 14; ALUMINUM HYDROXIDE; If tank is new with no lime build-up to any degree:
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 14 ALUMINUM HYDROXIDE SYMPTOMS “Crackling”, “gurgling”, or “popping” noises from new water heaters (installed less than six months). CAUSE In a few isolated parts of the United States where the water supply has a ...
Page 60 - BULLETIN 21; DISCOLORED WATER; TREATMENT
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 21 DISCOLORED WATER SYMPTOMS Rusty, brown, black, or yellow water appearing in the hot water. CAUSE Complaints of discolored water are commonly blamed on water heaters and storage tanks, but in fact, it is a rare ...
Page 61 - SMELLY WATER
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 22 SMELLY WATER CAUSE The most common cause of “smelly water” is a non-toxic sulfate reducing bacteria, scientifically termed Divibrio Sulfurcans . This bacteria often enters the water system through construction ...
Page 62 - BULLETIN 23; CHLORINATION PROCEDURE; All hot water lines must receive treatment.
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 23 CHLORINATION PROCEDURE CAUSE The chlorination procedure is used to eliminate various bacteria that accumulate and grow in water heaters. These bacteria often cause odorous or discolored water conditions. PROCED...
Page 63 - BULLETIN 35; NOT ENOUGH HOT WATER - GAS
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK A.O. Smith Water Products Company Technical Training Department © 2005 Ashland City, TN 62 TECHNICAL BULLETIN BULLETIN 35 NOT ENOUGH HOT WATER - GAS CAUSE Not enough hot water complaints are becoming more frequent in the water heater industr...
Page 64 - BULLETIN 36; NOT ENOUGH HOT WATER - ELECTRIC
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 36 NOT ENOUGH HOT WATER - ELECTRIC CAUSE Not enough hot water complaints are becoming more frequent in the water heater industry. This increase was triggered when changes required by our regulatory agencies were i...
Page 65 - BULLETIN 45; THERMAL EXPANSION
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 45 THERMAL EXPANSION SYMPTOMS • Effects are only noticeable after hot water use followed by periods of no water use. • Relief valve drips during any recovery cycle when no hot or cold water is used. • Hot water pi...
Page 67 - BULLETIN 52; LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK TECHNICAL BULLETIN BULLETIN 52 LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE SYMPTOMS • Water seeping around the relief valve tank connection • Leakage at the threaded portion of the relief valve connection • Intermittent weeping and/or drib...
Page 68 - PLEASE DO NOT RETURN THIS INFORMATION UNTIL YOU HAVE HAD THIS; Please cut out this page and return your comments to:; Technical Training Department - FAX
RESIDENTIAL GAS AND ELECTRIC WATER HEATER SERVICE HANDBOOK PLEASE DO NOT RETURN THIS INFORMATION UNTIL YOU HAVE HAD THIS SERVICE HANDBOOK AT LEAST 6 MONTHS. Please assist us in making this Service Handbook more useful to you by completing and returning this page. Date Service Handbook Received: ___m...
Page 69 - M O D E L S C O V E R E D; Residential
M O D E L S C O V E R E D Residential Gas Water Heaters that are atmospherically vented and use a thermocouple as their electrical source. Residential Electric Water Heaters having one or two heating elements and common wiring configurations for these models. SERVICE HANDBOOK Residential Gas and Ele...