Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on TravelMate 370 service guide. Date Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Table of Contents
VII Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Board Layo...
Page 9 - Features; Performance; System Specifications; Chapter 1
Chapter 1 1 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher T Intel 855GM chipset T Memory upgradeable 2GB with 2 slots T High capacity, Enhanced-IDE hard disk T Li-ion main batter...
Page 10 - System Block Diagram
Page 11 - Board Layout; Top View
Chapter 1 3 Board Layout Top View 1 External Display Port 14 3-in1 Card Reader Slot 2 Modem Cable Connector 15 Infrared Port 3 Speaker Connector 16 Microphone Connector 4 LCD FPC Connectors 17 PCMCIA Slot 5 Touchpad Board Connectors 18 Mini-PCI Slot 6 Keyboard Connector 19 Microphone/Line-in Jack 7 ...
Page 12 - Bottom View
4 Chapter 1 Bottom View 1 South Bridge 3 DIMM Slot 2 DIMM Slot 4 USB port 1 2 3 4
Page 13 - Outlook View; Front O pen View
Chapter 1 5 Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front O pen View # Item Description 1 Display screen Also called LCD (Liquid Crystal Display), displays computer output. 2 Status indicators LEDs (Light Emitting Diode) t...
Page 14 - Front View
6 Chapter 1 Front View NOTE: 3-in-1 card reader is a manufacturing option, subject to configuration. Only one card can operate at any given time. # Item Description 1 Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). 2 Latch Latch for opening and closing the...
Page 15 - Left Panel
Chapter 1 7 Left Panel # Item Description 1 Modem port Connects the built-in fax/data modem to a phone line. 2 Ethernet port Connects the computer to an Ethernet 10/100-based network. 3 DC-in jack Connects the AC adapter. 4 USB 2.0 port Connects to USB (Universal Serial Bus) devices (e.g., USB mouse...
Page 16 - Right Panel
8 Chapter 1 Right Panel # Item Description 1 HDD Houses the computer’s hard disk. 2 USB 2.0 port Connects to USB (Universal Serial Bus) devices (e.g., USB mouse, USB camera). 3 Ventilation slot Enable the computer to stay cool, even after prolonged use. 4 Security keylock Connects to a Kensington-co...
Page 17 - Rear Panel
Chapter 1 9 Rear Panel # Item Description 1 External display port Connects to a display device (e.g., external monitor, LCD projector) and displays up to 16.7 million colors with 1024*768 pixel resolution.
Page 18 - Bottom Panel
10 Chapter 1 Bottom Panel # Item Description 1 DIMM cover Removable cover provides access to the memory slots for upgrading the computer’s memory. 2 Battery bay Houses the computer’s removable battery pack. 3 Battery release latch Unlatches the battery to remove the battery pack. 4 Ventilation slots...
Page 19 - Indicators
Chapter 1 11 Indicators The computer has seven easy-to-read status indicators on the display screen and three on the LCD panel. The Wireless, Power and Sleep status indicators are visible even when the display is closed. Icon Function Description Wireless LAN Orange indicates that wireless LAN is en...
Page 20 - Keyboard; Special keys; Lock keys; Embedded Keypad
12 Chapter 1 Keyboard The keyboard features full-size keys with an embedded keypad, separate cursor control keys, two Windows keys, and twelve function keys (hot keys). Special keys Lock keys The keyboard has four lock keys which you can toggle on and off. Embedded Keypad The embedded keypad functio...
Page 21 - Windows Keys
Chapter 1 13 With the embedded keypad turned on, the following actions are possible: NOTE: If an external keyboard or keypad is connected to the computer, the Num Lock feature automatically shifts from the internal keyboard or keypad. Windows Keys The keyboard has two keys that perform Windows-speci...
Page 22 - Hotkeys
14 Chapter 1 Hotkeys Using the Fn key with another key creates a hot key, providing a quick and convenient method for controlling various functions. To use a hot key, first hold down the Fn key. Next, press the second key in combination. Finally, release both keys. NOTE: When activating hotkeys, pre...
Page 23 - Euro key
Chapter 1 15 Euro key Your computer supports the new Euro currency character. First, hold down the Alt Gr key, and then press the Euro key. Keyboard Ergonomics The wide palm rest area provides a comfortable platform for your hands when typing on the keyboard. The ergonomic design enables you to adop...
Page 24 - Touchpad; Touchpad Basics
16 Chapter 1 Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and efficiency. Touchpad Basics Use the touchpad ...
Page 25 - Launch Keys
Chapter 1 17 Launch Keys Located above the keyboard are six buttons. These buttons are special one-click buttons that perform special functions. To see the launch keys, run the Acer Launch Manger. Launch key Icon Description Wireless This button permits user Enable/Disable wireless LAN network. P1 U...
Page 26 - Hardware Specifications and Configurations
18 Chapter 1 Hardware Specifications and Configurations Processor Item Specification CPU type Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher FSB 400Mhz CPU package Micro-FCBGA CPU core voltage 0.95V ~ 1.420V BIOS Item Specification BIOS vendor Phoenix BIOS Version 1.0 BIOS ROM type Flash ROM B...
Page 35 - BIOS Setup Utility; System Utilities; Chapter 2
Chapter 2 27 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problem...
Page 36 - Navigating the BIOS Utility; zx
28 Chapter 2 Navigating the BIOS Utility There are six menu options: Info., Main, Advanced, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys ( zx ). T To choose a parameter, use the cursor up/down keys ( wy ). T To change the value of a paramete...
Page 37 - Information
Chapter 2 29 Information Parameter Description CPU Type Displays the CPU type information. CPU Speed Displays the CPU speed. HDD Model Name HDD device model name information will be retrieved automatically during system boot. HDD Serial Number HDD device serial number information will be retrieved a...
Page 38 - Main
30 Chapter 2 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. PhoenixBIOS Setup Utility ...
Page 40 - Advanced
32 Chapter 2 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Description O...
Page 41 - Security
Chapter 2 33 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a pa...
Page 42 - Changing a Password
34 Chapter 2 Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The passwo...
Page 44 - Boot
36 Chapter 2 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM/DVD-ROM in module bay. PhoenixBIOS Setup Utility Information Main Advanced Security Boo...
Page 45 - Exit
Chapter 2 37 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit ...
Page 46 - BIOS Flash Utility; System Diagnostic Diskette
38 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis...
Page 47 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 39 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T small Philips scr...
Page 48 - General Information; Before You Begin
40 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Page 49 - Disassembly Procedure Flowchart
Chapter 3 41 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 51 - Removing the Battery
Chapter 3 43 Removing the Battery 1. Slide the two battery latches. 2. Then remove the battery.
Page 52 - Removing the Memory/HDD Module
44 Chapter 3 Removing the Memory/HDD Module 1. Remove the two screws holding the DIMM cover. 2. Then remove the DIMM cover. 3. Pop out the memory. 4. Then remove the memory. 5. Remove one screw that secures the HDD cover. 6. Then remove the HDD cover. 7. Pull out the HDD module carefully.
Page 53 - Removing the Keyboard
Chapter 3 45 Removing the Keyboard 1. Remove the two screws holding the keyboard on the bottom. 2. Use a small Philips screwdriver and your finger to unlock four ledges as the picture shows. 3. Turn over the keyboard as the picture shows. 4. Disconnect the keyboard cable. 5. Then remove the keyboard...
Page 54 - Disassembling the Main Unit
46 Chapter 3 Disassembling the Main Unit 1. Remove one screw that secures the LCD FPC cable as the picture shows. 2. Then disconnect the LCD FPC cable from the main board. . 3. Remove the two screw holding the LCD FPC cable on the bottom. 4. Push the left and right hinge caps on the front side caref...
Page 60 - Disassembling the LCD Module
52 Chapter 3 Disassembling the LCD Module 1. Remove the eight LCD rubber caps as the picture shows. 2. Then remove the eight screws holding the LCD bezel. 3. Remove the three screws on one side. 4. Remove another three screws on the other side. 5. Then detach the LCD bezel carefully. . 6. Remove one...
Page 62 - Disassembling the External Modules; Disassembling the HDD Module
54 Chapter 3 Disassembling the External Modules Disassembling the HDD Module 1. Remove one screws holding the HDD holder. 2. Then remove the HDD carefully.
Page 63 - Troubleshooting; Chapter 4
Chapter 4 55 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in a...
Page 64 - System Check Procedures; External Diskette D rive Check
56 Chapter 4 System Check Procedures External Diskette D rive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can ...
Page 66 - Check the Battery Pack; Touchpad Check
58 Chapter 4 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat t...
Page 68 - Index of Error Messages
60 Chapter 4 Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 57 System CMOS checksum bad - Default configuration used RTC batteryRun BIOS Setup Utility to reconfigure system, then reboot system. Real t...
Page 74 - Intermittent Problems
66 Chapter 4 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists...
Page 75 - Undetermined Problems
Chapter 4 67 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defec...
Page 77 - Jumper and Connector Locations; Chapter 5
Chapter 5 69 Top View 1 External Display Port 14 3-in1 Card Reader Slot 2 Modem Cable Connector 15 Infrared Port 3 Speaker Connector 16 Microphone Connector 4 LCD FPC Connectors 17 PCMCIA Slot 5 Touchpad Board Connectors 18 Mini-PCI Slot 6 Keyboard Connector 19 Microphone/Line-in Jack 7 Modem Board ...
Page 79 - Chapter 6
Chapter 6 71 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 370. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please also note that there are some common parts for TravelMate 370, ye...
Page 80 - Exploded Diagram; THE Unit
72 Chapter 6 Exploded Diagram THE Unit !26! !27! !25! !24! !23! !22! !21! !:! !9! !8! !7! !5! !4! !3! !6! !2! OP QBSU!OP EFTDSJQUJPO R(UZ SFNBSL 2 42/59U12/112 qmbuf!uifsnbm!k3 2 3 53/59U23/112 iee!dpwfs!k3 2 4 53/59U21/112 IJOHF!DBQ!M!K3 2 5 53/59U22/112 IJOHF!DBQ!S!K3 2 6 53/56U63/112 QDNDJB!EVNNZ...
Page 88 - TravelMate 370 series; Model D efinition and Configuration; Appendix A
Appendix A 80 TravelMate 370 series Model Number CPU LCD ODD Memory HDD Battery Wireless LAN Card Reader 371Ti Intel Pentium M 1.4G 12.1” XGA N/A 256M 30G/40G 4-cell Li-Ion/6-cell Li-Ion 802.11b 3-in-1 371TCi Intel Pentium M 1.4G 12.1” XGA IEEE 1394 DVD-CDRW 256M/2*256M 40G/60G 4-cell Li-Ion/6-cell ...
Page 89 - Test Compatible Components; Appendix B
Appendix B 81 This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding con...
Page 90 - Microsoft Windows XP (Home) Environment Test
82 Appendix B Microsoft Windows XP (Home) Environment Test Item Specifications PCMCIA/PC Card 3Com EtherLink IIIIBM EtherJet CardBus Adapter 10/100Intel EtherExpress Pro/100 Mobile Adapter3Com Megahertz 56K Modem PC CardXircom CreditCard Modem 56IBM 56K Double Jack Modem3Com Megahertz 10/100 LAN + 5...
Page 93 - O nline Support Information; Appendix C
Appendix C 85 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our we...
