Page 2 - Copyright
II Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical...
Page 3 - Conventions; NOTE
III Conventions The following conventions are used in this manual: Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific act...
Page 4 - Preface
IV Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market ...
Page 5 - Table of Contents
V Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Board Layout...
Page 7 - Features; Performance; System Specifications; Chapter 1
Chapter 1 1 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel Pentium® III 450/500 processor with integrated L2 cache memory T 64-bit main memory T Large and vibrant Thin-Film-Transistor (TFT) SVGA Liquid Crystal Display (LCD) T ...
Page 9 - System Block Diagram; CPU; VGA; CARD BUS; ISA BUS
Chapter 1 3 System Block Diagram PC COMPATIBILITY SIGNALS CORE -1.6 V PRIMARY IDE DC-DC DC-DC OUTPUT 1.6V C OPPERMINE 450/500 MHz Pentium III CPU CPU MAX1617 MAX1617 THERMAL SENSOR SDRAM SDRAM DUAL SOCKETS DUAL SOCKETS CRT CRT M1621 VGA VGA LCD LCD INVERTER INVERTER CARD BUS CARD BUS SINGLE SINGLE C...
Page 10 - Board Layout
4 Chapter 1 Board Layout 1 Microphone-in Port 16 LCD Connector 2 Line-in port 17 DIMM Socket 1 3 Line-out port 18 External FDD, CD/DVD-ROM Module Connector 4 Power Switch 19 CPU 5 LCD Cover Switch Connector 20 North Bridge ALI M1621 6 AC Adapter Connector 21 HDD Board Connector 7 USB Port 22 Touchpa...
Page 12 - Panel; Left Panel
6 Chapter 1 Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Left Panel Rear Panel # Port Connects to... 1 EasyLink™ Combo Drive connector EasyLink™ Combo Drive. # Icon Port Connects to... 1 Power jack AC adapter and power outlet 2 USB jack Univers...
Page 13 - Universal Serial Bus
Chapter 1 7 Universal Serial Bus The Universal Serial Bus (USB) port is a high-speed serial bus which allows you to connect and daisy-chain USB peripherals without taking up precious system resources. Fax/data modem Some models have a built-in V.90 56Kbps PCI fax/data modem. WARNING:This modem port ...
Page 14 - Fast infrared; Right Panel
8 Chapter 1 To use the network feature, connect an Ethernet cable from the network jack on the rear of the computer to a network jack or hub on your network. Then configure network settings for your computer. NOTE: Contact your network or system administrator for information on how to configure your...
Page 15 - Ejecting a PC Card
Chapter 1 9 PC Card slot There is a type II/I CardBus PC Card slot found on the right panel of the computer. This slot accepts a credit-card-sized card that enhances the usability and expandability of the computer. PC Cards (formerly PCMCIA) are add-on cards for portable computers, giving you expans...
Page 17 - Indicators
Chapter 1 11 Indicators The computer has six easy-to-read status icons on the right of the display screen. The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. # Icon Function Description 1 Power Lig...
Page 18 - Keyboard; Hot Keys
12 Chapter 1 Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and ...
Page 19 - The euro symbol
Chapter 1 13 The euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the...
Page 20 - Hardware Configuration and Specification; System Board Major Chips
14 Chapter 1 Hardware Configuration and Specification System Board Major Chips Item Controller System core logic ALI M1621/M1533 Super I/O controller NS PC97338VJG Audio controller KB 9525 Hard disk drive controller M5229 Keyboard controller M38867 RTC BQ3285LD Processor Item Specification CPU type ...
Page 21 - Memory Combinations
Chapter 1 15 Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. NOTE: The shipping specification for DIMM combination is 64MB in slot 1. Supports DIMM Speed 100MHz Supports DIMM voltage 3.3V Supports DIMM package 144-pin DIM...
Page 22 - Hard Disk Drive Interface
16 Chapter 1 Supports modem protocol V.90 data modem 56K, V.90 fax modem 14.4K and digital line protection operation Modem connector type RJ11 Modem connector location Rear side Hard Disk Drive Interface Item Specification Vendor & Model Name IBM DARA-206000 IBM DARA-209000 Drive Format Capacity...
Page 23 - DVD-ROM/Floppy Diskette Combo Drive Interface
Chapter 1 17 Floppy Disk Specifications Media recognition 2DD (720KB) 2HD (1.2MB, 3-mode) 2HD (1.44MB) Sectors / track 9 15 18 Tracks 80 80 80 Data transfer rate (Kbit/s) 250 500 500 Rotational speed (RPM) 300 360 300 Read/write heads 2 Encoding method MFM Power Requirement Input Voltage (V) +5V +-1...
Page 24 - Video Interface
18 Chapter 1 Resolution 16-bit Compatibility SB-Pro, Windows Sound System (WSS), MPU-401, OPL3, OPL3-SA3Microsoft PC97/PC98/PC99, WHQL audio requirement Mixed sound source Voice, Synthesizer, Line-in, Microphone, CD Voice channel 8/16-bit, mono/stereo Sampling rate 44.1 KHz Internal microphone No In...
Page 25 - Serial Port
Chapter 1 19 Supports ECP/EPP Yes (set by BIOS setup) Optional ECP DMA channel (in BIOS Setup) DMA channel 1 and 3 Optional parallel port I/O address (in BIOS Setup) 3BCh, 378h, 278h Optional parallel port IRQ (in BIOS Setup) IRQ5, IRQ7 Serial Port Item Specification Serial port controller NS PC9733...
Page 27 - AC Adapter
Chapter 1 21 Supports colors 262,144 colors Optical Specification Brightness control keyboard hotkey Contrast control keyboard hotkey Electrical Specification Supply voltage for LCD display (V) 3.3 (typ.) Supply voltage for LCD backlight (Vrms) 630(typ.) AC Adapter Item Specification Vendor & mo...
Page 28 - Power Management
22 Chapter 1 Power Management Power Saving Mode Phenomenon Standby Mode Waiting time specified by the System Standby value or the operating system elapses without any system activity. Or When the computer is about to enter Hibernation mode (e.g., during a battery-low condition), but the Hibernation ...
Page 29 - Memory Address Map
Chapter 1 23 Material Housing: MG-AL Panel : Plastic Indications Power LED, Sleep LED, Media Activity, Battery Charge, Caps Lock Switch Power Memory Address Map Memory Address Size Function 00000000-0009FFFF 640 KB Base memory 000A0000-000BFFFF 128 KB Video memory 000C0000-000C9FFF 40 KB Video BIOS ...
Page 30 - IRQ Assignment Map; DMA Channel Assignment
24 Chapter 1 3F0h-3F7 Standard Floppy Disk Controller 3E8-3EF COM3 or LT Win modem (optional) 3F0-3F7 Floppy disk controller 3F8-3FF COM1 480-48F, 4D6 DMA controller-1 4D0-4D1 CF8-CFF PCI configuration register IRQ Assignment Map Interrupt Channel Function NMI System errors IRQ0 System timer IRQ1 Ke...
Page 31 - BIOS Setup Utility; Navigating the BIOS Utility; Enter. Choose No if you want to discard the changes you made.; System Utilities; Chapter 2
Chapter 2 25 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problem...
Page 32 - System Information
26 Chapter 2 System Information The System Information sub-menu displays basic and important information about your computer. NOTE: The screen above is a sample and may not reflect the actual data on your computer. The following table describes the information in this sub-menu. NOTE: “x” may refer t...
Page 33 - Basic System Settings; Startup Configuration
Chapter 2 27 The items in this sub-menu are important and vital information about your computer. If you experience computer problems and need to contact technical support, this data helps our service personnel know more about your computer. Basic System Settings The Basic System Settings sub-menu al...
Page 34 - Setting the Boot Drive Sequence; To set the boot drive sequence, use the cursor up/down
28 Chapter 2 The following table describes the parameters in this sub-menu. Settings in boldface are the default and suggested parameter settings. Setting the Boot Drive Sequence The Boot Drive Sequence section lists boot priorities (1st, 2nd and 3rd) for bootable drives in your computer. For exampl...
Page 35 - Onboard Devices Configuration
Chapter 2 29 Onboard Devices Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Devices Configuration sub-menu assigns resources to basic computer communication hardware....
Page 36 - System Security; Setting a Password
30 Chapter 2 System Security The System Security sub-menu allows you to safeguard your computer and data with passwords and other security measures. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Setting a Password ...
Page 37 - Removing a Password
Chapter 2 31 T Setup Password prevents unauthorized entry to the BIOS Utility. Once set, you must key-in this password to gain access to the BIOS Utility. T Power-On Password secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and res...
Page 38 - Changing a Password
32 Chapter 2 password. (Refer to Chapter 5 Jumper and Connector Information for more information on setting the switches.) IMPORTANT: If Setup password is forgot by users, service technician may need to update computer’s BIOS or set up jumper SW3 switch 6 on mainboard to bypass. IMPORTANT:If Power-o...
Page 39 - Load Default Settings; then press Enter. Choose No if otherwise.
Chapter 2 33 Load Default Settings If you want to restore all parameter settings to their default values, select this menu item and press Enter. The following dialog box displays. If you would like to load default settings for all parameters, use the cursor left/right ( →←) keys to select Yes; then ...
Page 40 - Flash Utility; Executing Flash Program
34 Chapter 2 Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options Use the AFlash utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash. ...
Page 41 - System Utility Diskette; Panel ID Utility
Chapter 2 35 System Utility Diskette This utility diskette is for the Acer TravelMate 340 notebook machine. It provides the following functions: 1. Panel ID Utility 2. Thermal & Fan Utility 3. Main Board Data Utility To use this diskette, first boot from this diskette, then a “Microsoft Windows ...
Page 42 - System Diagnostic Diskette; NOTE: A phone line is required for the modem test.
36 Chapter 2 System Diagnostic Diskette IMPORTANT: 1 The diagnostics program here that we used is called PQA (Product Quality Assurance) and is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, either download it from http://csd.acer.com.tw or find it...
Page 43 - Running PQA Diagnostics Program
Chapter 2 37 Running PQA Diagnostics Program Press →← to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from ...
Page 45 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 39 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Flat-bladed screw...
Page 46 - General Information; Before You Begin
40 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 340S...
Page 47 - Disassembly Procedure Flowchart
Chapter 3 41 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 48 - Screw List
42 Chapter 3 Screw List Item Part No. Description A 86.9A322.9R0 Screw M2.0X9 (Black) B 86.9A322.4R0 Screw M2.0X4 C 86.9A353.6R0 Screw M2.5X6 D 86.9A553.5R0 Screw M2.5X5 E 86.9A323.4R0 Screw M2.5X4 (Black) F 86.9A522.6R0 Screw M2.0X6 G 86.9A323.6R0 Screw M2.5X6 (Black) M a in U n it M o d e m H e a ...
Page 49 - Removing the Battery Pack
Chapter 3 43 Removing the Battery Pack 1. Push the battery release button inward. 2. Slide the battery pack out from the main unit. NOTE: To replace the battery pack into the main unit, be sure that the triangular point in the battery pack matches with the point in the lower case. 340SG.book Page 43...
Page 50 - Removing the Hard Disk Drive Module; Disassembling the Hard Disk Drive Module
44 Chapter 3 Removing the Hard Disk Drive Module 1. Remove the screw of the hard disk module. 2. Slide the hard disk module out from its bay. NOTE: 1 After loosening the hard disk drive screw, you must completely remove it so you can then slide out the hard disk drive. It may be a little difficult t...
Page 51 - Removing the External DIMM Module
Chapter 3 45 Removing the External DIMM Module 1. Remove the two screws holding the external DIMM cover. 2. Lift the cover out to remove the DIMM module. 340SG.book Page 45 Thursday, October 28, 1999 10:51 AM
Page 52 - Removing the LCD Module; Removing the Middle Cover
46 Chapter 3 Removing the LCD Module Removing the Middle Cover 1. First remove the two screws from the rear of the unit. 2. Push the release button to release the middle cover gently. 3. Pull the middle cover up. 4. Disconnect the speaker cable from the main board and lift the middle cover away. Rem...
Page 54 - Disconnect the inverter cable from the inverter.
48 Chapter 3 16. Turn the LCD over and disconnect the LCD power connector from the inverter. 17. Disconnect the inverter cable from the inverter. 18. Disconnect the LCD FPC cable from the LCD. 340SG.book Page 48 Thursday, October 28, 1999 10:51 AM
Page 55 - Disassembling the Main Unit; Removing the Keyboard
Chapter 3 49 Disassembling the Main Unit Removing the Keyboard 1. Pull out and upward to expose the keyboard. 2. Disconnect the keyboard cable from the main board. 3. Remove the keyboard from the main board. Removing the DIMM Module 1. Remove the two screws from the DIMM cover. 2. Remove the DIMM co...
Page 56 - Removing the RTC
50 Chapter 3 3. Pull the modem combo board out from its socket. 4. Disconnect the network cable from the modem combo board. Removing the RTC 1. Use a plastic flat bladed screw driver to remove the RTC battery from its socket. NOTE: To replace the RTC battery, press the RTC battery into the socket. R...
Page 57 - Removing the Main Board
Chapter 3 51 3. Disconnect the touch pad cable from the main board. 4. Turn the unit over to remove the 4 screws on the CPU lower holder. 5. Remove the CPU lower holder from the main board. Removing the Main Board 1. Remove the 4 screws on the mother board as shown below. 2. Turn the main board over...
Page 58 - Removing the Touchpad Board
52 Chapter 3 Removing the Touchpad Board 1. Remove the two screws from the touchpad bracket. 2. Remove the touchpad bracket from the upper case. 3. Disconnect the touchpad cable from the touchpad board. 4. Remove the touchpad board from the upper case. 340SG.book Page 52 Thursday, October 28, 1999 1...
Page 59 - Troubleshooting; Chapter 4
Chapter 4 53 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...
Page 60 - System Check Procedures; External Diskette Drive Check
54 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can c...
Page 61 - Check the Power Adapter
Chapter 4 55 The following auxiliary input devices are supported by this computer: T Numeric keypad T External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory Check Memory errors might stop system operations, show error messages on...
Page 62 - Touchpad Check
56 Chapter 4 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.2 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery...
Page 64 - Index of Error Messages; Error Message List
58 Chapter 4 Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Failure Fixed Disk Reconnect hard disk drive connector. “Load Default Settings” in BIOS Setup Utility. Hard disk drive System board Stuck Key see “Keyboard or Auxiliary Input Device Check” on page 54 . Keyb...
Page 66 - Indicator-Related Symptoms; Power-Related Symptoms
60 Chapter 4 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. Rec...
Page 67 - PCMCIA-Related Symptoms; Memory-Related Symptoms; Speaker-Related Symptoms; Power Management-Related Symptoms
Chapter 4 61 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from a...
Page 68 - Peripheral-Related Symptoms; Modem-Related Symptoms
62 Chapter 4 NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 63. System hangs intermittently. See “Thermal and Fan Utility” on page 35. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Relat...
Page 70 - Index of AFlash BIOS Error Message
64 Chapter 4 Index of AFlash BIOS Error Message Index of PQA Diagnostic Error Code, Message Error Message Action in Sequence Hardware Error See “System Diagnostic Diskette” on page 36 VPD Checksum Error Reboot the system and then restest with this diskette. BIOS Update Program Error Turn off the pow...
Page 71 - Top View; SW3 Settings; Jumper and Connector Information; Chapter 5
Chapter 5 65 Top View PCB 99203 CN1 PS/2 Port CN15 HDD Board Connector CN2 AC Adapter Connector JK1 LAN/Modem Connector CN3 Video Port SW1 Power Switch CN4 Serial Port SW2 LCD Cover Switch Connector CN5 Parallel Port SW3 See SW3 Setting CN6 USB Port PH1 Line-out port CN7 FAN Connector PH2 Line-in po...
Page 72 - Bottom View
66 Chapter 5 Bottom View DM2 DIMM Socket 2 340SG.book Page 66 Thursday, October 28, 1999 10:51 AM
Page 73 - Chapter 6
Chapter 6 67 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 340. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note WHEN ORDERING FRU PARTS, that should check the most up-to-da...
Page 83 - Model Number Definitions; Model Number and Configurations; Appendix A
Appendix A 77 This appendix provides the BASIC model number and the configuration to TravelMate 340 decided for Acer’s “global” product offering. Contact your regional offices or the responsible personnel/channel to provide you with further extension model numbers and configurations. T Trade Mark: A...
Page 85 - Test Compatible Components; Appendix B
Appendix B 79 This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 98 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configur...
Page 86 - Windows 95 Environment Test
80 Appendix B Windows 95 Environment Test Item Specifications Processor Intel Pentium III 450Intel Pentium III 500 Hard Disk Drive IBM 6 GBIBM 9 GB Floppy Disk Drive TEAC 3.5” FDD (support 3 mode) CD-ROM Drive TEAC 24X CD-ROM Drive DVD-ROM Drive TEAC 2X DVD-ROM Memory 64 MB SDRAM 96 MB SDRAM 128 MB ...
Page 88 - Windows 98 Environment Test
82 Appendix B Windows 98 Environment Test Item Specifications Processor Intel Pentium III 450Intel Pentium III 500 Hard Disk Drive IBM 6 GBIBM 9 GB Floppy Disk Drive TEAC 3.5” FDD (support 3 mode) CD-ROM Drive TEAC 24X CD-ROM Drive DVD-ROM Drive TEAC 2X DVD-ROM Memory 64 MB SDRAM 96 MB SDRAM 128 MB ...
Page 90 - Windows 2000 Environment Test
84 Appendix B Windows 2000 Environment Test Item Specifications Multi-Function Card Adapter Xircom CreditCard Ethernet 10/100 + Modem 56 CardBus 3Com 10/100 LAN CardBus TDK Cardbus Ethernet 10/100 Base TX Xircom CardBus Ethernet 10/100 Built-in LAN Network Adapters Ethernet/10baseT/100baseT 3Com Eth...
Page 91 - Windows NT 4.0 Environment Test
Appendix B 85 Windows NT 4.0 Environment Test Item Specifications Processor Intel Pentium III 450 MHz Intel Pentium III 500 MHz Hard disk IBM 9.0 GB IBM 6.0 GB CD-ROM TEAC 24X CD ROM Drive DVD-ROM (optional) TEAC 2X DVD-ROM FDD TEAC 3.5” FDD ( supports 3-mde ) Memory 32/ 64/ 128 MB SDRAM Power Panas...
Page 93 - Online Support Information; Appendix C
Appendix C 87 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our we...
Page 95 - Index
Index 89 A AC Adapter 21 AC adapter 6 ACPI 1 ACPI 1.0a 14 Adapters 84 CardBus 84, 85Display 86I/O 84, 86Modem 84, 85Multi-Function Card 85Multi-function card 84Network/LAN 84, 85Power 85 AFLASH Utility 34 ALI M1533 5, 14 ALI M1621 4, 14 Ambit 15 APM 1 APM 1.2 14 Audio 1, 14, 17 Auxiliary Input Devic...
