Page 2 - THE SERVSWITCHTM FAMILY; Welcome to the ServSwitchTM Family!; Thank you for purchasing a BLACK BOX
1 THE SERVSWITCH™ FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX ® ServSwitch™ Brand KVM extender! We appreciate your business, and we think you’ll appreciate the many ways that thisproduct will save you money, time, and effort. Our ServSwitch family is all about brea...
Page 4 - (b) Increase the separation between the equipment and the receiver.
3 EU DECLARATION OF CONFORMITY EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class Acomputing device in accordance with the specifications in the European standardEN55022. These limits are designed to provide reasonable protection a...
Page 5 - que el aparato eléctrico sea operado.
4 SERVSWITCH™ WIZARD EXTENDER NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guarda...
Page 6 - NOM STATEMENT
5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos,poniendo particular aten...
Page 7 - Chapter
6 SERVSWITCH™ WIZARD EXTENDER Contents Chapter Page 1. Specifications ............................................................................................. 8 2. Introduction ............................................................................................. 112.1 Features and Benef...
Page 8 - TABLE OF CONTENTS; Hot-Plugging PS/2 Mice and Mouse Ports into the Extender
7 TABLE OF CONTENTS Chapter Page 5. Operation ................................................................................................. 365.1 Power-Up Status .............................................................................. 36 5.2 The Extender’s LEDs ...............................
Page 9 - SERVSWITCHTM WIZARD EXTENDER; noninterlaced at up to 85 Hz
8 SERVSWITCH™ WIZARD EXTENDER 1. Specifications Cable Required — Between transmitters and receivers: Four-pair (eight- wire) Category 5 or higher unshielded twisted-pair(UTP); shielded twisted-pair (STP) can also be used atshorter distances Compliance — CE (EN55022 Class A); FCC Part 15 Subpart B Cl...
Page 10 - CHAPTER 1: Specifications; Connectors —; expansion port for future features; Enclosure —; Steel and stainless steel; Power —; Output: 5 VDC at up to 2.5 A from transformer to
9 CHAPTER 1: Specifications Connectors — ACU5010A transmitter: (1) Left-side-mounted DB25 female for CPU connection; (1) Left-side mounted 8-pin mini-DIN female expansion port for future features; (1) Right-side-mounted RJ-45 for CAT5 link to transmitter; ACU5010A receiver, ACU5011A: (2) Left-side-m...
Page 11 - Size —
10 SERVSWITCH™ WIZARD EXTENDER Power (cont’d) — Consumption: ACU5010A transmitter: 0.9 watts typical, 2.5 watts maximum; ACU5010A receiver or ACU5011A: 2.5 watts maximum; Size — ACU5010A transmitter, ACU5010A receiver, ACU5011A: 1"H x 4.9"W x 3.1"D (2.5 x 12.5 x 7.9 cm); rear edge ofendp...
Page 12 - CHAPTER 2: Introduction; covered by this manual:
11 CHAPTER 2: Introduction 2. Introduction The ServSwitch™ Wizard Extender is designed to transfer keyboard, video, andmouse signals up to 200 meters (655 ft.) over Category 5 or higher twisted-paircable. At its most basic, the Extender consists of a local transmitter and a remotereceiver interconne...
Page 15 - The ServSwitch Wizard Extender Receiver (ACU5011A) comes with:
14 SERVSWITCH™ WIZARD EXTENDER 2.2 Complete Packages The ServSwitch Wizard Extender Kit (ACU5010A) comes with: • (1) Local transmitter module; • (1) Remote receiver module; • (1) Power adapter for the receiver, including a region-specific input cord; • (1) 2-m (6.5-ft.) three-to-one cable to connect...
Page 16 - Figure 2-2. The Extender’s receiver (ACU5011A or remote part of
15 CHAPTER 2: Introduction 2.3 The Extender Illustrated Figure 2-1. The Extender’s transmitter (local part of ACU5010A). Figure 2-2. The Extender’s receiver (ACU5011A or remote part of ACU5010A). DIP switch for configuration VIEW FROM RIGHT SIDE VIEW FROM RIGHT SIDE VIEW FROM LEFT SIDE VIEW FROM LEF...
Page 18 - • The Extender is for use in dry, oil-free indoor environments only.; Technical Support as described in Section 7.6.; • Do not use the power adapter if its case becomes damaged, cracked, or
17 CHAPTER 2: Introduction 2.4 Safety Concerns As you prepare to install the ServSwitch Wizard Extender, please keep these thingsin mind: • The Extender is for use in dry, oil-free indoor environments only. • Make sure that the rated current draw in amperes of all of the devices plugged into the sam...
Page 19 - compatible mouse or
18 SERVSWITCH™ WIZARD EXTENDER 3. Installation 3.1 What You Will Need These things must be in place before you can install your ServSwitch™ WizardExtender: • Four-pair (eight-wire) twisted-pair cabling rated to at least Category 5. This should be long enough to reach from your Extender transmitter t...
Page 20 - CHAPTER 3: Installation; keyboard-port adapter such as product code FA212.
19 CHAPTER 3: Installation • If your computer CPU is farther than 2 m (6.5 ft.) from your Extender transmitter: One or more cables to replace or extend the included cable for connectingthe CPU to the transmitter, up to a maximum distance of 5 m (15 ft.). You canuse VGA and PS/2 extension cables such...
Page 21 - NOTE
20 SERVSWITCH™ WIZARD EXTENDER 3.2 Placement NOTE I f y o u ’ d l i k e t o p u t a n E x t e n d e r m o d u l e i n a s p a c e i n w h i c h i t srackmount-enabling endplate doesn’t fit well, or if you need to removeits endplate for whatever other reason, you can do so by unscrewing thetwo end-mo...
Page 23 - or KVM switch you want to control:; adapters you can use with it.
22 SERVSWITCH™ WIZARD EXTENDER 3.3 The Installation Procedure First make sure the power adapter is unplugged and disconnected from theServSwitch Wizard Extender’s receiver. Also make sure that (if possible) all of thedevices you want to attach to your Extender system are turned off and unplugged.(If...
Page 24 - ) and run the extension cables to the connectors on the receiver.
23 CHAPTER 3: Installation 4. Plug your monitor, keyboard, and mouse directly into the appropriately labeled connectors on the Extender receiver. Or, if you need to place themtoo far away to plug in directly, plug them into extension cables (see theAppendix ) and run the extension cables to the conn...
Page 25 - Figure 3-3. A simplified ACU5010A Wizard Extender installation.
24 SERVSWITCH™ WIZARD EXTENDER Figure 3-3. A simplified ACU5010A Wizard Extender installation. Receiver Transmitter Computer CPU Included three-to-one cable Keyboard, mouse, and monitor plug in directly or with extension cables (see the Appendix) To included power adapter CAT5 or higher cable, up to...
Page 27 - IMPORTANT NOTE
26 SERVSWITCH™ WIZARD EXTENDER 4. Configuration To configure your ServSwitch™ Wizard Extender system, first you’ll need toconfigure any directly attached PC, as directed in Section 4.1. Then you’ll need toconfigure the Extender itself, as directed in the rest of this chapter. IMPORTANT NOTE Througho...
Page 28 - ) to select automatic or manual video compensation, the; DIP S; Receiver’s DIP switch:
27 CHAPTER 4: Configuration 4.2 Configuring the Extender The ServSwitch Wizard Extender ships from the factory in a default state that’ssuitable for most applications, but it has a large number of configuration options.You’ll set different options using one of two different methods: • Set the 8-posi...
Page 29 - ON
28 SERVSWITCH™ WIZARD EXTENDER Figure 4-1. The receiver’s DIP-switch settings. Transmitter’s DIP switch (leave all positions OFF—the default settings—fornormal operation): • Position 1: Move this position to ON to put the transmitter in upgrade mode (see Chapter 6) so that new firmware can be downlo...
Page 30 - CHAPTER 4: Configuration
29 CHAPTER 4: Configuration • Position 3: If you’ve password-protected the Extender’s receiver and lost the password, move this switch position to ON to put the Extender inconfiguration mode when it powers up. This will allow you to reset thepassword, as described in Section 4.4. • Position 4: To re...
Page 32 - picture on the monitor will probably become fuzzy.
31 CHAPTER 4: Configuration they’re flashing slowly (to a minimum of one cycle per second for zerodistance), the Extender is compensating at a low level suitable for shorterruns of twisted-pair cable. If they’re flashing quickly (to a maximum at whichthe cycling can no longer be distinguished and it...
Page 37 - ) and on whether you’ve set a password for the Extender or not (see
36 SERVSWITCH™ WIZARD EXTENDER 5. Operation This chapter explains the general operation of the ServSwitch™ Wizard Extender.We recommend that you read this chapter carefully before starting to use theExtender; also make very sure you have read the important note at the start ofChapter 4 ! 5.1 Power-U...
Page 38 - The Extender’s LEDs; • STEADILY LIT = The module is receiving enough power to operate.
37 CHAPTER 5: Operation 5.2 The Extender’s LEDs The ServSwitch Wizard Extender’s transmitter and receiver modules each have oneLED mounted on their right sides next to their RJ-45 interconnect ports. There is asimilar LED on the right side of the power-supply module. If you have the modulesmounted i...
Page 39 - ). Num Lock will light first while Caps Lock and Scroll Lock are
38 SERVSWITCH™ WIZARD EXTENDER 5.3 How the Extender Uses the Keyboard LEDs The ServSwitch Wizard Extender also uses the LEDs on the attached keyboards toindicate various conditions. It will light the Num Lock, Caps Lock, and Scroll LockLEDs in several different ways: • Configuration-mode indication—...
Page 40 - Things to Keep in Mind About the Keyboards and Mice; When your PC CPUs are powered on, they communicate; Mouse characteristics:; Do not unplug a PS/2 mouse connection from a CPU while
39 CHAPTER 5: Operation 5.4 Things to Keep in Mind About the Keyboards and Mice PC bootup sequence: When your PC CPUs are powered on, they communicate with any attached keyboards and mice and load the setup parameters required bytheir particular operating systems. It is necessary for the Extender to...
Page 41 - switch if it’s been deselected.
40 SERVSWITCH™ WIZARD EXTENDER 5.5 Keyboard Control: Hotkey Commands You can control several functions on the ServSwitch Wizard Extender—includingCPU connection/disconnection, screen blanking, locking, and enteringconfiguration mode—from the keyboard, using commands triggered with theExtender’s curr...
Page 42 - • To blank the attached monitor’s video:
41 CHAPTER 5: Operation Extender is locked, you will have to press [Enter] to clear those characters sothat they won’t invalidate the password when you proceed to type it in. • Use {Hotkeys} + [Enter] to cause the Extender to go into configuration mode. See Section 4.2.2. Examples of how to enter th...
Page 44 - To restore lost mouse movement on a CPU connected to the Extender:
43 CHAPTER 5: Operation To restore lost mouse movement on a CPU connected to the Extender: 1. At the receiver’s keyboard, select the CPU that has lost its mouse movement. 2. Enter configuration mode (see Section 4.2.2) by pressing the hotkeys followed by [Enter]. 3. To restore a PS/2 mouse connectio...
Page 45 - Upgrading the Extender’s
44 SERVSWITCH™ WIZARD EXTENDER 6. Upgrading the Extender’s Firmware The ServSwitch™ Wizard Extender uses flash-rewritable program memory, and youcan upgrade its firmware code by using a PC program to download new firmwareinto the transmitter and receiver through their keyboard connections. (Thetrans...
Page 46 - CHAPTER 6: Upgrading the Extender’s Firmware; Power down the computer that will be running the upgrade program.
45 CHAPTER 6: Upgrading the Extender’s Firmware 3. Power down the computer that will be running the upgrade program. 4. Disconnect the twisted-pair cable and any previously connected CPU from the transmitter. 5. Connect the transmitter to the computer that will be running the upgrade program as show...
Page 47 - any previously connected keyboard from it.
46 SERVSWITCH™ WIZARD EXTENDER 11. Power down the Extender’s receiver and disconnect the twisted-pair cable and any previously connected keyboard from it. 12. Use standard PS/2 extension cable such as product code EVNPS03 to connect the receiver’s keyboard port to the keyboard port of the computerth...
Page 48 - previously connected equipment.
47 CHAPTER 6: Upgrading the Extender’s Firmware 18. Reconnect the upgraded transmitter and receiver to each other and to any previously connected equipment.
Page 49 - the primary control station’s keyboard.
48 SERVSWITCH™ WIZARD EXTENDER 7. Troubleshooting If your ServSwitch™ Wizard Extender is not providing sharp video, you can force itto apply automatic video compensation as described in Section 7.1. If one or moreof the red, green, and blue colors in the video it’s displaying seems separated oroffse...
Page 50 - transmitter and receiver? Shorter cables cause less skew.
49 CHAPTER 7: Troubleshooting 7.2 Reporting and Compensating for Video Skew If you notice that one or more of the primary colors (red, green, or blue) in thevideo image displayed on your monitor has separated from the others and ishorizontally offset from them on your screen—for example, if colored ...
Page 51 - Figure 7-2. An Extender system with a Skew Compensator installed.
50 SERVSWITCH™ WIZARD EXTENDER • If none of the other solutions are practical or if none of them work, you can install a ServSwitch™ Wizard Skew Compensator (product code ACU5100A)between your transmitter and receiver, as shown in Figure 7-2. Figure 7-2. An Extender system with a Skew Compensator in...
Page 52 - CHAPTER 7: Troubleshooting; , make sure that the Extender’s video compensation is at its best. (If; SKEW REPORT
51 CHAPTER 7: Troubleshooting Before you install or configure a Skew Compensator—or try the other remedies—you might want to have the Extender report how much skew is occurring in yoursystem. To do this, take these steps: 1. Make sure the transmitter and receiver are connected with the twisted-pair ...
Page 53 - TECHNICAL NOTE; For example, if the maximum reported difference is 1.5 meters, the
52 SERVSWITCH™ WIZARD EXTENDER The first section of the report indicates the length differences between the twistedpairs that are carrying the red, green, and blue color signals. One of the colors willhave a reported length difference of “+0.0M”; this is the color carried by the shortesttwisted pair...
Page 54 - Make sure that (a) the mouse and computer were both connected to the
53 CHAPTER 7: Troubleshooting 7.3 Other Problems and Possible Solutions Problem:Poor video quality with smearing, fuzziness, or rippling. Possible Solution:Make sure that the video compensation has been set for your system, as describedin Sections 4.2.1 and 4.2.2.A. Check for video skew; see Section...
Page 55 - PC’s serial ports rather than through its PS/2 port.; Displaying the Extender’s Firmware Revision
54 SERVSWITCH™ WIZARD EXTENDER Problem:Compaq MX11800 model integrated keyboard and mouse only: The mouse consistentlyfails to boot when the Extender is connected to a PC running Windows NT ® 4.0 through its PS/2 style mouse port. Possible Solutions:There are three possible solutions to this problem...
Page 56 - • the nature and duration of the problem; Shipping and Packaging; If you need to transport or ship your ServSwitch Wizard Extender:
55 CHAPTER 7: Troubleshooting 7.6 Calling Black Box If you determine that your ServSwitch Wizard Extender is malfunctioning, do notattempt to alter or repair the unit. It contains no user-serviceable parts. Contact BlackBox Technical Support at 724-746-5500. Before you do, make a record of the histo...
Page 57 - Appendix: Cable Guidelines; A.1 Cabling from the Keyboard, Monitor, and Mouse to the Receiver
56 SERVSWITCH™ WIZARD EXTENDER Appendix: Cable Guidelines NOTE The maximum supported cable lengths vary widely between devices andcables. It might be possible to use cables that are longer than thosespecified in this Appendix with certain computers and peripherals, butthis can’t be guaranteed. If yo...
Page 58 - APPENDIX: Cable Guidelines; Female
57 APPENDIX: Cable Guidelines Figure A-1. The RS-232 mouse adapter’s pinout. 6-pin mini-DIN attaches to Wizard or cable from Wizard N/C RLSD (DCD) RD KDAT TD SGND +5V KCLK -12V TD (-12V) DTR SGND DSR RTS CTS RI N/C N/C DB9 attaches to PC’s serial port or cable to PC’s serial port 1 2 2 3 4 4 3 5 6 6...
Page 60 - Pins 4 and 5 (differential green video and vertical sync)
59 APPENDIX: Cable Guidelines Cable Pinning: Straight-through (Pin 1 to Pin 1, 2 to 2, etc.) Cable Pairing:Pair 1: Pins 4 and 5 (differential green video and vertical sync) Pair 2: Pins 1 and 2 (differential blue video) Pair 3: Pins 3 and 6 (differential red video and horizontal sync) Pair 4: Pins 7...
Page 61 - TRADEMARKS USED IN THIS MANUAL; BLACK BOX and the; DISCLAIMERS
60 SERVSWITCH™ WIZARD EXTENDER TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, and ServSwitch and ServSwitch Wizard are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. Compaq and Alpha are registered tradema...
Page 62 - NOTES
Page 64 - Customer Support Information:
JANUARY 2001 ACS235AACS236A R G B 2 1 FIBER KVM EXTENDER Power Remote Unit FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 . Mailing address: Black Box Corporation , 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox...
