Page 3 - Welcome to the ServSwitchTM Family!; Chapter 2; . The Extender product codes covered in this manual are:; ACUVREM ACUREMSW
THE SERVSWITCH ™ FAMILY 1 Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CAT5 KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort...
Page 4 - The following symbols are used in this guide:
THE SERVSWITCH ™ FAMILY 2 Copyrights and Trademarks ©2002/2009. All rights reserved. This information may not be reproduced in any manner without the prior written consent of the manufacturer. Information in this document is subject to change without notice and the manufacturer shall not be liable f...
Page 7 - Todas las instrucciones de operación y uso deben ser seguidas.
NOM STATEMENT 5 NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para refer...
Page 8 - Servicio por personal calificado deberá ser provisto cuando:
NOM STATEMENT 6 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado p...
Page 9 - Do not use to link between buildings.
CONTENTS 7 Safety Precautions and Installation Guidelines To ensure reliable and safe long-term operation please note the following installation guidelines: • Do not use to link between buildings. • Only use in dry, indoor environments. • If the building has 3-phase AC power, try to ensure that equi...
Page 10 - CONTENTS; Contents; Quick Setup
CONTENTS 8 Contents 1. Quick Setup 10 2. Overview 11 2.1 Introduction 11 2.2 Glossary 11 2.3 Features 13 2.4 Product Range 14 2.5 Compatibility 15 2.6 How to Use This Guide 16 3. Installation 17 3.1 Package Contents 17 3.2 Interconnection Cable Requirements ...
Page 12 - Setup; Install system; View Test Card
QUICK SETUP 10 1. Quick Setup This section briefly describes how to install your KVM extender system and optimize the video signals. Unless you are an experienced user, we recommend that you follow the full procedures described in the rest of this manual. . Install system 1. Connect Remote Unit to K...
Page 13 - OVERVIEW; A basic KVM extension system comprises a
OVERVIEW 11 2. Overview 2.1 Introduction TheServSwitch™ Brand CAT5 KVM Extender products described in this manual enable high-resolution video, PS/2 keyboard and mouse, stereo audio, and serial port signals to be communicated up to 300m over Category 5/5e (CATx) cable. A basic KVM extension system c...
Page 14 - Figure 1; Local Access; Local Unit
OVERVIEW 12 Figure 1 ServSwitch™ Brand CAT5 KVM Extender system Local Access ACU1009A, ACU1008A and ACU1005A kits only. Serial and Audio Transmission Kits : ACU1022A,ACU1028A Remote Unit : ACUVREM KVM extension over CAT5/5e cables up to 300m. Local Unit Remote Unit KVM Switch Kit : ACU1049A Remote U...
Page 15 - Switching models only:
OVERVIEW 13 2.3 Features All members of the ServSwitch™ Brand CAT5 KVM Extender product family described here offer the following features: • Support for high video resolution over extended distances: 1600x1200@60Hz up to 65m 1280x1024@75Hz up to 120m 1024x768@75Hz up to 300m • Adjustable video equa...
Page 16 - Range; KVM, Audio and Serial Extension kits
OVERVIEW 14 2.4 Product Range This manual describes the following five products from the ServSwitch™ Brand CAT5 KVM Extender range: KVM, Audio and Serial Extension kits ACU1022A Single Video Channel, PS/2 KB & Mouse, Serial, Stereo Audio Local Unit (Single Access) + Remote Unit ACU1028A Single V...
Page 17 - Interface Compatibility; Compatible with all standard keyboards. Certain keyboards with; Specifications; Extender Compatibility; Family CAT5; ACUREMSW; Audio
OVERVIEW 15 2.5 Compatibility Interface Compatibility • PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with enhanced features may also be supported with custom firmware. • PS/2 Mouse: Compatible with all standard 2-button, 3-button and wheel mice. To connect to a PC that do...
Page 18 - How to Use This Guide; Connection & Compatibility; Extender kit; Interconnection Cable; Interconnection Cable Requirements; Adjusting Video; essential
OVERVIEW 16 2.6 How to Use This Guide This guide describes the installation and configuration of Standard and Serial members of the ServSwitch™ Brand CAT5 KVM Extender range. Although the connection and operation of these systems is relatively straightforward, you should consider the following befor...
Page 19 - INSTALLATION; Appendix E: Calling Black Box; Extender Remote Unit.
INSTALLATION 17 3. Installation For first-time users, we recommend that you carry out a test placement, confined to a single room, before commencing full installation. This will allow you to identify and solve any cabling problems, and experiment with the KVM extender system more conveniently. 3.1 P...
Page 20 - Interconnection Cable Requirements; Signal
INSTALLATION 18 3.2 Interconnection Cable Requirements To connect the Local and Remote Units you will need CATx (any category 5, 5e, 6 or higher) cable terminated with RJ45 plugs. Please note that shielded cable is advised to maintain regulatory EMC compliance. Interconnect cables must be solid-core...
Page 21 - Unit; Setting the Cable Length Jumpers; If you intend to use cables of 100-300m in length:; Figure 2
INSTALLATION 19 3.3 Remote Unit Installation Setting the Cable Length Jumpers If your application uses a CATx cable less than 75m in length, you can continue to the next section. Remote Units incorporate video equalization circuitry, allowing you to compensate for the loss in image quality that occu...
Page 22 - Jumper Position
INSTALLATION 20 4. Set the three cable length jumpers as follows: Interconnect Cable Length (m) Jumper Position (as viewed from front, with RJ45 connector towards you) 0 – 100 No jumpers (default) 100 – 200 200 – 300 If you are at the top end of a cable range, and you are using a high screen resolut...
Page 23 - Connecting the Remote Unit; Remote Unit; Brightness
INSTALLATION 21 3.4 Connecting the Remote Unit To install a Remote Unit: 1. Switch off all devices. Connect your keyboard, monitor(s) and mouse to the Remote Unit as shown in Figure 3 (Switching) or Figure 4 (Audio/Serial). These ports may also be attached to the CPU side of a KVM switch in order to...
Page 24 - Figure 3
INSTALLATION 22 Figure 3 Switching Remote Unit (ACUREMSW – also supplied with ACU1049A kit) – rear view Figure 4 Audio Remote Units (ACUVREM – also supplied with ACU1022A and ACU1028A kits)– rear view Connect to monitor. Connect PS/2 keyboard and mouse. Connect to additional PC using DB25 male conne...
Page 25 - Figure 5
INSTALLATION 23 Figure 5 Remote Unit - front view Interconnect – carries video and data signals. Connect to Interconnect port on Local Unit using CATx cable. Brightness – adjusts image brightness Focus – compensates video for smearing or over-sharpness
Page 26 - Local Unit Installation; To install a Local Unit:
INSTALLATION 24 3.5 Local Unit Installation To install a Local Unit: 1. Switch off the PC and any peripheral devices before connection. 2. Using the supplied CPU KVM cable(s), connect the keyboard, monitor(s) and mouse connectors on the computer (or KVM switch) to the corresponding connectors on the...
Page 27 - Figure 6
INSTALLATION 25 Figure 6 Standard Local Unit - rear view Figure 7 Local Unit – front view INTERCONNECT – carries video and data signals. Connect to CATx cable connected to INTERCONNECT on Remote Unit. Connect to Local monitor. Connect to audio ports on computer. Connect to serial port on computer. A...
Page 28 - Connection to Local Hubs; Remote Units; Appendix A: Example Applications
INSTALLATION 26 3.6 Connection to Local Hubs Remote Units are compatible with ServSwitch™ Brand CAT5 KVM Extender Local Hubs belonging to the same family: Remote Units Compatible Local Rack Hubs ACUREMSW ACU1006RA, ACU1006DRA, ACU1012RA ACU1022A, ACU1028A, ACUVREM ACU1006VRA, ACU1006DVRA A simple ex...
Page 29 - Figure 8
INSTALLATION 27 Figure 8 Simple system using ACU1006VRA Hub and ACUVREM Remote Units to extend audio, serial and KVM for up to six PCs
Page 30 - REMOTE UNIT CONFIGURATION & OPERATION; Operation; Configuration; To get the best out of your extender system it is; Focus; control allows you to correct smearing and loss of sharpness; control adjusts video image brightness.
REMOTE UNIT CONFIGURATION & OPERATION 28 4. Remote Unit Configuration & Operation Cat5/5e cables are specifically designed for networking applications and not for transmitting analog video. Your CATx KVM extender includes, and requires, advanced technology to enable its use at high screen re...
Page 31 - Adjustments
REMOTE UNIT CONFIGURATION & OPERATION 29 Skew only tends to be a problem at high screen resolutions with long interconnect cables. We recommend the use of low skew CAT5/5e cable for all applications. Please contact Technical Support for more information. With some cables, video performance may b...
Page 32 - Figure 9
REMOTE UNIT CONFIGURATION & OPERATION 30 If you are at the top end of a cable range, for example, 80m (250ft), and you are using a high screen resolution (1024x768 or higher), you may achieve better quality video compensation by selecting the next cable length range using the cable length jumper...
Page 33 - Other Remote Configuration & Operation; To enter these commands:; Right Control; Press and release the command key.; Changing the Initial Hot Key; to
REMOTE UNIT CONFIGURATION & OPERATION 31 4.3 Other Remote Configuration & Operation Options Keyboard ‘hot’ keys are used to carry out various functions on both Remote and Local Units. To enter these commands: 1. Press and release the initial ‘hot’ key. By default, the initial ‘hot’ key is &l...
Page 34 - Hot Key Commands; Command Key
REMOTE UNIT CONFIGURATION & OPERATION 32 Hot Key Commands After pressing the initial ‘hot’ key on the remote keyboard, you can issue a number of commands by pressing additional keys. These commands allow you to start a private mode session on the remote console or to reset the keyboard and mouse...
Page 35 - LOCAL UNIT OPERATION; For more information about serial/audio port operation, see; Ports; Keyboard and Mouse Emulation; Contact Technical Support for further information.
LOCAL UNIT OPERATION 33 5. Local Unit Operation 5.1 Overview You need to read this section if you have purchased an extender system kit containing both a Local and Remote Unit. For more information about serial/audio port operation, see Appendix D: Audio/Serial Ports , page 47. Keyboard and Mouse Em...
Page 36 - Operation of Dual Access Local Units; Inactivity Timeout Period; The Local Unit’s initial ‘hot’ key may be changed from
LOCAL UNIT OPERATION 34 5.2 Operation of Dual Access Local Units Models ACU1028A and ACU1049A offer dual access with a second console at the Local Unit. This operates on a first-come, first-served basis. When one console is in use, the system blocks out the other console until there is no keyboard o...
Page 37 - Local Console Commands
LOCAL UNIT OPERATION 35 Local Console Commands After pressing the initial ‘hot’ key on the local keyboard, you can issue a number of commands by pressing additional keys. These commands allow you to start a private mode session on the local console or to reset the keyboard and mouse. These commands ...
Page 38 - TROUBLESHOOTING & FAQ; The image is not sharp, or is badly smeared.
TROUBLESHOOTING & FAQ 36 6. Troubleshooting & FAQ 6.1 Video The image is not sharp, or is badly smeared. Have you adjusted the video equalization? Follow the instructions on page 29. Check the Interconnect cable between the Remote and Local Units. Is it of the recommended type (see page 17)?...
Page 39 - See
TROUBLESHOOTING & FAQ 37 The PC won’t boot into the correct graphics mode The extender includes DDC emulation for all standard resolutions and there should not normally be any issues. For non-standard resolutions, you will need to explicitly set the resolution in your operating system configurat...
Page 40 - before
TROUBLESHOOTING & FAQ 38 6.4 Keyboard & Mouse When I am typing, I get wrong or missing characters on the screen. Your keyboard may be in the wrong mode. Use the appropriate commands to reset the keyboard and mouse as described in the sections covering local and remote operation. The PC comes...
Page 41 - Questions; Is it possible to use a cable longer than 300m?
TROUBLESHOOTING & FAQ 39 6.5 General Questions Is it possible to use a cable longer than 300m? It might be possible to use a cable of up to 500m at lower resolutions. However, we do not recommend this and cannot guarantee that it will work. Can the extender be daisy chained? In certain circumsta...
Page 42 - APPENDIX A: EXAMPLE APPLICATIONS
APPENDIX A: EXAMPLE APPLICATIONS 40 Appendix A: Example Applications This section illustrates three specific applications using ServSwitch™ Brand CAT5 KVM Extender units: • Six remote serial touch screens with local access through a KVM switch (Figure 11). • Information distribution system sharing a...
Page 43 - ACUVREM
APPENDIX A: EXAMPLE APPLICATIONS 41 Figure 11 Touch screen network with local access to CPUs through KVM switch. ACU1006DVRA Extender Hub Takes KVM and serial signals from each CPU (only two shown). ACUVREM Remote Units connect to touch screens. KVM Switch Local access ports connect to single KVM co...
Page 46 - APPENDIX B: RACK MOUNT OPTIONS; Appendix B: Rack Mount Options; Each kit consists of two angled brackets.; RMK19U-R2 Mounting Kit
APPENDIX B: RACK MOUNT OPTIONS 44 Appendix B: Rack Mount Options Extender units can be mounted in a 19” rack using the mounting kit::RMK19U-R2. Each kit consists of two angled brackets. To mount a unit: 1. Remove the two screws from one side of the unit. 2. Match up the lower pair of holes on a brac...
Page 47 - Appendix C: Advanced Cabling Issues; Correcting Skew; Optimizing Pairs; Pins Pair
APPENDIX C: ADVANCED CABLING ISSUES (SKEW) 45 Appendix C: Advanced Cabling Issues (Skew) This section discusses skew and how to minimize its effects. What is Skew? Each color in the RGB (Red, Green, Blue) video signal is sent down a separate pair of wires in the Interconnect cable. On many cables, t...
Page 49 - Set up and Operation; No setting up or user adjustments are required.; Handling Multiple Serial Devices
APPENDIX D: AUDIO/SERIAL PORTS 47 Appendix D: Audio/Serial Ports Operation & Multi-Port Configuration This appendix describes audio & serial interface operation for: • ACU1022A • ACU1028A • ACUVREM These extender products contain daughter boards that allow bi-directional stereo audio and a f...
Page 50 - Audio Interface; Set Up and Operation; Connect the extender as follows:; Using a Microphone; There are two ways of setting up a microphone:
APPENDIX D: AUDIO/SERIAL PORTS 48 Audio Interface Set Up and Operation The audio interface is line-level and is designed to take the output from a sound card (or other line-level) source and be connected to a set of powered speakers at the other end of the link. Stereo audio may be transmitted eithe...
Page 51 - APPENDIX E: CALLING BLACK BOX; do; Version Number Format:; xx; Shipping and Packaging
APPENDIX E: CALLING BLACK BOX 49 Appendix E: Calling Black Box If you determine that your ServSwitch™ Brand CAT5 KVM Extender is malfunctioning, do not attempt to alter or repair it . It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500. Before you do, make a re...
Page 52 - APPENDIX F: SPECIFICATIONS; Appendix F: Specifications; Video; DC; Keyboard and Mouse; -Pin MiniDIN Socket
APPENDIX F: SPECIFICATIONS 50 Appendix F: Specifications Video Maximum Resolution 1600x1280@60Hz up to 65m 1280x1024@75Hz up to 120m 1024x768@75Hz up to 300m Operation at higher resolutions/refresh rates may be possible at shorter distances Video Compatibility VGA to UXGA, RGB Video I/O 0.7V P-P Vid...
Page 53 - Serial Interface; Transparent; Bi-directional stereo audio link; Power Requirements; V at up to 200mA supplied by PCs PS/2 keyboard port.
APPENDIX F: SPECIFICATIONS 51 Serial Interface Max Baud Rate Supported 19.2K Baud Serial Data Format Transparent Signals Transferred TX, RX, RTS, CTS, DTR, DSR Local Unit Connector DB9 Female (DCE) Remote Unit Connector DB9 Male (DTE) Audio Interface Description Bi-directional stereo audio link Tran...
Page 54 - Size and Shipping Weight; Fully shielded. Black painted steel
APPENDIX F: SPECIFICATIONS 52 Size and Shipping Weight ACUREMSW Remote Unit: 202x100x36mm Shipping Weight: 1.08 Kg ACUVREM Remote Unit: 202x100x44mm (1U) Shipping Weight: 1.14 Kg ACU1022A Local Unit: 202x100x44mm (1U) Remote Unit: 202x100x44mm (1U) Shipping Weight: 2.53 Kg ACU1028A Local Unit: 202x1...
Page 55 - NOTES
Page 58 - Customer Support Information:
Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation , 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: [email protected] © Copyright 2009. Black Box Corpor...
