Page 3 - INTRODUCTION; About this manual
INTRODUCTION © SAMSUNG Electronics Co., Ltd. Page I About this manual OfficeServ 12, Enterprise IP Solutions System, is a digital telephone system designed for small to medium-sized businesses. This manual provides an overview of the Samsung OfficeServ 12, Enterprise IP Solutions System, including s...
Page 4 - Conventions; Console Screen Output; The lined box with ‘; Bold Courier New; ’ font will indicate the value entered by the operator on; Revision History
OfficeServ 12 General Description Guide/Ed.01 Introduction © SAMSUNG Electronics Co., Ltd. Page II Conventions The following special paragraphs are used in this document to point out information that must be read. This information may be set-off from the surrounding text, but is always preceded by a...
Page 5 - SAFETY CONCERNS; Symbols
SAFETY CONCERNS © SAMSUNG Electronics Co., Ltd. Page III For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation. Symbols Caution Indication of a general caution Restriction Indication for prohibit...
Page 6 - This page is intentionally left blank.
OfficeServ 12 General Description Guide/Ed.01 SAFETY CONCERNS © SAMSUNG Electronics Co., Ltd. Page IV This page is intentionally left blank.
Page 7 - TABLE OF CONTENTS
TABLE OF CONTENTS © SAMSUNG Electronics Co., Ltd. Page V INTRODUCTION About this manual ................................................................................................................ I Supporting Documents ...............................................................................
Page 9 - Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-1 Business Feature Package This chapter describes various features of the OfficeServ 12 system as follows: 9 SYSTEM FEATURES 9 STATION FEATURES 9 DISPLAY FEATURES 9 SAMPLE SMDR PRINTOUT(WITHOUT CALLER ID) 9 SAMPLE SMDR PRINTOUT(WITH CALLER ID NUMBER) 9 SAMPLE U...
Page 10 - SYSTEM
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-2 1 SYSTEM FEATURES Account Code Entry Forced-Verified Forced-Not Verified Voluntary Account Code Button All Call Voice Page Attention Tone Authorization Codes Forced Voluntary Au...
Page 13 - SYSTEM FEATURE DESCRIPTIONS; Voluntary; Tone
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-5 1.1 SYSTEM FEATURE DESCRIPTIONS 1.1.1 Account Code Entry Station users may enter an account code(maximum 12 digits) before hanging up from a call. This account code will appear ...
Page 14 - FORCED; Hold; Executive Answer Mode
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-6 authorization codes will automatically change the dialing station’s class of service to the level assigned to the authorization code. Authorization codes may be programmed to pr...
Page 15 - Divert; Costing; Caller ID
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-7 Divert Divert may only be set from the line designated as an executive. Press the [Divert] button in idle mode to automatically transfer all incoming calls to the secretary. Pre...
Page 16 - Caller ID Features
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-8 be attached to the telephone number of frequent callers via the CID translation table. Caller ID Features The following features apply to all forms of Caller Identification, how...
Page 17 - Investigate
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-9 The system must be using LCR to dial the stored number. If CID REVW ALL in the User ON/OFF option set to OFF, only calls that are not answered(missed calls) at the station will ...
Page 20 - DIRECTED; Dialing
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-12 automatically. There are no extra buttons to press and there is no lost time looking for a free zone. 1.1.16 Call Pickup DIRECTED With directed call pickup, users can answer ca...
Page 21 - UNSUPERVISE
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-13 station’s dialing class. Each station can be assigned different classes of service for day and night operation. 1.1.21 Common Bell Control The system provides relay that may be...
Page 24 - WITH WARNING TONE
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-16 1.1.34 Door Lock Release (Programmable) After answering a call from the door phone, users can dial a code to activate a contact closure. This can be used to operate a customer-...
Page 29 - None; : No audio is played to the listener; : A tone is repeated at a programmable interval; External source; : An external source connected to a MISC module, such as a digital; Voicemail Sound File; : If the OfficeServ 12 system connect with SVM-400, up to 100; OPERATOR
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-21 1.1.58 Music on Hold-Sources The OfficeServ 12 provides for up to four different types of Music on Hold source including silence or ‘NONE’ as listed below : None : No audio is ...
Page 31 - Time Based Routing-plans
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-23 1.1.69 Recalls Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes ...
Page 32 - Spot Call Plus
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-24 1.1.73 Single Line Connections Single line ports allow connection of a variety of single line telephones plus facsimile machines, answering machines, loud bells, computer modem...
Page 34 - SPECIAL CODE TABLE
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-26 and office codes, can be allowed or denied on a per-class basis. Class A stations have no dialing restrictions and Class H stations cannot make outside calls. Any outside line ...
Page 35 - Also known as Callback or Busy Station
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-27 any outside lines programmed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over page. 1.1.90 Virtual Port The OfficeServ 12 prov...
Page 36 - Forward External
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-28 Call Forward Busy(CFB) . This is a different feature from the normal call forward busy and is only used when the forward destination is in a different node of the network. The ...
Page 37 - DID with Pass Through; . Incoming DID, DNIS or DDI calls can be routed through one; This feature basically allows a user in any switch to dial ‘0’; Intercom Calling/Uniform dialing plan; . Station to station and station to group calls can; Centralized Voice Mail with Message Waiting Lights; . This feature will only operate
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-29 DID with Pass Through . Incoming DID, DNIS or DDI calls can be routed through one switch across a network link to be processed by the DID table of the destination switch. Do No...
Page 39 - STATION
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-31 2 STATION FEATURES * Requires optional hardware and/or software. Ask your dealer for details. ADD-ON MODULE APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUS...
Page 40 - STATION FEATURE DESCRIPTIONS; Module; 8 BUTTON AOM; Reminder
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-32 2.1 STATION FEATURE DESCRIPTIONS 2.1.1 Add-On Module 48 BUTTON AOM The 48-button Add-On Module(AOM) adds to the capability of any phone. The 48 programmable buttons with red bu...
Page 41 - Station
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-33 2.1.6 Busy Station Callback When reaching a busy station, callers may request a callback by pressing one button or dialing a code. The system rings the caller back when that st...
Page 46 - Station Lock
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-38 9 MEMO REDIAL-When you are calling directory assistance you can store the number you are given using the dial pad and SAVE number feature. There is no need for a pencil and pap...
Page 48 - DISPLAY
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-40 3 DISPLAY FEATURES ACCOUNT CODE DISPLAY ENHANCED STATION PROGRAMMING CALL DURATION TIMER IDENTIFICATION OF RECALLS CALL FOR GROUP IDENTIFICATION IDENTIFICATION OF TRANSFERS CAL...
Page 49 - DISPLAY FEATURE DESCRIPTIONS; ID; Next Call
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-41 3.1 DISPLAY FEATURE DESCRIPTIONS 3.1.1 Account Code Display Account codes are conveniently displayed for easy confirmation. If entered incorrectly, users may press the ACCOUNT ...
Page 50 - Store Caller ID Number
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-42 At any time during an incoming call that provides Caller ID information, the user may press the SAVE button. This saves the Caller ID number in the Save Number feature. Pressin...
Page 51 - Information; Time Display
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-43 before answering. The names must be stored in the system directory list and can be up to 11 characters long. 3.1.7 Calling Party Number When an intercom call is received, all d...
Page 54 - OfficeServ 12; General Description Guide
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-46 OfficeServ 12 General Description Guide ©2003 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprietary to SAMSUNG Electronics Co., Ltd No ...
