Page 2 - Radio frequency interference
Thank You ! Thank you for selecting this American Power Conversion Call-UPS II remote control accessory. Whether you have the SmartSlot or external version, your Call-UPS II has been designed for many years of reliable, maintenance-free service in combination with your American Power Conversion Unin...
Page 3 - Contents; II
i Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 Overview 11.2 Hardware Requirements 1 2 Product Description . . . . . . . . . . . . . . . . . . . 2 2.1 The Call-UPS II Panel 2 2.2 Management Port 22.3 UPS Monitoring Port [External Version] 22.4 UPS Cable [External Ver...
Page 4 - ii; UPS Characteristics 22
ii 4.4 UPS Characteristics 22 With Smart-UPS and Matrix-UPS 22With Symmetra Power Array 25 4.5 Data/Event Logging 274.6 Call-UPS Settings 294.7 Paging Setup 324.8 Measure-UPS Info 36 5 Problem Resolution . . . . . . . . . . . . . . . . . . 38 5.1 Troubleshooting Chart 385.2 If Problems Persist 39 6 ...
Page 5 - Introduction; Hardware Requirements
1 1 Introduction 1.1 Overview American Power Conversion’s Call- UPS II is a remote UPS management device that allows you to monitor and control your APC UPS by modem. It provides the following features: • Remote UPS status display • Remote UPS control (e.g., safe reboot during power outage or when t...
Page 6 - Product Description
2 2 Product Description 2.1 The Call-UPS II Panel The SmartSlot Call-UPS II panel contains the management port and thestatus indicator. See the figure below. Management Port Status AP9608 Call-UPS Remote Mgt Device Smart Slot Smart Slot The external Call- UPS II rear panel contains the management po...
Page 8 - The status indicator shows the following conditions.; STATUS LED
4 2.6 Status Indicator The status indicator shows the following conditions. STATUS LED INDICATION Off Call-UP S II is off. On Co ntin uously Call-UP S II is on with no us er log ged in. Sin gl e s hort flas hes User i s logged i n or log gi ng in. Doubl e short fla she s Lockout is in progre ss. Rap...
Page 9 - Installation and Setup; Receiving Inspection; SmartSlot
5 3 Installation and Setup 3.1 Handling Call- UPS II is sensitive to electrostatic discharge. It is shipped in a con- ductive bag to help dissipate damaging static charges. Leave the productin the bag until ready to install. Handle Call- UPS II by the end plate only. Do not touch the printed circuit...
Page 10 - External Version; Confirm Operation
6 4 Secure the Call- UPS II with the screws removed in step 2. 5 Turn on the UPS and the protected equipment. External Version It is not necessary to turn off the the UPS or its load before connecting or disconnecting the external Call- UPS II . When connected, Call- UPS II may cause the UPS to beep...
Page 11 - Initial Logging On; ” is the factory default password for Call-; UPS II; communication is; APC
7 3.5 Configure Call-UPS II Call- UPS II requires on-site configuration before remote operation. You will be able to change any of the settings later by the remote connection.Follow these steps to configure Call- UPS II for: • Communication parameters • Password protection • Time and date • Paging (...
Page 12 - Customize Settings
8 Note the top line, which displays the model number of the UPS that is currently connected . Site ID and Location are user configuration items. The display shows the factory defaults. Press any key to bring up the Main menu: ---------------------- MAIN MENU ------------------------ Date: Dec-16 '97...
Page 13 - Connect to Modem; Note: Use a standard modem cable to make this connection. Do not
9 Any changes to Call- UPS II communication settings are held until the end of the session. Changes are made when Call- UPS II issues modem com- mands at that time. Connect to Modem Call- UPS II requires a modem for remote UPS control and paging. If a modem is used with Call- UPS II , some thought m...
Page 15 - Operation; is used with a Measure-; UPS; environment
11 4 Operation 4-1 Logging On to Call-UPS II For on-site logging on to Call- UPS II , see Section 3.5 . For remote logging on to Call- UPS II , connect via modem to the site of the UPS . After establishing communication, press CTRL + P . Call- UPS II prompts you for the password. Type in your passwo...
Page 16 - at the Main menu to display the status of the con-; Status screen when
12 first item is “UPS Status and Diagnostics.” Refer to the appropriatesections and accompanying tables that follow. With Smart-UPS and Matrix-UPS Type 1, then ENTER at the Main menu to display the status of the con- nected UPS. Note: This example is from a Matrix- UPS 3000 . Other models may not sh...
Page 19 - With Symmetra Power Array; UPS STATUS AN D DIAGNO STICS (Symme tra Power Array)
15 The following table describes the items on the UPS Status and Diagnos- tics screen when Call- UPS II is used with a Symmetra Power Array. The table continues on the next page. With Symmetra Power Array Type 1, then ENTER at the Main menu to display the Status and Diagnos- tics screen of the conne...
Page 22 - RIM; IM; and press
18 If the UPS is powered off during a status request, Call- UPS II responds with the message: UPS Powered OFF In addition to providing general status information, the UPS Status and Diagnostics screen serves as a menu for obtaining more detailed informa-tion on the Symmetra frames and external frame...
Page 24 - For remote control of the connected; , go to the Main menu and type 2; displays the Control menu.; UPS CONTROL
20 4.3 UPS Control For remote control of the connected UPS , go to the Main menu and type 2 and press ENTER . Call- UPS II displays the Control menu. Select from the menu items to perform the following: UPS CONTROL Co mma nd Descrip tion Turn UPS ON Res tores pow er t o the l oad. Turn UPS OFF Cuts ...
Page 25 - Co mma nd
21 If the UPS is powered off when UPS Control is selected from the Main menu, Call- UPS II responds with an abbreviated control menu: Type 1 to turn the UPS on, then press ESC to return to the Main menu or press ENTER to re-display the full UPS Control menu. UPS CON TROL (Continu ed) Co mma nd Descr...
Page 26 - UPS Characteristics; products with serial numbers beginning with; characteristics with Call-; Characteristics will not appear on the Main menu.
22 4.4 UPS Characteristics UPS characteristics are set at the factory for normal operation and usually do not need to be changed. However if a change is needed, select itemsfrom the UPS Characteristics menu. New settings may conflict with the operation of UPS monitoring software in use, so check the...
Page 27 - when; to confirm; Characteristics menu.; Setting
23 You can choose a numbered item to change its current setting. Type itscorresponding number and press ENTER . Press SPACEBAR when prompted to cycle through the settable values. Press ENTER to confirm any change and return to the UPS Characteristics menu. The following table gives a description of ...
Page 31 - The following is a sample Call-; UPS II UPS; data log, with Data Format set
27 4.5 Data/Event Logging To enable logging and to specify which data and events are included inlogging, select 4 from the Main menu. Select items from the Data/EventLogging menu using the screen listing below. The following is a sample Call- UPS II UPS data log, with Data Format set to Text: Jul-27...
Page 38 - ,” for example, means that the associated event in the first column
34 The remaining fields in the Paging Setup menu define the events thattrigger a page, the pager(s) that will be paged when the event occurs, andthe code that will be displayed on the pager. Each event type can be set sothat either, both, or neither of the pagers will be paged for that event. Thedef...
Page 39 - ID; when it receives the page.; Event
35 will page the first pager but not the second, and that the first pager willshow a “5” after the Site ID when it receives the page. Note: The default code numbers defined by the Paging Setup menu varies widely according to the type of UPS . Measure- UPS , zone, and probe alarms apply only if those...
Page 40 - Info Main menu item appears only when; is used in conjunction with a Measure-
36 ------------------- MEASURE-UPS STATUS ------------------ PROBE 1 PROBE 2 TEMP Celsius): 26.67 Low Limit: 1- 18.10 5- High Limit: 2- 23.97 6- HUMIDITY (%RH): 036.9 Low Limit: 3- 040.3 7- High Limit: 4- 070.0 8- F/W Rev: 4Gx ------------------ CURRENT ALARMS -------------------- Hi TempLo RH <E...
Page 41 - Press; screen to display fresh; Item
37 Press ENTER at the > prompt on the Measure- UPS screen to display fresh readings. MEASURE-UPS IN FO Item Descrip tion TEMP Curren t am bient temperat ure of ea ch at ta ched probe , indegre es Cels ius . Lo Limit (Temp) Se tti ng for the low tem perat ure M ea sure -UPS ala rm.Choose from 9.94...
Page 42 - Problem Resolution; Troubleshooting Chart; TROUBLESHOOTING
5 Problem Resolution 5.1 Troubleshooting Chart TROUBLESHOOTING Proble m Possib le Cause Solu tion Powe r light flas hesra pidly when uni tis firs t t urned on. Int ernal problem wi thCall -UP S II. Di sc onnect Call -UPS II fromthe UP S mome ntari ly, t henre connec t. Remot e mode mwi ll not ans we...
Page 43 - If Problems Persist
39 The troubleshooting chart covers many of the problems that might arisewith Call- UPS II . If you have a problem with Call- UPS II , refer to this chart first. There may be a simple solution you are overlooking. 5.2 If Problems Persist For problems not covered in the earlier troubleshooting chart,...
Page 44 - Specifications; The management port is a standard 9-pin; DTE; handshaking, and supports bit rates of
40 MANA GEMENT PO RT PINO UT Pin Function 1 Unus ed 2 Re cei ve dat a input e 3 Tra nsm it da ta out put 4 RS-232 high 5 Ground 6 Unus ed 7 Re ques t to send out put 8 Cle ar to s end i nput 9 Unus ed 6 Specifications 6.1 Management Port The management port is a standard 9-pin RS-232 serial communic...
Page 45 - Product Specifications; Electrical
41 6.2 Product Specifications Electrical Current Draw(Normal Ope rati on): E xterna l 45 mA dc t ypica l Phy sical Si ze (H × W × D): E xterna l 1.33 × 4.25 × 4.5 in. (3.4 × 10.8 × 11.4 c m) SS 1.5 × 4.0 × 4.0 in. (3.8 × 10.2 × 10.2 c m) Weight : E xterna l 0.89 lb (0.40 kg) SS 0 .27 lb (0.123 kg) S...
Page 46 - Appendix: Multiple SmartSlot Installation; DEV ICE; To install SmartSlot devices in the; Adapter
42 Appendix: Multiple SmartSlot Installation If your UPS configuration uses more than one SmartSlot device, youmust install them in the correct order for them to work together properly. A SmartSlot device with higher priority is to be placed in the SmartSlotlabeled with the higher number. Refer to t...
Page 47 - SmartSlot and use an external SmartSlot housing (Expansion
43 Symmetra Power Array For installation of multiple SmartSlot devices in the Symmetra PowerArray, refer to the numbering in the figure that follows. Note that thePowerNet SNMP Adapter is installed in slot #4, Call- UPS II in #3, no device in #2, and Measure-UPS in #1. If you are using an external S...
Page 52 - Toll free technical support:; Areas without toll free numbers:
990-0122B Rev. 3 12/97 Addresses: American Power Conversion Corporation132 Fairgrounds RoadP. O. Box 278West Kingston, Rhode Island 02892USA American Power Conversion Corporation (A. P. C.) b. v.Ballybritt Business ParkGalwayIreland www.apcc.com Entire contents copyright © 1997 American Power Conver...
