Agilent epsg1026386 - Manual
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Table of Contents:
- Page 2 – EMG Business Management System Manual; AGILENT TECHNOLOGIES
- Page 4 – Organization and Responsibility; include professional services & support as required.
- Page 5 – The EMG organization chart; EMG organization chart; EMG TAG Team
- Page 6 – communications
- Page 7 – Business Management System Structure
- Page 8 – Business Management System; Business Management System
- Page 9 – EMG Business Process Map
- Page 10 – Business Management; Clear Learning Objectives
- Page 11 – These include
- Page 12 – Strategic Planning; ALC Web site
- Page 13 – . Outsourcing procedures are determined at the; Management Review; EMG level Management Review
- Page 14 – R‟s). TIS creates and maintains the bill of materials; Infrastructure Organizations; To maximize
- Page 15 – Click here to see the; Oracle‟s Enterprise Resource; WPS Service descriptions manual
- Page 16 – Marketing; h) Competitor to Competitor Analysis
- Page 17 – . Research and Development; Quality
- Page 18 – Business Centers
- Page 20 – EMG Customer Data; The EMG Customer Data Team is responsible for manag
- Page 21 – for the function is “; Materials Purchasing; Strategic Supplier Management
- Page 22 – Standard purchase-order and purchase-agreement
- Page 23 – Strategic Supply Management; Manufacturing; EMG‟s manufacturing and quality; EMG Calibration Policy:; identification, packaging, and proper protection of product.
- Page 24 – EMG‟s promise to customers. The approach is to establish
- Page 25 – successfully with Order Fulfillment.
- Page 26 – Customer Satisfaction; The; EMG Calibration System Manual
- Page 27 – For Education Services:
- Page 28 – Remanufacturing; Agilent Customer Satisfaction is a customer; Customer Feedback
- Page 29 – Customer Issue Resolution Process (CIR); Escalations and Customer Issue Resolution; ustomer
- Page 30 – : Respond to customers that make complaints to Agilent‟s CEO or a
- Page 31 – Abbreviations used in this manual
- Page 32 – Document Control Log
EMG Business Management System Manual
Doc # epsg1026386
Rev. 112
Page 1 of 35
The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use .
Hard copies are uncontrolled.
This manual contains links to subordinate documents that are restricted to Agilent personnel only
and may not work if accessing this document from a public site
.
The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp
(c) Agilent Technologies, Inc. 2002,
AGILENT TECHNOLOGIES
Document Control Log
REV
NO.
CHANGE SUMMARY
DOCUMENT
OWNER
APPROVER
DATE
APPROVED
112
Updated Document and Fixed Broken Links. Addressed DEKRA NC by
referencing EMG OF as part of AOF. Changed wording to aid clarity in
section 9.6 related to an old system CASPER now Siebel.
Section 8 updated to reflect relationship between AOF and EMG OF.
Section 2.2 Org Chart updated.
Section 4.2. Revised wording related to Infrastructure Org roles and
responsibilities
Kevin Fawl
(BMS Team)
Ted Tucker
13-Nov-2012
Table of Content
Sec# Topic
ISO9001: 2008 Clause
Page
1
Purpose, Background, Reference, Scope
4.2.2
3
2
Organization, Responsibility and Authority
Org. Chart
4.1, 5.2, 5.3, 5.4.2b, 5.5.1, 5.5.2,
5.5.3, 5.6.1, 6.1, 5.3
4-6
3
Business Management System Architecture (process map)
7.2.1c
7-10
4
Business Management System (e.g. Quality Policy, Disaster
Recovery, Quality Education, Customer Property, Required
Documents).
Strategic Planning: Acquisitions, Technology development
Management Review
Continual Process Improvement: CPI, Six Sigma
Manage Technical information: TIS
Infrastructure Organizations:
Financial Management
Human Resources
Information Technology (IT)/ ERP
WPS: Plant, Equipment and Facilities Management
4.2.3, 4.2.4, 5.3, 5.6, 6.2.2, 7.2.2,
7.4, 8.1, 8.2.1, 8.2.2, 8.3, 8.5.2,
8.5.3, 7.5.4
4.1c, 4.2.1a, 4.2.1b 5.4.1, 7.1
5.6
5.3b, 5.4.1, 8.2.3, 8.5.1
6.3c, 7.1d, 8.4, 8.5
6.0
5.1, 6.3.c
6.2
6.3, 6.4, 6.1, 6.3
6.3, 6.4
11-16
5
Marketing Insight/Scanning
Customer Requirements Definition
Market Product Road Mapping
New Product Launch and Execution
Customer Sales Channel
Outbound Marketing
Field Training
Competitor to Competitor Analysis
5.4, 7.1
5.2, 7.2.1, 8.2.1
7.3
7.2.1
7.2.3
7.2.3
6.2.2
5.4, 8.4
16
6
Product Life Cycle
7.1, 7.3.2, 7.3.5, 7.3.6, 7.3.7
8.2.3, 8.2.4, 8.4, 8.5.1
17
7
Field Sales
Customer Contact Center
EMG Customer Data
7.2.1
7.2.2, 7.2.3
7.2.2, 7.2.3
18-20
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Summary
EMG Business Management System Manual Doc # epsg1026386 Rev. 112 Page 2 of 35 The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use . Hard copies are uncontrolled. This manual contains links to subordinate documents that ...
EMG Business Management System Manual Doc # epsg1026386 Rev. 112 Page 4 of 35 The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use . Hard copies are uncontrolled. This manual contains links to subordinate documents that ...
EMG Business Management System Manual Doc # epsg1026386 Rev. 112 Page 5 of 35 The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use . Hard copies are uncontrolled. This manual contains links to subordinate documents that ...
