Page 3 - Welcome to the ServSwitchTM Family!; Chapter 2; . The Extender product codes covered in this manual are:; ACUREM ACUSREM
THE SERVSWITCH ™ FAMILY 1 Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CAT5 KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort...
Page 4 - The following symbols are used in this guide:
THE SERVSWITCH ™ FAMILY 2 Copyrights and Trademarks ©2002/9. All rights reserved. This information may not be reproduced in any manner without the prior written consent of the manufacturer. Information in this document is subject to change without notice and the manufacturer shall not be liable for ...
Page 7 - Todas las instrucciones de operación y uso deben ser seguidas.
NOM STATEMENT 5 NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para refer...
Page 8 - Servicio por personal calificado deberá ser provisto cuando:
NOM STATEMENT 6 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado p...
Page 9 - Do not use to link between buildings.
SAFETY PRECAUTIONS AND INSTALLATION GUIDELINES 7 Safety Precautions and Installation Guidelines To ensure reliable and safe long-term operation please note the following installation guidelines: • Do not use to link between buildings. • Only use in dry, indoor environments. • If the building has 3-p...
Page 10 - CONTENTS; Contents
CONTENTS 8 Contents 1. Quick Setup 10 2. Overview 11 2.1 Introduction 11 2.2 Glossary 11 2.3 Features 13 2.4 Product Range 14 2.5 Compatibility 15 2.6 How to Use This Guide 16 3. Installation 17 3.1 Package Contents 17 3.2 Interconnection Cable Requirements 18 3.3 Remote Unit Installation 19 3.4 Con...
Page 12 - Setup; Adjust Brightness and Focus controls; Set Baud Rate and Flow Control Jumpers; View Test Card
QUICK SETUP 10 1. Quick Setup This section briefly describes how to install your KVM extender system and optimize the video signals. Unless you are an experienced user, we recommend that you follow the full procedures described in the rest of this manual. . Any Problems? See Installation and Trouble...
Page 13 - OVERVIEW; A basic KVM extension system comprises a
OVERVIEW 11 2. Overview 2.1 Introduction TheServSwitch™ Brand CAT5 KVM Extender products described in this manual enable high-resolution video, PS/2 keyboard and mouse or SUN keyboard, and serial port signals to be communicated up to 300m over Category 5/5e (CATx) cable. A basic KVM extension system...
Page 14 - Figure 1; local Access; Local Unit
OVERVIEW 12 Figure 1 ServSwitch™ Brand CAT5 KVM Extender system local Access ACU1009A, ACU1008A and ACU1005A kits only. Serial Transmission Kits : ACU1002A, ACU1008A Remote Unit: ACUSREM KVM extension over CAT5/5e cables up to 300m. Local Unit Remote Unit
Page 15 - Dual-Access models allow local or remote operation.
OVERVIEW 13 2.3 Features All members of the ServSwitch™ Brand CAT5 KVM Extender product family described here offer the following features: • Support for high video resolution over extended distances: 1600x1200@60Hz up to 65m 1280x1024@75Hz up to 120m 1024x768@75Hz up to 300m • Adjustable video equa...
Page 16 - Range; KVM Extension kits
OVERVIEW 14 2.4 Product Range This manual describes the following eight products from the ServSwitch™ Brand CAT5 KVM Extender range: KVM Extension kits ACU1001A Single Video Channel, PS/2 KB & Mouse Local Unit (Single Access) + Remote Unit ACU1009A Single Video Channel, PS/2 KB & Mouse Local...
Page 17 - Interface Compatibility; PS/2 models are compatible with all standard keyboards. Certain; Specifications; Extender Compatibility; Family CAT5; ACUREM; ACUREMSW
OVERVIEW 15 2.5 Compatibility Interface Compatibility • PS/2 Keyboard: PS/2 models are compatible with all standard keyboards. Certain keyboards with enhanced features may also be supported with custom firmware. • PS/2 Mouse: PS/2 models are compatible with all standard 2-button, 3-button and wheel ...
Page 18 - How to Use This Guide; Connection & Compatibility; Extender kit; Compatibility; Interconnection Cable; Interconnection Cable Requirements; Adjusting Video; essential; Quick Setup
OVERVIEW 16 2.6 How to Use This Guide This guide describes the installation and configuration of Standard and Serial members of the ServSwitch™ Brand CAT5 KVM Extender range. Although the connection and operation of these systems is relatively straightforward, you should consider the following befor...
Page 19 - INSTALLATION; Appendix E: Calling Black Box; Extender Remote Unit.
INSTALLATION 17 3. Installation For first-time users, we recommend that you carry out a test placement, confined to a single room, before commencing full installation. This will allow you to identify and solve any cabling problems, and experiment with the KVM extender system more conveniently. 3.1 P...
Page 20 - Interconnection Cable Requirements; Signal
INSTALLATION 18 3.2 Interconnection Cable Requirements To connect the Local and Remote Units you will need CATx (any category 5, 5e, 6 or higher) cable terminated with RJ45 plugs. Please note that shielded cable is advised to maintain regulatory EMC compliance. Interconnect cables must be solid-core...
Page 21 - Unit; Setting the Cable Length Jumpers; If you intend to use cables of 100-300m in length:; Figure 2
INSTALLATION 19 3.3 Remote Unit Installation Setting the Cable Length Jumpers If your application uses a CATx cable less than 75m in length, you can continue to the next section. Remote Units incorporate video equalization circuitry, allowing you to compensate for the loss in image quality that occu...
Page 22 - Jumper Position; Serial Port Setup
INSTALLATION 20 4. Set the three cable length jumpers as follows: Interconnect Cable Length (m) Jumper Position (as viewed from front, with RJ45 connector towards you) 0 – 100 No jumpers (default) 100 – 200 200 – 300 If you are at the top end of a cable range, and you are using a high screen resolut...
Page 23 - Connecting the Remote Unit; contact Technical Support to discuss your application.; Appendix D: Serial Port Setup and Operation; During power-up, the CPU seeks a language ID
INSTALLATION 21 3.4 Connecting the Remote Unit To install a Remote Unit: 1. Switch off all devices. 2. Connect your keyboard, monitor(s) and mouse to the Remote Unit as shown in Figure 3 (Standard), Figure 4 (SUN) or Figure 5 (Serial). These ports may also be attached to the CPU side of a KVM switch...
Page 24 - Figure 3
INSTALLATION 22 Figure 3 Standard Remote Unit (ACUREM - also supplied with ACU1001A and ACU1009A kits) – rear view Figure 4 SUN Remote Unit (supplied with ACU1004A and ACU1005A kits) – rear view Connect to monitor. Connect PS/2 keyboard and mouse. Connect approved 9V power supply. Connect to monitor...
Page 25 - Figure 5
INSTALLATION 23 Figure 5 Serial Remote Unit (ACUSREM – also supplied with ACU1002A and ACU1008A kits) – rear view Figure 6 Remote Unit - front view Interconnect – carries video and data signals. Connect to Interconnect port on Local Unit using CATx cable. Brightness – adjusts image brightness Focus ...
Page 26 - Local Unit Installation; To install a Local Unit:
INSTALLATION 24 3.5 Local Unit Installation To install a Local Unit: 1. Switch off the PC and any peripheral devices before connection. 2. Using the supplied CPU KVM cable(s), connect the keyboard, monitor(s) and mouse connectors on the computer (or KVM switch) to the corresponding connectors on the...
Page 27 - Figure 7
INSTALLATION 25 Figure 7 Standard Local Unit - rear view Figure 8 SUN Local Unit - rear view Connect to local monitor. ACU1009A only Connect to computer’s video output. Connect to computer’s PS/2 keyboard and mouse ports. ACU1001A and ACU1009A Connect to local PS/2 keyboard and mouse. Connect to loc...
Page 28 - Figure 9
INSTALLATION 26 Figure 9 Serial Local Unit - rear view Figure 10 Local Unit – front view Connect to serial port on computer. ACU1008A only Connect to computer’s primary video, PS/2 keyboard and mouse ports using supplied cable. INTERCONNECT – carries video and data signals. Connect to CATx cable con...
Page 29 - Connection to Local Hubs; Remote Units; Appendix A: Example Applications
INSTALLATION 27 3.6 Connection to Local Hubs PS/2 Remote Units are compatible with ServSwitch™ Brand CAT5 KVM Extender Local Hubs belonging to the same family: Remote Units Compatible Local Rack Hubs ACU1001A, ACU1009A, ACUREM ACU1006RA, ACU1006DRA, ACU1012RA ACU1002A, ACU1008A, ACUSREM ACU1006SRA, ...
Page 31 - REMOTE UNIT CONFIGURATION & OPERATION; Operation; Configuration; To get the best out of your extender system it is; Focus; control allows you to correct smearing and loss of sharpness; control adjusts video image brightness.
REMOTE UNIT CONFIGURATION & OPERATION 29 4. Remote Unit Configuration & Operation Cat5/5e cables are specifically designed for networking applications and not for transmitting analog video. Your CATx KVM extender includes, and requires, advanced technology to enable its use at high screen re...
Page 32 - Adjustments
REMOTE UNIT CONFIGURATION & OPERATION 30 Skew only tends to be a problem at high screen resolutions with long interconnect cables. We recommend the use of low skew CAT5/5e cable for all applications. Please contact Technical Support for more information. With some cables, video performance may b...
Page 34 - Other Remote Configuration & Operation; Scroll Lock Function
REMOTE UNIT CONFIGURATION & OPERATION 32 4.3 Other Remote Configuration & Operation Options Scroll Lock Function Standard and Serial Remote Units redefine the function of the Scroll Lock key for system commands. Press the Scroll Lock key to reset the keyboard and mouse. You may need to do th...
Page 35 - Remote Console Commands; Command Key
REMOTE UNIT CONFIGURATION & OPERATION 33 Remote Console Commands Standard and Serial Remote Units use the Scroll Lock key for system commands. The following table lists the commands available at a remote console: Command Key Sequence Reset Keyboard and Mouse PS/2 versions: <Scroll Lock> SU...
Page 36 - LOCAL UNIT OPERATION; For more information about serial port operation, see; Appendix D: Serial Port Setup and; Keyboard and Mouse Emulation; Contact Technical Support for further information.
LOCAL UNIT OPERATION 34 5. Local Unit Operation 5.1 Overview You need to read this section if you have purchased an extender system kit containing both a Local and Remote Unit. For more information about serial port operation, see Appendix D: Serial Port Setup and Operation , page 48. Keyboard and M...
Page 37 - Operation of Dual Access Local Units; Inactivity Timeout Period; ACU1005A uses key combinations for system commands (see page 33).
LOCAL UNIT OPERATION 35 5.2 Operation of Dual Access Local Units Models ACU1009A, ACU1008A and ACU1005A offer dual access with a second console at the Local Unit. This operates on a first-come, first-served basis. When one console is in use, the system blocks out the other console until there is no ...
Page 38 - Command Summary
LOCAL UNIT OPERATION 36 Command Summary On a dual access system, you can issue the following commands at the local console: Command Key Sequence Activate Console Any key and (optionally) mouse action Gain control of CPU from remote console. Only operates if inactivity timeout period has expired. Sta...
Page 39 - TROUBLESHOOTING & FAQ; The image is not sharp, or is badly smeared.
TROUBLESHOOTING & FAQ 37 6. Troubleshooting & FAQ 6.1 Video The image is not sharp, or is badly smeared. Have you adjusted the video equalization? Follow the instructions on page 30. Check the Interconnect cable between the Remote and Local Units. Is it of the recommended type (see page 17)?...
Page 40 - The PC won’t boot into the correct graphics mode
TROUBLESHOOTING & FAQ 38 The PC won’t boot into the correct graphics mode If your graphics card supports VESA DDC (Display Data Channel), configure the graphics driver by explicitly setting the make and model of the monitor. The extender does not support plug and play (DDC) monitor selection. If...
Page 41 - Press
TROUBLESHOOTING & FAQ 39 6.3 Keyboard & Mouse When I am typing, I get wrong or missing characters on the screen. Your keyboard may be in the wrong mode. Use the appropriate commands to reset the keyboard and mouse as described in the sections covering local and remote operation. The PC comes...
Page 42 - Questions; Is it possible to use a cable longer than 300m?
TROUBLESHOOTING & FAQ 40 6.4 General Questions Is it possible to use a cable longer than 300m? It might be possible to use a cable of up to 500m at lower resolutions. However, we do not recommend this and cannot guarantee that it will work. Can the extender be daisy chained? In certain circumsta...
Page 43 - APPENDIX A: EXAMPLE APPLICATIONS
APPENDIX A: EXAMPLE APPLICATIONS 41 Appendix A: Example Applications This section illustrates three specific applications using ServSwitch™ Brand CAT5 KVM Extender units: • Simple system using ACU1006RA Local Hub and ACUSREM Remote Units to extend serial and KVM for up to six PCs (Figure 14). • Two ...
Page 44 - ACUSREM
APPENDIX A: EXAMPLE APPLICATIONS 42 Figure 14 Serial extension for up to six CPUs ACU1006SRA Extender Hub Takes primary video, keyboard, mouse and serial signals from each CPU (only two shown). ACUSREM Remote Units connect to KVM console and serial device.
Page 45 - Local Units; KVM Switch
APPENDIX A: EXAMPLE APPLICATIONS 43 Figure 15 Touch screen network with local access to CPUs through KVM switch Local Units Take KVM and serial signals from two CPUs. Remote Units Connect to touch screens. KVM Switch local access ports connect to single KVM console through switch. Two ACU1008A kits
Page 47 - APPENDIX B: RACK MOUNT OPTIONS; Appendix B: Rack Mount Options; RMK19U-R2 Mounting Kit
APPENDIX B: RACK MOUNT OPTIONS 45 Appendix B: Rack Mount Options Extender units can be mounted in a 19” rack using the mounting kits: • RMK19U-R2 • RMK19X (for Local Units supplied with ACU1008A only) Each kit consists of two angled brackets. To mount a unit: 1. Remove the two screws from one side o...
Page 48 - Appendix C: Advanced Cabling Issues; Correcting Skew; Optimizing Pairs; Pins Pair
APPENDIX C: ADVANCED CABLING ISSUES (SKEW) 46 Appendix C: Advanced Cabling Issues (Skew) This section discusses skew and how to minimize its effects. What is Skew? Each color in the RGB (Red, Green, Blue) video signal is sent down a separate pair of wires in the Interconnect cable. On many cables, t...
Page 50 - APPENDIX D: SERIAL PORT SETUP AND OPERATION; Serial Interface Setup and Operation; Disconnect the unit’s power supply.
APPENDIX D: SERIAL PORT SETUP AND OPERATION 48 Appendix D: Serial Port Setup and Operation Applies to ACU1002A, ACU1008A and ACUSREM only The default settings for serial extension (9600bps, 8 data bits, no parity, 1 stop bit, RTS/CTS and DTR/DSR loopback) are suitable for the majority of application...
Page 51 - Baud Rate; Remote Unit; Changing the Baud Rate to 1200; Flow Control Across CAT5 Link
APPENDIX D: SERIAL PORT SETUP AND OPERATION 49 Baud Rate You can set the baud rate for serial communication across the extender system at 19200, 9600 (the default) or 1200 baud. All Local Units are supplied to accept a baud rate of either 9600 or 19200. No configuration of the Local Unit is required...
Page 52 - Hardware Flow Control
APPENDIX D: SERIAL PORT SETUP AND OPERATION 50 In most cases, we recommend that you use PS/2 mouse devices with a ServSwitch™ Brand CAT5 KVM Extender system. If you have a PC that does not have a PS/2 mouse port: • Plug a PS/2 mouse into the Remote Unit. • Use a (PS/2) Serial Mouse Converter (AC244A...
Page 53 - APPENDIX E: CALLING BLACK BOX; do; Version Number Format:; xx; Shipping and Packaging
APPENDIX E: CALLING BLACK BOX 51 Appendix E: Calling Black Box If you determine that your ServSwitch™ Brand CAT5 KVM Extender is malfunctioning, do not attempt to alter or repair it . It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500. Before you do, make a re...
Page 54 - APPENDIX F: SPECIFICATIONS; Appendix F: Specifications; Video; DC; Keyboard and Mouse
APPENDIX F: SPECIFICATIONS 52 Appendix F: Specifications Video Maximum Resolution 1600x1280@60Hz up to 65m 1280x1024@75Hz up to 120m 1024x768@75Hz up to 300m Operation at higher resolutions/refresh rates may be possible at shorter distances Video Compatibility VGA to UXGA, RGB Video I/O 0.7V P-P Vid...
Page 55 - Serial Interface; Software: Transparent to software flow control; Power Requirements; V at up to 200mA supplied by PCs PS/2 keyboard port.
APPENDIX F: SPECIFICATIONS 53 Serial Interface Baud Rates Supported 1200, 9600 or 19200 Baud (user-selectable) Serial Data Format 8 data bits, no parity, 1 stop bit Flow Control Hardware: Either RTS/CTS passed through or looped back DTR/DSR passed through or looped back or none (user-selectable) Sof...
Page 56 - Size and Shipping Weight; Fully shielded. Black painted steel
APPENDIX F: SPECIFICATIONS 54 Size and Shipping Weight ACUREM Remote Unit: 202x100x36mm Shipping Weight: 1.03 Kg ACUSREM Remote Unit: 202x100x36mm Shipping Weight: 1.08 Kg ACU1001A ACU1004A Local Unit: 202x100x36mm Remote Unit: 202x100x36mm Shipping Weight: 2.10 Kg ACU1009A ACU1005A Local Unit: 202x...
Page 57 - NOTES
Page 60 - Customer Support Information:
Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation , 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: [email protected] © Copyright 2009. Black Box Corpor...
