Page 2 - • Residential Electric Water Heater Use and Care Guide
COMPLETED INSTALLATION (TYPICAL) 2 • Residential Electric Water Heater Use and Care Guide Water shut-off valve Cold water line Thermal expansion tank Drain pan discharge pipe Drain Leak detection sensor Drain valve Drain pan Lower element Upper element and ECO Electrical junction box Hot water line ...
Page 3 - IMPORTANT SAFETY INFORMATION; SAFETY; Important information to keep; DANGER; NOTICE; Read and follow all safety messages and instructions in this
Residential Electric Water Heater Use and Care Guide • 3 IMPORTANT SAFETY INFORMATION SAFETY Important information to keep Fill out this section and keep this manual in the pocket of the water heat - er for reference. Date Purchased: Model number: Serial number: Maintenance performed:* Date: *Drain ...
Page 5 - If anyone in your home is at particular
Residential Electric Water Heater Use and Care Guide • 5 IMPORTANT SAFETY INFORMATION SAFETY If anyone in your home is at particular risk of scalding (for example, the elderly, children, or people with disabilities) or if there is a local code or state law requiring a certain water temperature at th...
Page 6 - aren’t sure that you can; Recommended Accessories:; GET; GETTING STARTED
6 • Residential Electric Water Heater Use and Care Guide Figure 1 - Flexible connectors use compression fittings and do not require soldering. Figure 2 - Use a non-contact circuit tester to insure that the power is off before you work on a circuit. Figure 3 - Install a Pressure Reducing Valve if req...
Page 7 - INSTALLATION; INS; a Pressure R
Residential Electric Water Heater Use and Care Guide • 7 INSTALLATION INS TALLA TION IMPORTANT: Follow these steps for proper installation. Step 1: ✓ Verify that Your Home is Equipped and Up-to-Date for Proper Installation Installing a new water heater is the perfect time to examine your home’s plum...
Page 8 - at; WARNING! Even if the water; • In an area that is suitable for
8 • Residential Electric Water Heater Use and Care Guide the use of a Pressure Reducing Valve on the home’s main water supply line). The Safe Drinking Act of 1974 requires the use of backflow preventers and check valves to restrict water from your home reentering the public water system. Backflow pr...
Page 10 - Disconnect the electrical; Also o
10 • Residential Electric Water Heater Use and Care Guide Step 3: Removing the Old Water Heater 1 Read each installation step and decide if you have the necessary skills to install the water heater. Only proceed if you can safely perform the work. If you are not comfortable, have a qualified person ...
Page 11 - If you are not sure you can; maintenance. A minimum clearance; DO NOT CONNECT ELECTRICAL; three minutes) may cause the upper
Residential Electric Water Heater Use and Care Guide • 11 INSTALLATION INS TALLA TION Step 4: Installing the New Water Heater 1 Completely read all instructions before beginning. If you are not sure you can complete the installation, DO NOT RETURN THIS UNIT TO THE STORE. Seek assistance from any of ...
Page 12 - Install Condensate; tape. Install per manufacturer’s; Connect the; WARNING! To avoid serious injury; type of pipe in your home. Do not use
12 • Residential Electric Water Heater Use and Care Guide 4 Connect the free ends of the two 22 AWG wires to the shut-off switch on the condensate pump in accordance with the condensate pump manufacturer’s recommendations. Step 7: Install Condensate Drain Line: NOTICE : Barbed drain and flexible tub...
Page 13 - Install Shut-Off and; pipes in your home. Most
Residential Electric Water Heater Use and Care Guide • 13 INSTALLATION INS TALLA TION Discharge Pipe Drain Pipe Condensate Flextubing Figure 16 - The end of the T&P Relief Valve dis - charge pipe must stop no more than 6” (15 cm) above a floor drain or outside. Step 9: Install Shut-Off and Tempe...
Page 14 - IF YOU HAVE COPPER PIPES:; pipe materials are suitable for your; Recirculating Loop
14 • Residential Electric Water Heater Use and Care Guide IF YOU HAVE COPPER PIPES: If your home has copper water pipes, you can solder the water pipe connections or use compression fittings which do not require soldering. Compression fittings are easier to install than soldering pipe. Check with lo...
Page 15 - performance of these systems. We; Ducting Requirements; INSTALLATION LIMITATIONS; than; AIR INTAKE
Residential Electric Water Heater Use and Care Guide • 15 INSTALLATION INS TALLA TION of these types of units, potentially causing a “no hot water” condition. We do not recommend this heat pump water heater for use in conjunction with recirculation loop systems due to the wide variety of application...
Page 16 - AIR EXHAUST; Ducting Installation
16 • Residential Electric Water Heater Use and Care Guide unless the air from the exhaust is also ducted to an alternate location.Air being drawn from an alternate location inside the home may cause a negative pressure condition inside that area. As a result, cold or hot air from outdoors may be dra...
Page 17 - for three full minutes.; Make Electrical; WARNING! Working on an; on unless you are sure all of the air; shall be; WARNING! Be sure cover is secured
Residential Electric Water Heater Use and Care Guide • 17 INSTALLATION INS TALLA TION 3 Open a hot water faucet and allow the water to run until it flows with a full stream. 4 Let the water run full stream for three full minutes. 5 Close the hot water faucet and replace the flow restrictor. 6 Check ...
Page 18 - Set the thermostat to the; Control Assembly to set the
18 • Residential Electric Water Heater Use and Care Guide Step 15: Installing the Leak Detection Sensor The Leak Detection Sensor (LDS) does not provide protection against a water leak, it only provides notification that water is present in the location of the sensor. When a leak is detected, the Co...
Page 19 - OPERATION; Start-up and Operation; temperature is less than 55°F/13°C; HPO; Operating Mode; from the unit. While in Heat Pump or; General Operation
Residential Electric Water Heater Use and Care Guide • 19 OPERATION Start-up and Operation NOTICE: The default operating mode is Hybrid Mode. To select a different mode, see “Adjusting the Control Assembly’s Operational Modes” on page 21. 1 Turn the electric power on at the circuit breaker panel, or...
Page 20 - Heat Pump Mode; ambient temperature. At ambient; temperatures return to the safe; Hybrid Mode; HEAT PUMP DEFROSTING; as an; OUT OF HEAT PUMP OPERATION; Your Heat Pump Water Heater is; OPERA
20 • Residential Electric Water Heater Use and Care Guide Heat Pump Mode Provides the highest efficiency and lowest cost operation by using only the heat pump for heating. Recovery time and efficiency will vary with ambient temperature and relative humidity. Efficiency will be greatest, and recovery...
Page 21 - ADJUSTING THE CONTROL ASSEMBLY’S; WATER TEMPERATURE ADJUSTMENT; DAYS
Residential Electric Water Heater Use and Care Guide • 21 OPERATION Element Energized LED Indicator Control Assembly Lock LED Indicator Water Temperature Set Point Temperature Down (Decrease) Button Temperature Up (Increase) Button Wi-Fi Button Grid Enabled Button W/LED Indicator Heat Pump Mode Butt...
Page 22 - heater temperature set point.
22 • Residential Electric Water Heater Use and Care Guide Wi-Fi (Control Assembly) This water heater comes equipped with the iCOMM™ remote monitoring system. It allows users to monitor critical operations and diagnose issues remotely using the manufacturer’s water heater app (available for IOS and A...
Page 23 - Bluetooth; for more; Bluetooth Set Up; for your smart phone.
Residential Electric Water Heater Use and Care Guide • 23 OPERATION Bluetooth (Control Assembly) This water heater comes equipped with the iCOMM™ remote monitoring system. It allows users to monitor critical operations and diagnose issues remotely using the manufacturer’s water heater app (available...
Page 24 - control of the unit’s thermostat.; Disconnect power before servicing.
24 • Residential Electric Water Heater Use and Care Guide Smart Grid Technology The electric Smart Grid will enable significant improvements in electric power reliability and quality through reduction of peak power demand, while providing consumers the knowledge and ability to manage their energy co...
Page 25 - Residential Electric Water Heater Use and Care Guide • 25; TROUBLESHOOTING; CONTROL ASSEMBLY DIAGNOSTIC; Before attempting to adjust the thermostat, read; ERROR CODE; OUBLE
Residential Electric Water Heater Use and Care Guide • 25 TROUBLESHOOTING CONTROL ASSEMBLY DIAGNOSTIC CODE CHART IMPORTANT: Before attempting to adjust the thermostat, read the “Important Safety Information” section on page 4. If the instructions are not clear, contact a qualified person. ENTER Erro...
Page 26 - 6 • Residential Electric Water Heater Use and Care Guide
26 • Residential Electric Water Heater Use and Care Guide ERROR CODE INDICATES CORRECTIVE ACTION* 021 with an alert Icon flashing. (also flashing red LED.) Upper element circuit failure NOTICE : Lower element is still operable 1. Turn off electrical power at the breaker. 2. Check element circuits fo...
Page 27 - Residential Electric Water Heater Use and Care Guide • 27
Residential Electric Water Heater Use and Care Guide • 27 TROUBLESHOOTING ERROR CODE INDICATES CORRECTIVE ACTION* 048 with an alert Icon flashing. (with flashing red LED.) Battery Low Energy 1. Make sure the battery protective tab has been properly removed from the battery tray, located on the left ...
Page 28 - that the upper thermistor or upper; No Hot Water
28 • Residential Electric Water Heater Use and Care Guide TROUBLESHOOTING TR OUBLE SHOO TING WARNING! Working near an energized circuit can result in severe injury or death from electrical shock. WARNING! When you are finished, be sure all covers are secured to reduce the risk of fire and electric s...
Page 29 - Replace the; Drips from T&P Relief; Install a
Residential Electric Water Heater Use and Care Guide • 29 TROUBLESHOOTING TR OUBLE SHOO TING 4 Check the Resistance of the Upper Heating Element Using a Multimeter. Measure the resistance between the two screw terminals on the upper heating element. A good element will have a resistance ranging betw...
Page 30 - Harmless bacteria normally present
30 • Residential Electric Water Heater Use and Care Guide TROUBLESHOOTING TR OUBLE SHOO TING Water Odor Harmless bacteria normally present in tap water can multiply in water heaters and give off a “rotten egg” smell. A higher tank temperature setting of 140 ° F/60 ° C kills the bacteria that causes ...
Page 31 - If the; Power Cycling the Unit
Residential Electric Water Heater Use and Care Guide • 31 TROUBLESHOOTING TR OUBLE SHOO TING • Out of position outlet j-tube. Assure orientation of line on tube is in top position (side connections only). Thermostatic Mixing Valves. If the hot water is simply not warm enough, make sure the faucet yo...
Page 32 - WARNING! Be sure the water; turn electrical; MAINTENANCE
32 • Residential Electric Water Heater Use and Care Guide MAINTENANCE Routine Maintenance Routine maintenance will help your water heater last longer and work better. If you cannot perform these routine maintenance tasks yourself, contact a qualified person. Water Heater Maintenance After the first ...
Page 33 - DO NOT; perform this step can cause the upper; is a consumable item. Inspect the
Residential Electric Water Heater Use and Care Guide • 33 MAINTENANCE MAINTENANCE you are certain the tank is completely full of water, close the hot water faucet. 9 Turn ON power to the water heater at the circuit breaker/ fuse box. It may take two hours for the tank to heat up. Replacing the Anode...
Page 34 - is the correct replacement by
34 • Residential Electric Water Heater Use and Care Guide MAINTENANCE MAINTENANCE Replacing the Heating Element WARNING! Working near an energized circuit can result in severe injury or death from electrical shock. Turn power OFF. Check wires with a non-contact circuit tester to make sure power is O...
Page 35 - Replacing the ECO; non-contact circuit tester before; Steps for Replacing the
Residential Electric Water Heater Use and Care Guide • 35 MAINTENANCE MAINTENANCE NOTICE: DO NOT turn power back on until the tank is completely full of water. For complete instructions on filling the tank, follow “Step 13” on page 16 in the installation section of this manual. 10 Refill the tank by...
Page 36 - or other problems can only be; Air Filter Maintenance
36 • Residential Electric Water Heater Use and Care Guide MAINTENANCE MAINTENANCE 5 Mark the wires with tape so you will know how to put them back on. 6 Disconnect the wires from the bad ECO and remove the ECO from the metal mounting clip. 7 Install the new ECO in the metal mounting clip. 8 Make sur...
Page 37 - Condensate Drain; CAUTION! Battery may explode; years for reliability.; the tray in the Control Assembly.
Residential Electric Water Heater Use and Care Guide • 37 MAINTENANCE Condensate Drain Maintenance NOTICE: Before attempting to clean the condensate drain pan or lines, turn OFF power to the water heater at the circuit breaker/fuse box. 1 Check the condensate drain pan and drain lines for any dirt o...
Page 38 - 8 • Residential Electric Water Heater Use and Care Guide; DIAGRAMS; DIA; Control Assembly and Thermostat Wiring Diagram
38 • Residential Electric Water Heater Use and Care Guide DIAGRAMS DIA GRAMS J9 SHUT OFF VALVE BLUE BLACK GREEN YELLOW AMBIENT TEMP. SENSORCOIL TEMP. SENSORSUCTION TEMP. SENSORDISCHARGE TEMP. SENSOR CONDENSATE WATER ALARM SIGNAL a TO DAUGHTER BOARD ANODE (OPTION OF WATER TEMP. SENSOR AND BYPASS VALV...
Page 39 - Residential Electric Water Heater Use and Care Guide • 39; REP; REPAIR PARTS
Residential Electric Water Heater Use and Care Guide • 39 13 20 16 16 14 17 12 21 4 1 5 15 15 2 7 19 6 18 3 9 10 11 Qui ck R elea se to r emo ve va lve bo dy 22 8 REP AIR P AR TS REPAIR PARTS
Page 40 - PARTS DESCRIPTION
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