Page 3 - PHONE LINE MANAGER 16 X 4; TRADEMARKS
PHONE LINE MANAGER 16 X 4 4 TRADEMARKS Windows ® and Microsoft ® are trademarks of Microsoft, Inc. RCA ® is a trademark of General Electric Co. All applied-for and registered trademarks are the property of their respective owners.
Page 4 - CONTENTS
PHONE LINE MANAGER 16 X 4 5 CONTENTS 1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 3. Pr...
Page 7 - Connectors
PHONE LINE MANAGER 16 X 4 8 1. Specifications Connectors — (20) RJ-11: (4) incoming ports, (16) extension ports Power — 120 VAC, 60 Hz Size — 2.5"H x 13.5"W x 9.5"D (6.4 x 34.3 x 24.1 cm) Weight — 3.2 lb. (1.5 kg)
Page 9 - Preparing to Program; Designate an Extension for System Manager
PHONE LINE MANAGER 16 X 4 10 3. Preparing to Program Before entering the system program features, take some time to look over the different options for settingup an extension as the System Manager. 3.1 Designate an Extension for System Manager All programming functions in this manual must be perform...
Page 10 - Section; Basic Features
PHONE LINE MANAGER 16 X 4 11 3.3 Programming Tips • All programming described in this manual must be performed in the programming mode (see Section 3.5 ) and performed from the programming extension (see Section 3.1 ). • We recommend that the programming extension be assigned to the person who will ...
Page 11 - Outside Line Features
PHONE LINE MANAGER 16 X 4 12 Outside Line Features To Access Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dial 9 Incoming Call Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .All Standard Incoming Lines Incoming Call List . . . . ...
Page 12 - When You Reset the System to Default Values:; Entering the Programming-Mode Password
PHONE LINE MANAGER 16 X 4 13 When You Reset the System to Default Values: All features are reset to the factory-default settings. These will be the same as the values on your new system.In addition: • All call forwarding is cleared. • All alarms are cleared. • Call history memory is erased. • Extens...
Page 13 - Configuring the Extensions; Choices When Programming the Extensions; What type of phone will be connected to the extension?
PHONE LINE MANAGER 16 X 4 14 4. Configuring the Extensions 4.1 Choices When Programming the Extensions Each extension must be individually defined in the way that best suits your needs. The options to be decidedupon are described below. These choices are programmed for the extension using the comman...
Page 17 - To disable the Call Follow Me function:; Require Star Key Before User Programming; To require a * to be entered before a 4 or a 5:
PHONE LINE MANAGER 16 X 4 18 4.4 Call Forwarding/Call Follow Me Occasionally you may be required to work in an associate’s office and will want to have your phoneforwarded to the other person’s office. This feature is called “Call Forwarding” when you enter theforwarding command from your extension....
Page 23 - How should an incoming call be answered?; Do you want to be able to send a “switchhook” to the CO line?
6. Central Office Lines: Programming 6.1 Choices in Configuring Central Office (CO) Lines Each CO line should be configured so that it best suits your needs. The options that must be decided uponare described below. 1. Are you using this CO line? If you do not use all of the CO line ports of the sys...
Page 24 - Do you want to dial 9 or 0 to access an outside line ?; Dialing “9” to Access Outside Lines; o access an outside line by dialing 9:; NOTE; Programming Outside Lines
PHONE LINE MANAGER 16 X 4 25 7. Do you want to dial 9 or 0 to access an outside line ? You can choose either 9 or 0 as the code for the user to dial when requesting an outside line. 6.2 Dialing “9” to Access Outside Lines The system is preset so that users dial 9 to access an outside line and 0 to m...
Page 25 - Step 3 Code
PHONE LINE MANAGER 16 X 4 26 Enter the code for the desired incoming ringing mode. 0 Private Incoming Line always. 1 Standard Incoming Line in daytime. Private Incoming Line at night. 2 Standard Incoming Line at night. Private Incoming Line in daytime. *3 Standard Incoming Line always. 6. Enter the ...
Page 26 - xx; Recording a Voice Announcement
PHONE LINE MANAGER 16 X 4 27 7. Auto-Attendant (DISA) 7.1 About DISA and Direct Caller Access to Extensions Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines allowsincoming callers to connect themselves directly to an extension. The optional Voice Announcem...
Page 27 - Enabling the Voice Announcement
PHONE LINE MANAGER 16 X 4 28 Sample Announcement “Hello, you have reached XYZ Corporation. To send a fax, press the start button on your fax machine at anytime. If you are calling from a touchtone phone, you may enter the extension number of your party at anytime. Press ‘2’ to place an order. Press ...
Page 28 - What Happens If There is No DISA Entry; To ring the Operator if there is No DISA entr y:; Multiple Fax Extensions
PHONE LINE MANAGER 16 X 4 29 If the DISA call is directed to an extension which does not answer after 5 to 50 seconds, the call will transfer to the Operator (see Section 19.12 ). If the Operator does not answer after 5 to 60 seconds, the call will transfer to an available Rollover Extension (see Se...
Page 29 - Outgoing Calls; About Outgoing Call Groups; Fax Group; Defining Outgoing Call Groups
PHONE LINE MANAGER 16 X 4 30 8. Central Office Lines: Outgoing Calls 8.1 About Outgoing Call Groups The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls, givingmaximum outside line access to the users and extensions that need them most. The system has the ca...
Page 31 - Entering the DOSA Password
PHONE LINE MANAGER 16 X 4 32 9. Direct Outward Station Access (DOSA) Direct Outward Station Access (DOSA) allows an incoming caller to enter a password and be connected to a different outside line within the system and make an outgoing call. The original incoming call must bedirected to a CO line wh...
Page 32 - To Enable Hunt Groups:; Assigning Extensions to the Hunt Groups
PHONE LINE MANAGER 16 X 4 33 10. Hunt Groups Four separate Hunt Groups can be implemented, allowing a person to dial a number which will ring at thefirst available extension of that group. This can be used for intercom calls or for incoming DISA calls wherethe incoming caller can be prompted to “pre...
Page 34 - Day and Night Modes; To enable automatic switching between modes:; Automatic Day/Night Mode Switching Times
PHONE LINE MANAGER 16 X 4 35 11. Day and Night Modes 11.1 Automatic Day/Night Mode Switching The Operator Extension can manually switch the system into Night Mode by dialing “56” or into the DayMode by dialing 57 . This command is only valid if issued from the Day mode Operator extension (see Sectio...
Page 36 - Advanced Topics
PHONE LINE MANAGER 16 X 4 37 12. Central Office Lines: Advanced Topics 12.1 Tone- or Pulse-Dialing Details Each outside line can be set in the programming command to be a default tone (DTMF) or rotary (pulse)dialing type. During speed dialing or redialing, digits will be always be output in the tone...
Page 37 - To Enable Polarity Reversal Detection:; To Disable Polarity Reversal Detection:; To Enable Clear For ward Detection:; To Disable Clear For ward Detection:
PHONE LINE MANAGER 16 X 4 38 12.2 Disconnect Supervision: Polarity Reversal/Clear Forwarding Some Central Office switches signal the unit when the remote party in an outside call has disconnected fromthe line. For example, if an outside call is placed on hold and during that time the outside party h...
Page 38 - To select 16-KHz as the metering frequency:
PHONE LINE MANAGER 16 X 4 39 12.3 Metering Pulse Detection Some Central Office switches (mostly outside of the USA) send 12- or 16-KHz metering pulses to indicate to the system that a unit of connection time has been used. These pulses can be counted by the Phone LineManager 16 x 4 and appear as par...
Page 40 - Exclusive Answering Machine Privilege
PHONE LINE MANAGER 16 X 4 41 13. Rollover Extensions: Advanced Topics Any number of extensions can be configured to be a Rollover Extension. These extensions have specialproperties. Generally, calls directed to extensions which are busy or do not answer will be directed to anavailable Rollover Exten...
Page 41 - To transfer unattached calls to an available Rollover Extension:
PHONE LINE MANAGER 16 X 4 42 When an extension is enabled to have the Exclusive Answering Machine privilege, the next numerical extension will be used as the answering-machine extension. For example, if physical extension #05 isenabled for this feature, calls directed to extension #05 will ring at e...
Page 42 - To enable operation with the Voice-Mail unit:; MSG Button on a Key Phone
PHONE LINE MANAGER 16 X 4 43 13.4 Voice-Mail Unit Interface A Voice-Mail unit can be attached to the Rollover Extension(s) of your Phone Line Manager 16 x 4 system. It will have a voice announcement to enable callers to your business to access employees and/or their voicemailboxes. Enabling this par...
Page 44 - Sections; To fill a Call-Barring Allow or Disallow Table:; Sample Disallow Table; Slot
PHONE LINE MANAGER 16 X 4 45 14.3 Filling the Call-Barring Allow and Disallow Tables The system can store up to three call-barring Allow Tables and three Disallow Tables. Each table has 10 slots(numbered 0 through 9). Each slot stores one phone number or prefix. (See the sample tables in Sections 14...
Page 46 - To force all extensions to use restrictive call barring at night:
PHONE LINE MANAGER 16 X 4 47 14.7 Password to Override Call Barring This feature gives you the flexibility to allow extensions to override call barring (toll restrictions) for a singlephone call. To override Call Barring, the user must have a six-digit password. This feature would most likelybe used...
Page 47 - Assignment
PHONE LINE MANAGER 16 X 4 48 15. Assigning Speed-Dial Numbers This feature allows you to assign a two-digit speed-dial number for as many as 45 frequently called phonenumbers. The assigned speed-dial numbers can be used by everyone office-wide. (The system also letsindividual users program up to fou...
Page 48 - To enable Dial-Tone Detection for Speed Dialing and Redialing:; To disable Dial-Tone Detection and use the Speed-Dial Delay Time:
PHONE LINE MANAGER 16 X 4 49 15.1 Clear Speed-Dialing and Call-Barring Tables This command will erase all of the values in the global Speed-Dialing table and all of the values in the Call-Barring (Toll-Restriction) tables. The speed-dialing numbers assigned to individual extensions are notaffected. ...
Page 50 - To output the complete contents of the Call-Histor y Memor y:; Output the Call History of a Single Extension
PHONE LINE MANAGER 16 X 4 51 17. Outgoing-Call Records and Histories 17.1 About Outgoing-Call Records Each time an outgoing call lasting longer than 25 seconds is made (or the first polarity reversal is detectedwhen Polarity Reversal signaling is enabled), the system stores a record of the call. The...
Page 52 - Connection to a Computer or a Printer
An example of one line of the short format is shown below. The long format contains the same information separated by spaces. 1,05,15,JUL,95,14,10,5551212,00,04,21,0 17.9 Connection to a Computer or a Printer To print records, the system must be connected to either a printer or a computer. The devic...
Page 53 - Interfacing the Phone Line Manager; RS-232C Port—Choosing the Operating Mode; To enable the System Mode of the RS-232C Port:
PHONE LINE MANAGER 16 X 4 54 18. Interfacing the Phone Line Manager 16 x 4 to a Computer There are many instances where the Phone Line Manager 16 x 4 can be connected to a computer toenhance the overall operation of the system. These include: • Phone Line Manager 16 x 4 Configuration Program: This p...
Page 55 - To report incoming DISA digits to the CAT Application:
PHONE LINE MANAGER 16 X 4 56 18.4 Computer Aided Telephony (CAT) Software The Computer Aided Telephony (CAT) version of the Phone Line Manager 16 x 4 software can operate in a computer environment where it can be controlled by an application running on the computer. All of themodes and commands disc...
Page 56 - System Timing Parameters; About System Timing Parameters
PHONE LINE MANAGER 16 X 4 57 19. System Timing Parameters 19.1 About System Timing Parameters The default value for the system timing parameters should be suitable for most applications and will neverneed to be changed. There may be some changes you will want to make which will affect the operation ...
Page 61 - Rollover After Call to Extension
PHONE LINE MANAGER 16 X 4 62 19.11 Rollover on Standard Incoming Calls Timing For incoming calls to outside lines operating in the Standard Incoming Calls mode, this is the amount of time an incoming call will ring at the designated extension(s) before the it will start to ring a RolloverExtension (...
Page 65 - © Copyright 1999. Black Box Corporation. All rights reserved.
1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746 © Copyright 1999. Black Box Corporation. All rights reserved.
