Page 3 - Emerge; TM; Manager
Emerge TM DM2000 Desktop Manager Installer/User Guide Avocent, the Avocent logo, The Power of Being There, Emerge are trademarks or registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2007 Avocent Corporation. All rights rese...
Page 5 - Table of Contents; T A B L E O F C O N T E N T S
iii Table of Contents List of Figures ................................................................................................................ vii List of Tables ................................................................................................................... ix Chapter 1: ...
Page 9 - List of Figures; L I S T O F F I G U R E S
vii List of Figures Figure 1.1: Explorer Window Areas................................................................................................. 3Figure 1.2: Example Side Navigation Bar......................................................................................... 4Figure 2.1: Manage...
Page 11 - List of Tables; L I S T O F T A B L E S
ix List of Tables Table 1.1: List of products referred to in this manual ....................................................................... 1 Table 1.2: Explorer Window Area Descriptions .............................................................................. 3 Table 1.3: General Keyboard...
Page 13 - C H A P T E R; Product Overview; Introduction; Features and Benefits; Web-based access and control
1 C H A P T E R 1 Product Overview Introduction The Emerge TM DM2000 Desktop Manager (Management Appliance) is a secure, web browser-based, centralized enterprise management solution that allows users to remotely manage and monitor multiple Emerge ECMS2000U Digital Workstation Extender systems. The ...
Page 14 - Unit and user management; System Components; Management Appliance; Management Appliance Software Client; Supported Units; ECMS Transmitter
2 Emerge TM DM2000 Desktop Manager - Installer/User Guide Unit and user management The Management Appliance provides centralized network access, control and security for managed units and users. System Components Management Appliance The Management Appliance provides a centralized database for stori...
Page 15 - Target Device; Explorer Window; Explorer; Explorer
Chapter 1: Product Overview 3 Target Device A target device is the remote computer or server that a user can connect to by logging into an ECMS Receiver. Explorer Window When a user has been logged in and authenticated, the Explorer window is displayed. From the Explorer window, you can view, access...
Page 16 - Using the side navigation bar; Displaying pages; Select All
4 Emerge TM DM2000 Desktop Manager - Installer/User Guide Using the side navigation bar The side navigation bar is used to display windows that specify settings or perform operations. The contents of the side navigation bar vary, depending on the tab and top navigation bar options that are in use. F...
Page 17 - Refreshing a window; Units; Using keyboard commands; Internet Explorer Considerations
Chapter 1: Product Overview 5 Refreshing a window The Units - All screen automatically refreshes every 10 seconds. Using keyboard commands In addition to using a mouse, you can use certain keyboard commands to select and change items in windows. Table 1.3 lists general keyboard commands that can be ...
Page 19 - Hardware Installation and Setup; Safety Precautions; Rack Mount Safety Considerations
7 C H A P T E R 2 Hardware Installation and Setup Introduction This chapter describes how to install and set up the Emerge TM DM2000 Desktop Manager (Management Appliance). NOTE: The first time you access the Management Appliance, enter admin as the user name and password as the password. The admin ...
Page 20 - Cabling Installation, Maintenance and Safety Tips
8 Emerge TM DM2000 Desktop Manager - Installer/User Guide • Reliable Earthing: Reliable earthing of rack mounted equipment should be maintained. Pay particular attention to supply connections other than direct connections to the branch circuit (for example, use of power strips). Cabling Installation...
Page 22 - Installing the Management Appliance; To connect and power up the Management Appliance:; To configure the IP address of the Management Appliance:
10 Emerge TM DM2000 Desktop Manager - Installer/User Guide Installing the Management Appliance NOTE: The Management Appliance may be rack mounted in a 1U configuration. To connect and power up the Management Appliance: 1. Install the Management Appliance on the top of the server rack or at the locat...
Page 25 - Managing Units; Accessing the Management Appliance Web Interface; Address; Units View Windows; Units View
13 C H A P T E R 3 Managing Units Introduction The Emerge TM DM2000 Desktop Manager (Management Appliance) is used to manage networks of ECMS Receivers and ECMS Transmitters (units). Using the Management Appliance, an administrator can add units, view and edit unit properties and initiate a variety ...
Page 26 - Types of Units View windows; To access Units View windows:; Units View windows fields
14 Emerge TM DM2000 Desktop Manager - Installer/User Guide Types of Units View windows There are several types of Units View windows, which are accessed by clicking tabs and side navigation bar links. • All Units : The Units - All window lists all managed units. • Unit Type : Unit Type windows list ...
Page 27 - Unit Overview windows; To view overview information for a unit:; Adding Units; The Add Unit Wizard
Chapter 3: Managing Units 15 • Status - Current operating status of a unit. Table 3.1 lists and describes the possible values. • IP Address - The IP address of a managed unit. • Department - The name of the department to which a managed unit has been assigned. • Location - The name of the location t...
Page 28 - Adding a single appliance; To add a single unit that already has an IP address:; Adding units from a range of IP addresses; To add a unit from a range of IP addresses:
16 Emerge TM DM2000 Desktop Manager - Installer/User Guide • Add a single unit • Discover units within an IP address range • Discover units on an IP subnet address The Add Unit Wizard can be launched from the following Units View windows: • Units - All • Units - All ECMS Receivers • Units - All ECMS...
Page 29 - Adding Units on an IP Subnet; To add a unit from a Subnet:
Chapter 3: Managing Units 17 4. The Management Appliance will search for managed units within the IP address range. When the search is completed, the Select Units to Add window will open, listing the results. 5. Add units • To add one or more managed units, select the managed units in the U nits Fou...
Page 30 - Deleting Units; Managing units; Viewing Unit Overview Information; To view a summary of all units managed by the Management Appliance:; The Unit Overview window
18 Emerge TM DM2000 Desktop Manager - Installer/User Guide 5. The Configure Unit Network Settings window will open. a. Type the IP address and subnet mask, in standard dot notation (xxx.xxx.xxx.xxx), for the managed unit. b. Optionally, type a gateway in standard dot notation (xxx.xxx.xxx.xxx). c. C...
Page 31 - To access the Unit Overview window:; To change the name of a unit:; Changing Unit Properties; To change the properties of a unit:
Chapter 3: Managing Units 19 • Name • Type (ECMS Transmitter, ECMS2000T, or ECMS Receiver, ECMS2000R) • IP address • MAC address • Unit Session Status The Unit Overview window enables you to: • Change the name of a unit • Reboot a unit • Upgrade the firmware of a unit To access the Unit Overview win...
Page 32 - To change the network settings of a managed unit:; Authentication Server Settings; To view Unit Authentication Server settings:
20 Emerge TM DM2000 Desktop Manager - Installer/User Guide 6. The Unit Properties window will open. This window displays all the general properties of the unit. Edit the properties you wish to change. NOTE: Part Number (MPN), Serial Number (EID) and Model are read-only values. These values are read ...
Page 33 - To change Unit Authentication Server settings:; Viewing Version Information; To view version information for a unit:; Rebooting a unit
Chapter 3: Managing Units 21 To change Unit Authentication Server settings: 1. Click the Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance. 3. Click the unit name about which you require information. 4. The Unit Overview window will open. 5. Click Authen...
Page 34 - To enable or disable Auto-Login Mode for an ECMS Receiver:; Setting the Operating Mode for an ECMS Receiver; To change the Operating Mode for an ECMS Receiver:
22 Emerge TM DM2000 Desktop Manager - Installer/User Guide To enable or disable Auto-Login Mode for an ECMS Receiver: 1. Click the Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance. 3. Click the ECMS Receiver name about which you require information. 4. ...
Page 35 - Managing Firmware Upgrades; To upgrade the firmware on a single unit:; Active Media Sessions
Chapter 3: Managing Units 23 Managing Firmware Upgrades To upgrade the firmware on a single unit: NOTE: You cannot perform a firmware upgrade unless a firmware upgrade file has been added to the Management Appliance software repository. See Firmware Management on page 37. NOTE: Upgrading the unit Fi...
Page 36 - All active media sessions; To view a summary of all active sessions:; Performing a Forced Log-Out; To disconnect an active media session:; Department and Location Groups; To add a department or location:
24 Emerge TM DM2000 Desktop Manager - Installer/User Guide • Target PC NOTE: It is not possible to restrict the types of media that the user can use during an active media session. A connection will enable all media sessions, Video, Audio, Keyboard/Mouse and vMedia. All active media sessions To view...
Page 37 - To delete a department or location:
Chapter 3: Managing Units 25 2. To add a department, click Departments in the top navigation bar. The Departments window will open. To add a location, click Locations in the top navigation bar. The Locations window will open. 3. Click Add . The Add Department or Add Location window will open. 4. Typ...
Page 39 - Managing Users; User Accounts Windows; To display the User Accounts window:; User Accounts
27 C H A P T E R 4 Managing Users Introduction With the Emerge TM DM2000 Desktop Manager (Management Appliance) you can carry out the following operations: • Add, change and delete user accounts • Enable/disable user accounts • Specify user password policy restrictions • Change user group membership...
Page 40 - Adding User Accounts
28 Emerge TM DM2000 Desktop Manager - Installer/User Guide Adding User Accounts Users A user cannot log on to a receiver and access an ECMS Transmitter unless a Receiver User Account has been created for them in the Management Appliance. Only a Management Appliance administrator can create a Receive...
Page 41 - Deleting User Accounts; To delete one or more user accounts:; Enabling and Disabling User Accounts; To disable a user account:
Chapter 4: Managing Users 29 a. Type a user name, password and confirm the password of the user you are adding. • A user name must be unique, and must contain between 1 and 64 alphanumeric char-acters. User names are case-sensitive. • A password must contain between 6 and 64 alphanumeric characters....
Page 42 - Managing User Accounts; Viewing User Account Overview Information; To view a summary of all User Accounts:; To view Overview Information for a User Account:; To edit User Account Overview Information:; User Access Configurations; To assign ECMS Transmitters to an ECMS Receiver User:
30 Emerge TM DM2000 Desktop Manager - Installer/User Guide Managing User Accounts Viewing User Account Overview Information To view a summary of all User Accounts: 1. Click the Users tab. 2. A list is displayed of all the User Accounts that are managed by the Management Appliance. 3. To view a list ...
Page 43 - Changing User Account Properties; User Passwords; To change a user password:
Chapter 4: Managing Users 31 3. Select Transmitters from the side navigation menu. The User Transmitters Configurations window will open. a. Choose a target transmitter from drop-down list. b. Click Save . Changing User Account Properties You can change the following account properties for a user: •...
Page 44 - Editing User Account Restrictions; User Account restrictions; To change user account restrictions settings:; User Contact Details; To add contact details for a user:
32 Emerge TM DM2000 Desktop Manager - Installer/User Guide 3. Click Password in the side navigation bar. The User Password window will open. 4. Type the new password for the user and verify the new password. 5. Click Save and then click Close. Editing User Account Restrictions The administrator want...
Page 45 - User Authentication Services; To set the user authentication settings:
Chapter 4: Managing Users 33 4. In each of the fields type the information you wish to enter. You may also edit existing details. The fields available for each user are: • Home • Business • Home phone number • Business phone number • Mobile phone number • Mobile business phone number • Pager number ...
Page 47 - Advanced Operations; To enable Transmitter pooling:; To disable Transmitter pooling:; Backup and Restore
35 C H A P T E R 5 Advanced Operations ECMS Transmitter Pooling The Management Appliance allows you to pool transmitters so that they are accessible to multiple users. All discovered devices are assigned to a pool of transmitters. When a user logs in at a receiver that user will connect to the trans...
Page 48 - To back up the Management Appliance database:; To restore the Management Appliance database:; Management Appliance Upgrade; To upgrade your Management Appliance software:
36 Emerge TM DM2000 Desktop Manager - Installer/User Guide To back up the Management Appliance database: 1. In the Management Appliance , click the Systems tab. 2. Click Emerge TM Desktop Manager Server . 3. In the left navigation pane, click Backup and Restore . 4. Click Backup System . The File Do...
Page 49 - To display the Unit Firmware Files window:
Chapter 5: Advanced Operations 37 Firmware Management The firmware files for Transmitters and Receivers can be added, viewed and deleted using the Unit Firmware Files window. Once a firmware file(s) has been added, you may use the file(s) to upgrade the managed unit. To display the Unit Firmware Fil...
Page 51 - Events and Event Logs; Event Severity and Categories; Event severity
39 C H A P T E R 6 Events and Event Logs Introduction When an enabled, defined event occurs in the Emerge TM DM2000 Desktop Manager (Management Appliance), it is saved in the event log. You can display the event log content or view details about an individual event log entry. If you wish, you can al...
Page 52 - Event categories; Displaying the Event Log; Event log display fields; tion; Severity Level
40 Emerge TM DM2000 Desktop Manager - Installer/User Guide Event categories Defined events can be classified in the following categories: • Unit • System • Authentication • Users • Target Device • User Statistics • Access Control • Sessions Displaying the Event Log There are several ways to customiz...
Page 53 - To change the event log retention period:; Creating an Event Log .csv File; Event Log All
Chapter 6: Events and Event Logs 41 To change the event log retention period: 1. Click the Reports tab. 2. Click Log Configuration in the side navigation bar. The Event Log Retention Time window will open. 3. Type a number of days in the Days field, or select it using the menu. 4. Click Save . Creat...
Page 55 - Appendices; A P P E N D I C E S
43 Appendices These Appendices contain the following information: • Technical Specifications on page 44 • Technical Support on page 45 A P P E N D I C E S
Page 56 - Appendix A: Technical Specifications
44 Emerge TM DM2000 Desktop Manager - Installer/User Guide Appendix A: Technical Specifications Table A.1: Emerge TM DM2000 Desktop Manager - Installer/User Guide Specifications Network Connection Number 2 Type Ethernet, 10BaseT, 100BaseT, GigE Connector RJ-45 Serial Port Number 1 Type RS-232 serial...
Page 57 - Appendix B: Technical Support
Appendices 45 Appendix B: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: 1. Check the per...
Page 59 - License
License Information 47 License Information This product includes various software programs that are copyrighted and released under the GNU General Public License (GPL), the GNU Lesser General Public License (LGPL), and other licenses that permit copying, modification, and redistribution of source co...
Page 63 - For Technical Support:; Desktop Manager
For Technical Support: 590-786-501A www.avocent.com/support Emerge TM DM2000 Desktop Manager Installer/User Guide