Page 3 - SERVSELECT; FAMILY; Welcome to the ServSelect
1 SERVSELECT TM FAMILY Welcome to the ServSelect ™ Family! Thank you for purchasing a BLACK BOX ® ServSelect product! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSelect will save you money, time and effort. That’s because the ServSelect family is all a...
Page 4 - a. Reorient or relocate the receiving antenna.
SERVSELECT IP VM INSTALLER/USER GUIDE 2 FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s i...
Page 5 - UL is a registered trademark of Underwriters Laboratories Inc.
3 COMPLIANCE STATEMENTS Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. This equipment has also been found to comply with European standards EN50082 ...
Page 6 - SERVSELECT IP VM INSTALLER/USER GUIDE; Table of Contents
SERVSELECT IP VM INSTALLER/USER GUIDE 4 Table of Contents 1. Product Specification ......................................................................................5 2. Product overview .............................................................................................7 2.1 Glossary ....
Page 7 - CHAPTER 1: PRODUCT SPECIFICATION; Product Specification; Local Port
CHAPTER 1: PRODUCT SPECIFICATION 5 1. Product Specification Table 0.1: ServSelect IP VM appliance product specifications Target Device Ports Number 16 Connectors RJ45 Sync Types Separate horizontal and vertical Supported Cabling 4-pair UTP Cat5 or Cat6, 10 meters maximum length Video Resolution 640 ...
Page 9 - CHAPTER 2: PRODUCT OVERVIEW; Features and benefits; Intelligent cables
CHAPTER 2: PRODUCT OVERVIEW 7 2. Product overview The Black Box ® ServSelect IP VM appliance integrates analog and digital keyboard, video, and mouse (KVM) switching technology with advanced cable management, access for two or four simultaneous users, and a user interface. The appliance has USB and ...
Page 10 - - PS/2 connectors without virtual media capability; USB SAM; - USB connectors without virtual media capability.; Virtual Media; USB VM SAM
SERVSELECT IP VM INSTALLER/USER GUIDE 8 • PS/2 SAM - PS/2 connectors without virtual media capability • USB SAM - USB connectors without virtual media capability. Figure 2-1. Examples of SAMs These intelligent SAMs with Cat5 design dramatically reduce cable clutter while providing optimal digital di...
Page 11 - Video
CHAPTER 2: PRODUCT OVERVIEW 9 Security Use the OSD interface to protect the switching system with a screen saver password. After a user-defined time, the screen saver mode engages and access is prohibited until the correct password is entered to reactivate the switching system. Operation modes The O...
Page 13 - CHAPTER 3: INSTALLATION; ServSelect IP VM Software Installation and User’s Guide; Installation overview; To set up and install the appliance, complete the following steps:; Setting up the network; ServSelect IP VM Software
CHAPTER 3: INSTALLATION 11 3. Installation The appliance requires connectivity to a computer running ServSelect IP VM Software. Use ServSelect IP VM Software to view and control target devices (one at a time) attached to the appliance. The analog port does not require the ServSelect IP VM Software f...
Page 15 - Safety Precautions; Do not use a 2-wire power cord in any Avocent product configuration.; Rack mount safety considerations; Elevated Ambient Temperature:; If installed in a closed rack assembly, the operating; Connecting the appliance hardware; To connect and turn on the appliance, complete the following steps:
CHAPTER 3: INSTALLATION 13 3.3 Safety Precautions To avoid potential video and/or keyboard problems when using Black Box products: • If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit. To avoid potent...
Page 16 - tag on the local port monitor.; Connecting; To connect a SAM to a target device, complete the following steps:; Attach one end of the Cat5 cable to the RJ45 connector on the SAM.; Connecting local peripheral devices; Bundle and label the cables for easy identification.; To connect local virtual media, complete the following step:; Verifying Ethernet connections
SERVSELECT IP VM INSTALLER/USER GUIDE 14 ports or the keyboard will not initialize correctly. You cannot connect a DVI or EGA monitor to the appliance. 3. Connect one end of a Cat5 patch cable (4-pair, up to 10 meters) into a target device interface port and connect the other end into the RJ45 conne...
Page 17 - Tiering multiple appliances
CHAPTER 3: INSTALLATION 15 activity on the port. The amber/green LED on the left indicates that you are communicating at 100 Mbps (amber) or 1000 Mbps (green) when using the Ethernet connection. 3.6 Tiering multiple appliances You can tier multiple appliances to enable up to four users to connect to...
Page 18 - To tier multiple appliances, complete the following steps:
SERVSELECT IP VM INSTALLER/USER GUIDE 16 Figure 3-2. Appliance configuration with a tiered appliance To tier multiple appliances, complete the following steps: 1. Connect the tiered appliance to each target device as described in “Connecting the appliance hardware” on page 13. Local user A ServSelec...
Page 19 - Configuring ServSelect IP VM Software; See the; Adjusting mouse settings
CHAPTER 3: INSTALLATION 17 2. Connect the peripheral devices to the local user port on the main appliance. See “Connecting local peripheral devices” on page 14. 3. If the secondary appliance is a ServSelect III VM or ServSelect III, attach one end of the Cat5 cable to the ACI port on the tiered appl...
Page 21 - Setting up the appliance
CHAPTER 3: INSTALLATION 19 3. Connect the other end of the Cat5 cable to one of the target device interface ports on the rear of the appliance. 4. Turn off and turn on the target devices to the tiered appliance according to the instructions that are included with that device. 5. Turn off and turn on...
Page 22 - Starting the OSD interface; Name
SERVSELECT IP VM INSTALLER/USER GUIDE 20 4. Basic operations 4.1 Controlling the switching system from the analog port The appliance includes ports on the rear panel that you can use to connect a keyboard, monitor, and mouse to the appliance for direct analog access. The appliance uses the OSD inter...
Page 23 - CHAPTER 4: BASIC OPERATIONS; Press Print Screen to start the OSD interface.; Screen Delay Time; field, type the number of seconds that you want to elapse; Connecting a user to a target device; OSD interface status symbols
CHAPTER 4: BASIC OPERATIONS 21 The status of each target device in the switching system is indicated by one or more status symbols in the right column. The following table describes the status symbols. You can set a screen delay to specify the length of time that elapses between when Print Screen is...
Page 24 - Using the OSD interface; OSD interface navigation basics
SERVSELECT IP VM INSTALLER/USER GUIDE 22 • In the Main window, double-click the target device name, eID number, or port number. • Type the port number, and press Enter. • Type the first few characters of the target device name or eID number, and press Enter. You can toggle between two selected targe...
Page 25 - Connecting local virtual media; Press Print Screen to start the OSD interface again.; OSD interface navigation basics (Continued)
CHAPTER 4: BASIC OPERATIONS 23 4.5 Connecting local virtual media You can connect virtual media directly to the appliance using the USB port on the appliance. Note that all USB ports are assigned to a single virtual media session and cannot be independently mapped. To start a local virtual media ses...
Page 26 - Configuring the appliance and the OSD interface; Setup features to manage routine tasks for the target devices
SERVSELECT IP VM INSTALLER/USER GUIDE 24 • Locked - Select this check box to specify that when the user is disconnected from a target device, the virtual media is also disconnected. • Reserve - Select this check box to specify that the virtual media connection can be accessed only by your user name ...
Page 27 - Assigning target device names; To access the Names window, complete the following steps:; Click
CHAPTER 4: BASIC OPERATIONS 25 Assigning target device names Use the Names window to identify individual target devices by name rather than by port number. The Names list is always sorted by port order. Names are stored in the SAM, so even if you move the cable or target device to another target dev...
Page 29 - Assigning device types; To assign a device type, complete the following steps:; In the Devices window, select the port number.; Modify
CHAPTER 4: BASIC OPERATIONS 27 Assigning device types The ServSelect IP VM appliance automatically discovers attached tiered appliances, but you must specify the number of ports on the tiered appliance through the Devices window. Black Box Console Switches and other earlier-model appliances are list...
Page 30 - OK; in the Devices window to save settings.; Changing the display behavior; To access the Menu window, complete the following steps:
SERVSELECT IP VM INSTALLER/USER GUIDE 28 Figure 4-6. Device Modify window 3. Select or type the number of ports that are supported by the tiered appliance and click OK . 4. Repeat steps 1 to 3 for each port for which you want to assign a device type. 5. Click OK in the Devices window to save setting...
Page 31 - Selecting display language; To select a language for the OSD interface:; Controlling the status flag
CHAPTER 4: BASIC OPERATIONS 29 • Select Name to list the target devices alphabetically by target device name. • Select eID to list the target devices numerically by eID number. • Select Port to list the target devices numerically by port number. Click OK . To select a key combination to start the OS...
Page 32 - OSD interface status flags
SERVSELECT IP VM INSTALLER/USER GUIDE 30 whether the flag is displayed all the time, and where the flag is displayed on the desktop. The following table shows examples of status flags. To specify the status-flag settings, complete the following steps: 1. Press Print Screen. The Main window opens. 2....
Page 33 - Press the right mouse button to close the Set Position window.; Setting the keyboard country code; To change the keyboard country code, complete the following steps:; . Confirm the change in the
CHAPTER 4: BASIC OPERATIONS 31 c. Press the right mouse button to close the Set Position window. Figure 4-10. Set Position window 4. 4. Click OK to save the changes, or click X or press Escape to exit without saving the changes. Setting the keyboard country code By default, the appliance sends the U...
Page 34 - Setting appliance security; To enable the screen saver, complete the following steps:
SERVSELECT IP VM INSTALLER/USER GUIDE 32 4. Click OK to save the change, or click X or press Escape to exit without saving the change. Setting appliance security You can enable a screen saver to start if the user remains unused for a specified length of time. When the screen saver starts, the user i...
Page 35 - Setting the preemption warning
CHAPTER 4: BASIC OPERATIONS 33 To disable password protection, complete the following steps: 1. Press Print Screen. The Main window opens. 2. Click Setup > Security . In the Password window, type the password and click OK . 3. Double-click the New field. Leave the field blank, and press Enter. 4....
Page 36 - Press Print Screen. The Main window opens.; Commands; Commands to manage routine tasks for the target device
SERVSELECT IP VM INSTALLER/USER GUIDE 34 4.8 Managing target device tasks using the OSD interface From the Commands window, you can manage the switching system and user connections, enable the Scan and Broadcast modes, and update the firmware. To access the Commands window, complete the following st...
Page 37 - Displaying version information; To view version information, complete the following steps:; Upgrading the firmware
CHAPTER 4: BASIC OPERATIONS 35 Displaying version information You can use the OSD interface to view the versions of the appliance and the SAM firmware. For more information, see “Appendix A” beginning on page 45 . To view version information, complete the following steps: 1. Press Print Screen. The ...
Page 38 - Viewing the display configuration
SERVSELECT IP VM INSTALLER/USER GUIDE 36 Figure 4-15. Upgrade window To upgrade firmware, complete the following steps: 1. Press Print Screen. The Main window opens. 2. Click Commands > Display Versions > Upgrade. The Upgrade window opens. 3. Click Upgrade . A Warning window opens. Clicking OK...
Page 39 - Resetting the keyboard and mouse; Commands > Device Reset
CHAPTER 4: BASIC OPERATIONS 37 To view current user connections, click Commands > User Status. The User Status window opens. Figure 4-16. User Status window To disconnect a user, complete the following steps: 1. From the User Status window, click the letter that corresponds to the user to discon-...
Page 40 - Scanning the switching system
SERVSELECT IP VM INSTALLER/USER GUIDE 38 these peripheral devices by issuing a Reset command for the mouse and keyboard settings on the target device. The Reset command sends a hot-plug sequence to the target device, which causes the mouse and keyboard settings to be sent to the appliance. With comm...
Page 41 - Running switching system diagnostics
CHAPTER 4: BASIC OPERATIONS 39 • Select the check box next to the target devices that you want to scan. • Double-click on a target device name or port. • Press Alt and the eID number of the target device that you want to scan. You can select up to 16 target devices from the list. 3. In the Time fiel...
Page 42 - button, a warning will indicate that all users; to confirm and begin the test.; To run diagnostic tests, complete the following steps:; Commands > Run Diagnostics; A warning message indicates that all users; Diagnostic test details
SERVSELECT IP VM INSTALLER/USER GUIDE 40 communications, appliance control, and the video channels) for each system controller. When you select the Run Diagnostics button, a warning will indicate that all users (remote and local) will be disconnected. Click OK to confirm and begin the test. The Diag...
Page 43 - Broadcasting to target devices; Broadcasting keystrokes
CHAPTER 4: BASIC OPERATIONS 41 2. Click OK to begin diagnostics. 3. All users are disconnected and the Diagnostics window opens. 4. As each test is finished, a pass (green circle) or fail (red x) symbol is visible. The test is complete when the last test symbol is visible. 4.11 Broadcasting to targe...
Page 45 - CHAPTER 5: COMPUTER TERMINAL OPERATIONS; Computer terminal operations; The Console menu; Network configuration; Firmware Management
CHAPTER 5: COMPUTER TERMINAL OPERATIONS 43 5. Computer terminal operations 5.1 The Console menu Each appliance can be configured at the appliance level through the Console menu interface accessed through the configuration port on the rear of the appliance. All terminal commands are accessed through ...
Page 47 - APPENDICES; Appendix A: Flash upgrades; Repairing damaged firmware
APPENDICES 45 Appendix A: Flash upgrades You can use the appliance flash upgrade feature to update the appliance with the latest firmware available. This update can be performed using the ServSelect IP VM Software or using a Trivial File Transfer Protocol (TFTP) target device. After the flash memory...
Page 49 - Appendix B: Virtual media; Virtual media and USB 2.0 constraints; Windows XP
APPENDICES 47 Appendix B: Virtual media Virtual media and USB 2.0 constraints The virtual media feature of ServSelect IP VM appliance enables you to connect to the USB port of an attached computer. With this feature, a user located at the appliance or using the remote software can access a local USB...
Page 50 - Insert a USB 1.1 card and try booting again.; Virtual media restrictions
SERVSELECT IP VM INSTALLER/USER GUIDE 48 3. If the target device is not capable of booting from an external USB 2.0 device, try the following methods to remotely boot this target device: • Some BIOS versions provide an option to limit USB speeds. If this option is available to you, change the USB po...
Page 51 - Appendix C: UTP cabling; UTP copper cabling; Keep all Cat5 runs to a maximum of 10 meters each.
APPENDICES 49 Appendix C: UTP cabling The following information is intended to brief you on various aspects of connection media. The performance of an switching system depends on high quality connections. Poor quality or poorly installed or maintained cabling can diminish system performance.This app...
Page 53 - Appendix D: Getting help and technical; Before you call; Check all cables to make sure that they are connected.; Getting help and information from the World Wide Web
APPENDICES 51 Appendix D: Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Black Box products, you will find a wide variety of sources available from Black Box to assist you. This appendix contains information about where to...
Page 54 - NOTES
Page 60 - Customer Support Information:; For FREE Technical Support 24 hours a day, 7 days a week, call; Black Box Corporation; © Copyright 2006. Black Box Corporation. All rights reserved.
Doc. No. 590-620-501A MAY 2006 Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation , 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: [email protected] © C...
