Page 2 - THE SERVSWITCH FAMILY; Welcome to the ServSwitchTM Family!; Chapter 2
THE SERVSWITCH FAMILY 1 Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CATx KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort. ...
Page 3 - Disclaimer; Cautions and Notes
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 2 Copyrights and Trademarks ©2003. All rights reserved. This information may not be reproduced in any manner without the prior written consent of the manufacturer. Information in this document is subject to change without notice and the manufacturer shall no...
Page 7 - SERVSWITCH BRAND CATX KVM EXTENDER FAMILY
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 6 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16. El cable de corriente deberá ser desconectado del cua...
Page 9 - Contents
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 8 Contents 1. Quick Setup 10 1.1 Command Summary 11 2. Overview 12 2.1 Introduction 12 2.2 Glossary 12 2.3 Features 14 2.4 Product Range 15 2.5 Compatibility 16 2.6 How to Use This Guide 17 3. Installation 18 3.1 Package Contents 18 3.2 Interconnection Cable...
Page 12 - QUICK SETUP; Command Summary
QUICK SETUP 11 1.1 Command Summary The following table summarizes the ‘hot’ key command sequences used in system configuration and video tuning on a Remote unit console. Command Mode Enter Command Mode Exit Command Mode & Save Exit Command Mode Without Save <Left Control> + <Left Shift&...
Page 14 - OVERVIEW; Figure 1; Dual Video Support; Serial and Audio; LOCAL unit
OVERVIEW 13 Figure 1 KVM extender system Local Access ACU2009A, ACU2028A only. Dual Video Support ACU2201A, ACU2222A ACUR002A, ACURA002A only Serial and Audio Transmission ACU2022A, ACU2028A ACU2222A, ACURA001A ACURA002A only KVM extension over CATx cables up to 1000ft (300m). LOCAL unit REMOTE unit
Page 17 - Interface Compatibility
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 16 2.5 Compatibility Interface Compatibility • PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with enhanced features may also be supported with custom firmware. • PS/2 Mouse: Compatible with all standard 2-button, 3-button and wheel...
Page 18 - How to Use This Guide; Connection & Compatibility
OVERVIEW 17 2.6 How to Use This Guide This guide describes the installation and configuration of the ServSwitch Brand CATx KVM Extender Series. Although the connection and operation of the system is relatively straightforward, you should consider the following before getting started: Connection &...
Page 19 - Package Contents
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 18 3. Installation For first-time users, we recommend that you carry out a test placement, confined to a single room, before commencing full installation. This will allow you to identify and solve any cabling problems, and experiment with the KVM extender sy...
Page 20 - INSTALLATION; Interconnection Cable Requirements; Primary interconnect must be connected.
INSTALLATION 19 3.2 Interconnection Cable Requirements To connect the Local and Remote units you will need CATx (any category 5, 5e, 6 or higher) cable terminated with RJ45 plugs. Interconnect cables must be solid-core type. Stranded patch cable will give poor results over longer distances. The pair...
Page 21 - Remote Unit Installation; These ports may also be attached to the CPU side of a KVM switch in
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 20 3.3 Remote Unit Installation To install a Remote unit: 1. Switch off all devices. 2. Connect your keyboard, monitor(s) and mouse to the Remote unit as shown in Figure 2. These ports may also be attached to the CPU side of a KVM switch in order to have a R...
Page 22 - Figure 2; Figure 3
INSTALLATION 21 Figure 2 Remote Unit – rear view Status Yellow LED* Green LED OFF ON FLASHING No data transfer with Local unit Remote Unit in Command Mode Data transfer with Local unit Remote Unit not powered. Remote Unit powered but no video found Remote Unit powered & video sync found * Yellow...
Page 23 - Local Unit Installation; If your PC does not have a PS/2 mouse port, an active serial converter; Models ACU2201A and ACU2222A have a port for an optional 5V power
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 22 3.4 Local Unit Installation To install a Local unit: 1. It is recommended that the PC and other devices are switched off before connection. 2. Using the supplied CPU KVM cable(s), connect the keyboard, monitor(s) and mouse connectors on the computer (or K...
Page 24 - Figure 4
INSTALLATION 23 Figure 4 Local Unit (Single Video) - rear view Figure 5 Local Unit (Dual Video) - rear view Connect to Local monitor. Connect to audio ports on computer. Connect to serial port on computer. ACU2028A and ACU2022A only ACU2009A, ACU2028A only Connect to computer’s video output. Connect...
Page 25 - Figure 6; Figure 7
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 24 Figure 6 Local Unit (Single Video) – front view Status LED Power LED* OFF ON FLASHING No power - Local unit not connected or defective No link to Remote unit Link operating correctly No power Power on *If LED is dim you need to use an external PSU Figure ...
Page 26 - Connection to Rackmount Hub Local Units; Appendix A: Example Applications; the documentation supplied with your Rack Hub unit.
INSTALLATION 25 3.5 Connection to Rackmount Hub Local Units Remote units are compatible with CAT5 KVM Extender Local Hubs belonging to the same family: Remote Units Compatible Local Rack Hubs ACUR001A, ACUR002A ACU1006RA, ACU1006DRA, ACU1012RA ACURA001A, ACURA002A ACU1006VRA, ACU1006DVRA You can use...
Page 27 - Figure 8
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 26 Figure 8 Simple system using ACU1006RA hub and ACUR001A Remote units
Page 28 - Figure 9
INSTALLATION 27 Figure 9 ACU1006RA rack used with ACUR002A units to extend dual video 5V PSU
Page 29 - Operation; Flash Upgrading & External Configuration,; Video Configuration Overview
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 28 4. Remote Unit Configuration & Operation Cat5/5e/6 cables are specifically designed for networking applications and not for transmitting analog video. Your CATx KVM extender includes, and requires, advanced technology to enable its use at high screen ...
Page 30 - REMOTE UNIT CONFIGURATION & OPERATION; Video Adjustments; Adjusting Video; You may want to read
REMOTE UNIT CONFIGURATION & OPERATION 29 4.2 Video Adjustments Remote units feature a number of correction tools to simplify video optimization. This procedure is straightforward and only needs to be carried out once. For each video channel, the Remote unit allows you to optimize independently: ...
Page 31 - To enter Command Mode:; The Remote unit automatically exits Command Mode after 30 sec of; Status LEDs in Command Mode
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 30 4.3 Command Mode During normal use, the Remote console keyboard functions in the usual manner. However, by using a specific ‘hot’ key sequence, you can set the keyboard into a Command Mode. From this, you can use various keys and key combinations to tune ...
Page 32 - Adjusting Video; of text in toolbars and icons on the desktop.; Online test card available at; Command Mode
REMOTE UNIT CONFIGURATION & OPERATION 31 4.4 Adjusting Video Use the following step-by-step procedure to optimize the video image on the Remote console: 1. If possible, view the online test card at: http://www.blackbox.com/tech_support/ts_upgrades/ts_ss.html This is an image (see Figure 10) crea...
Page 33 - Use; Assisted EQ
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 32 3. Select the video channel you want to configure using one of the following keys on the numeric keypad: Channel Command Key Select Channel 1 For Adjustment <1> Select Channel 2 For Adjustment <2> Select BOTH Video Channels <0> (Channel ...
Page 34 - Problems with smearing and sharpness requiring LF and
REMOTE UNIT CONFIGURATION & OPERATION 33 LF too low LF too high HF too low HF too high Figure 11 Problems with smearing and sharpness requiring LF and HF adjustment 6. Identify the ‘slowest’ color – the colored line furthest to the right. Delay the signals of the two other colors using the follo...
Page 35 - Illustration of skew and appearance on test card; Red
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 34 Figure 12 Illustration of skew and appearance on test card Some Cat5e/Cat6 cables require a large green delay. Video quality can be often be vastly improved by using standard crossover patch cables at both ends of the link rather than straight patch cable...
Page 36 - On certain monitors, you may obtain a sharper image by
REMOTE UNIT CONFIGURATION & OPERATION 35 8. Fine-tune the LF equalization to remove ‘black video smearing’ - black smears to the right of large objects such as window title bars (see Figure 11). LF Equalization Commands Key Sequence Increase LF Equalization (Coarse) Decrease LF Equalization (Coa...
Page 37 - Operation Options; Reset Commands
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 36 4.5 Other Remote Configuration & Operation Options Reset Commands The ServSwitch Brand CATx KVM Extender Series has a number of commands to reset the keyboard and mouse, to reset EQ and Delay values and to restore the factory default configuration. Co...
Page 38 - Private Mode Commands; level is printed on the base of the Extender unit (see
REMOTE UNIT CONFIGURATION & OPERATION 37 Private Mode Commands On dual access systems, the Remote user can lock out the Local console by triggering a ‘Private Mode’ function. This prevents the Local console from being used even if the two- second inactivity timeout period expires. To lock out th...
Page 39 - Local Unit Configuration Commands; Local; For Local unit firmware versions ‘S50’ and above only; For Local unit firmware versions below ‘S50’ only; On the Remote console,
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 38 Local Unit Configuration Commands On dual access systems, a Local console user can lock out the Remote console (see Local Console Commands , page 41). There are two commands for configuring this feature from the Remote console: Command Key Sequence Local ...
Page 40 - LOCAL UNIT OPERATION; Local Unit Operation; Ports; Keyboard and Mouse Emulation; Single Head Video
LOCAL UNIT OPERATION 39 5. Local Unit Operation 5.1 Overview You need to read this section if you have purchased an extender system kit containing both a Local and Remote unit. For more information about serial/audio port operation, see Appendix E: Audio/Serial Ports , page 58. Keyboard and Mouse Em...
Page 41 - Dual Access Systems; Changing the Initial Hot Key
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 40 5.2 Dual Access Systems ACU2009A and ACU2028A models offer dual access from consoles at both Remote and Local units. This operates on a first-come, first-served basis. When one console is in use, the system blocks out the other console until there is no k...
Page 42 - Local Console Commands; versions ‘S50’ and above.
LOCAL UNIT OPERATION 41 Local Console Commands After pressing the initial ‘hot’ key on the Local keyboard, you can issue a number of commands by pressing additional keys. These commands allow you to start a private mode session on the Local console or to reset the keyboard and mouse. These commands ...
Page 44 - TROUBLESHOOTING
TROUBLESHOOTING 43 The monitor sometimes goes blank for a second or two. Check that the interconnect cable is not routed near power lines or other sources of electrical interference. If this is a persistent problem, contact Technical Support. Check system grounding. The PC won’t boot into the correc...
Page 47 - General Questions
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 46 6.5 General Questions Is it possible to use a cable length longer than 1000ft (300m)? It might be possible to use a cable of up to 1650ft (500m) at lower resolutions. However, we do not recommend this and cannot guarantee that it will work. Can the extend...
Page 48 - APPENDIX A: EXAMPLE APPLICATIONS
APPENDIX A: EXAMPLE APPLICATIONS 47 Appendix A: Example Applications This section illustrates four specific applications using Extender units: • Six dual-monitor consoles with serial and audio (Figure 13). • Six remote serial touch screens with Local access through a KVM switch (Figure 14). • Inform...
Page 49 - Dual-monitor consoles with serial and audio extension
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 48 Figure 13 Dual-monitor consoles with serial and audio extension ACU1006VRA Extender Hub Takes primary video, keyboard, mouse, audio and serial signals from each CPU (only two shown). ACU1006RA Extender Hub Takes secondary video from each CPU. 5V PSU requi...
Page 50 - Touch screen network with local access to CPU through; ServSwitch
APPENDIX A: EXAMPLE APPLICATIONS 49 Figure 14 Touch screen network with local access to CPU through KVM switch ACU1006DVRA Extender Hub Takes KVM and serial signals from each CPU (only two shown). ACURA002A Remote units connect to touch screens. Local access ports connect to single KVM console throu...
Page 51 - Information distribution system sharing a single PC
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 50 Figure 15 Information distribution system sharing a single PC ACU1006DRA Extender Hub CPU connects to Port 1. Local access ports are daisy-chained to allow operation from any console and/or video to be distributed to multiple locations. ACUR001A Remote un...
Page 52 - Extender system with second screen for security monitoring; Security System
APPENDIX A: EXAMPLE APPLICATIONS 51 Figure 16 Extender system with second screen for security monitoring Security System Provides secondary video input. ACU2201A Takes KVM signals from standard PC and secondary video from security system. ACUR002A Connects to KVM console. Secondary monitor used for ...
Page 53 - Appendix B: Rack Mount Options; RMK19U-X3 Mounting Kit
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 52 Appendix B: Rack Mount Options Most of the extender units can be mounted in a 19” rack using one of the two mounting kits: • RMK19U-X3 • RMK19U-R2 RMK19U-X3 Mounting Kit RMK19U-X3 allows you to mount up to three of the following units across 1U: • ACUR001...
Page 54 - APPENDIX B: RACK MOUNT OPTIONS; RMK19U-R2 Mounting Kit
APPENDIX B: RACK MOUNT OPTIONS 53 RMK19U-R2 Mounting Kit RMK19U-R2 allows you to mount one of the following Local units across 1U: • ACU2001A • ACU2022A • ACU2009A • ACU2028A The kit consists of two angled brackets. To mount a unit: 1. Remove the two screws from one side of the unit. 2. Match up the...
Page 55 - Appendix C: Remote Unit: Flash Upgrading; Local units are not currently flash-upgradeable.
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 54 Appendix C: Remote Unit: Flash Upgrading & External Configuration The Remote unit contains a configuration port accessed through the mouse port. By attaching an upgrade cable between this port and the serial port on any PC (or laptop) the Remote unit’...
Page 56 - Appendix D: Advanced Cabling Issues; Dealing with Severe Skew; main cable should be wired according to EIA-568B as shown below.
APPENDIX D: ADVANCED CABLING ISSUES (SKEW) 55 Appendix D: Advanced Cabling Issues (Skew) The suggestions made in this Appendix should only be investigated if you cannot obtain satisfactory image quality after configuring the Remote unit (as described in Section 4). The techniques described here are ...
Page 57 - Cable Pinning/Pairing
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 56 Cable Pinning/Pairing The following table illustrates which RJ45 connector pins the extenders use for various signals. It also details the standard EIA-568B wiring scheme that is recommended for most installations. Looking into the RJ45 socket on a Remote...
Page 59 - Serial Interface - Set Up and Operation; Serial Interface – Handling Multiple Serial Devices
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 58 Appendix E: Audio/Serial Ports Operation & Multi-Port Configuration This appendix describes audio & serial interface operation for those models that have this feature: • ACU2022A • ACU2028A • ACU2222A • ACURA001A • ACURA002A These extender product...
Page 60 - Audio Interface - Set Up and Operation; Audio Interface – Using a Microphone
APPENDIX E: AUDIO/SERIAL PORTS 59 Audio Interface - Set Up and Operation The audio interface is line-level and is designed to take the output from a sound card (or other line-level) source and be connected to a set of powered speakers at the other end of the link. Stereo audio may be transmitted eit...
Page 61 - Appendix F: Calling Black Box; Version Number Format:; Shipping and Packaging
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 60 Appendix F: Calling Black Box If you determine that your CATx KVM Extender is malfunctioning, do not attempt to alter or repair it . It contains no user-serviceable parts. Contact Black Box Technical Support at 724- 746-5500. Before you do, make a record ...
Page 62 - APPENDIX G: SPECIFICATIONS; Appendix G: Specifications; Video
APPENDIX G: SPECIFICATIONS 61 Appendix G: Specifications Video Maximum Resolution 1600x1200@60Hz over 650ft (200m) 1280x1024@75Hz over 1000ft (300m) Operation at higher resolutions/refresh rates may be possible at shorter distances Video Compatibility VGA to UXGA, RGB Video I/O 0.7V P-P Skew Compens...
Page 63 - Serial Interface; Audio Interface; Power Requirements
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 62 Serial Interface Max Baud Rate Supported 19.2K Baud Serial Data Format Transparent Signals Transferred TX, RX, RTS, CTS, DTR, DSR Local Unit Connector DB9 Female (DCE) Remote Unit Connector DB9 Male (DTE) Audio Interface Description Bi-directional stereo ...
Page 64 - Size and Shipping Weight
APPENDIX G: SPECIFICATIONS 63 Size and Shipping Weight ACUR001A, ACUR002A Remote Unit: 5.5”x5.7”x1.1” (140x145x29mm) Shipping Weight: 2.7lb (1.2kg) ACURA001A, ACURA002A Remote Unit: 5.5”x5.7”x1.7” (140x145x44mm) (1U) Shipping Weight: 2.9lb (1.3kg) ACU2201A Local Unit: 4.3”x5.7”x1.1” (110x146x29mm) R...
Page 65 - NOTES
Page 66 - Customer Support Information:
Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 725-746-0746 Mailing address: Black Box Corporation , 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: [email protected] © Copyright 2003. Black Box Corpor...
