Page 2 - Revision History
ii Revision History Please refer to the table below for the updates made on this service guide. Date Version Chapter Updates 07-31-2012 First Draft 07-31-2012 V1.00
Page 3 - Copyright
iii Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Disclaimer
iv Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpo...
Page 5 - Conventions
v Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific ...
Page 7 - Table of Contents
vii Table of Contents Features and Specifications ............................................................................... 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Audio . . . . . . . . . . . . . . . . . . . ...
Page 9 - Chapter 1; Features and Specifications
Veriton N2110G Service Guide 1 This chapter lists the features and specifications of the Veriton N2110G ThinClient computer. System Features Audio NOTE The items listed in this section are for reference only. The exact configuration of your TC depends on the model purchased. Refer to the FRU list ch...
Page 11 - System Tour; Front View
Veriton N2110G Service Guide 3 System Tour The pictures and tables in this section illustrate the physical outlook of the computer. Front View No. Component 1 Power button/indicator 2 LAN LED indicator 3 ~ 4 USB 2.0 ports 5 Headphone/line-out jack 6 Microphone/line-in jack
Page 12 - Rear Panel
4 Veriton N2110G Service Guide Rear Panel No. Component 1 USB 3.0 ports 2 LAN connector 3 ~ 4 HDMI ports 5 USB 2.0 ports 6 Headphone/line-out jack 7 DC-in jack 8 Microphone/line-in jack
Page 13 - CMOS Setup Utility; Entering CMOS Setup; System Utilities; Chapter 2
Veriton N2110G Service Guide 5 CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal-oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured andoptimized, there is no need to run this utility. ...
Page 15 - Info
Veriton N2110G Service Guide 7 Info The Info menu displays basic information about the system. Parameter Description Product Name Displays the product name (15 characters). System Manufacturer Displays the system manufacturer. BIOS Version Displays the current system BIOS version. Memory Information...
Page 16 - Advanced
8 Veriton N2110G Service Guide Advanced Parameter Description Option Onboard LAN PXE Boot Enable or Disable Boot Option for Legacy Network Devices. Enabled Disabled Wake up on LAN Turning this feature on will wake the system up when the internal LAN device receives a Magic Packet in Power-Off state....
Page 17 - Boot
Veriton N2110G Service Guide 9 Boot Parameter Description Option Set Boot Priority1st/2nd/3rd/4th/5th Boot Device Specifies the boot order from the available devices. EFI Hard DiskCD/DVDRemovable DeviceNetwork Device
Page 18 - Security
10 Veriton N2110G Service Guide Security Setting an system password 1. Use the up/down arrow keys to select a password parameter (Set Administrator Password or Set User Password) menu then press Enter . A password box will appear. 2. Type a password then press Enter . The password may consist up to ...
Page 19 - Exit
Veriton N2110G Service Guide 11 Exit Parameter Description Save Changes and Reset Reset the system after saving the changes of setup menu. Discard Changes and Reset Reset without saving. Load Optimized Defaults Restore/Load Defaults values for all the setup options.
Page 21 - Chapter 3; System Disassembly
Veriton N2110G Service Guide 13 This chapter contains step-by-step procedures on how to disassemble the ThinClient computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventi...
Page 22 - Disassembly Procedures; Removing the Computer Stand
14 Veriton N2110G Service Guide Disassembly Procedures Removing the Computer Stand 1. Place the computer on its side in a flat surface. 2. Remove the screw securing the computer stand to the chassis. 3. Pull the computer stand away from the chassis.
Page 23 - Removing the Side Panel
Veriton N2110G Service Guide 15 Removing the Side Panel 1. Remove the four screws securing the side panel to the chassis. 2. Gently pry the sides of the panel away from the chassis ( 1 ) then detach the side panel ( 2 ).
Page 24 - Removing the Heatsink Assembly
16 Veriton N2110G Service Guide Removing the Heatsink Assembly WARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your bare hands. 1. Loosen the six screws that secure the heatsink assembly to the mainboard. 2. Lift the heatsink assembly off...
Page 25 - Removing the Speaker Module
Veriton N2110G Service Guide 17 Removing the Speaker Module 1. Disconnect the speaker cable from the mainboard. 2. Remove the two screws securing the speaker module to the chassis. 3. Lift the speaker module from the chassis.
Page 26 - Removing the WLAN Module
18 Veriton N2110G Service Guide Removing the WLAN Module 1. Disconnect the antenna cables from the WLAN card. NOTE: For reference during machine reassembly, note which cable color corresponds to the main (white) and auxiliary (black) connectors. 2. Remove the screw securing the WLAN module to the ma...
Page 28 - Removing the SSD Module
20 Veriton N2110G Service Guide Removing the SSD Module 1. Remove the two screws securing the SSD module to the mainboard. 2. Detach the SSD module from the mainboard. Note: A circuit board >10 cm 2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulatio...
Page 29 - Removing the Mainboard
Veriton N2110G Service Guide 21 Removing the Mainboard 1. Detach the rear IO bracket from the chassis. 2. Remove the four screws that secure the mainboard to the chassis.
Page 31 - Removing the Memory Modules
Veriton N2110G Service Guide 23 Removing the Memory Modules 1. Turn the mainboard over to access the DIMM slots at the bottom of the mainboard. 2. Press outward the holding clips on both sides of the DIMM slot to release the DIMM ( 1 ), then gently pull the DIMM upward to remove it from the chassis ...
Page 32 - Removing the WLAN Antenna
24 Veriton N2110G Service Guide Removing the WLAN Antenna 1. Detach the black antenna cable from the latches that secures it to the chassis. 2. Gently lift the antenna clip with black cable from its socket . 3. Remove the antenna clip with black cable from the chassis.
Page 34 - Reassembly Procedures; Reinstalling the WLAN Antenna
26 Veriton N2110G Service Guide Reassembly Procedures Reinstalling the WLAN Antenna 1. Insert the antenna clip with white cable into the chassis. 2. Place the antenna clip with white cable into its socket .
Page 36 - Reinstalling the Memory Modules
28 Veriton N2110G Service Guide Reinstalling the Memory Modules 1. Insert the memory module into the DIMM slot ( 1 ), then press it down until it latch into place ( 2 ). 2. Repeat Step 1 to install the other memory module. IMPORTANT When installing DIMM modules, populate the DIMM slots according to ...
Page 37 - Reinstalling the Mainboard
Veriton N2110G Service Guide 29 Reinstalling the Mainboard 1. Slide the RTC battery into its socket in the mainboard until it latches into place. 2. Slide the mainboard into the chassis.
Page 39 - Reinstalling the SSD Module
Veriton N2110G Service Guide 31 Reinstalling the SSD Module 1. Insert the SSD module into the mainboard. 2. Secure the SSD module to the mainboard using two screws.
Page 40 - Reinstalling the WLAN Module
32 Veriton N2110G Service Guide Reinstalling the WLAN Module 1. Detach the WLAN module from the mainboard. 2. Secure the WLAN module to the mainboard using one screw. 3. Connect the antenna cables to the WLAN card. NOTE: For reference during machine reassembly, note which cable color corresponds to ...
Page 41 - Reinstalling the Speaker Module
Veriton N2110G Service Guide 33 Reinstalling the Speaker Module 1. Place the speaker module into the chassis. 2. Secure the speaker module to the chassis using two screws. 3. Connect the speaker cable to the mainboard.
Page 42 - Reinstalling the Heatsink Assembly
34 Veriton N2110G Service Guide Reinstalling the Heatsink Assembly WARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your bare hands. 1. Place the heatsink assembly into the mainboard. 2. Tighten the six screws that secure the heatsink asse...
Page 43 - Reinstalling the Side Panel
Veriton N2110G Service Guide 35 Reinstalling the Side Panel 1. Place the side panel into the chassis then press on all sides until it latches into place. 2. Secure the side panel to the chassis using four screws.
Page 45 - Troubleshooting; Hardware Diagnostic Procedure; System Check Procedures; Power System Check; System External Inspection; Chapter 4
Veriton N2110G Service Guide 37 Troubleshooting This chapter lists the POST error indicators and BIOS beep codes, as well as general troubleshooting instructions. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. Verify the symptoms by at...
Page 46 - System Internal Inspection; Checkpoints; Viewing BIOS Checkpoints; UEFI BIOS POST Code Checkpoints
38 Veriton N2110G Service Guide System Internal Inspection 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. Place the computer on a flat, steady surface. 5. Re...
Page 47 - Status Codes; SEC Status Codes
Veriton N2110G Service Guide 39 Status Codes SEC Status Codes PEI Status Codes 0xF9 – 0xFF Recovery errors (PEI) Checkpoint Description 0x1 Power on. Reset type detection (soft/hard). 0x2 AP initialization before microcode loading 0x3 North Bridge initialization before microcode loading 0x4 South Br...
Page 48 - DXE Status Codes
40 Veriton N2110G Service Guide S3 Resume Progress Codes Recovery Progress Codes DXE Status Codes 0x33 CPU post-memory initialization. Cache initialization 0x34 CPU post-memory initialization. Application Processor(s) (AP) initialization 0x35 CPU post-memory initialization. Boot Strap Processor (BSP...
Page 50 - CPU Exception Status Codes
42 Veriton N2110G Service Guide CPU Exception Status Codes 0xA5 SCSI initialization is started 0xA6 SCSI Reset 0xA7 SCSI Detect 0xA8 SCSI Enable 0xA9 Setup Verifying Password 0xAA Reserved for ASL (see ASL Status Codes section below) 0xAB Start of Setup 0xAC Setup Input Wait 0xAD Ready To Boot event...
Page 52 - POST Error Indicators; POST Error Messages
44 Veriton N2110G Service Guide POST Error Indicators When a system error is detected during POST (Power On Self Text), the Setup utility will switch to diagnostic mode and will either: • Displays a POST error message, or • Emits a series of beep codes POST Error Messages POST error messages tell us...
Page 53 - DXE Error Codes
Veriton N2110G Service Guide 45 S3 Resume Error Codes Recovery Error Codes DXE Error Codes Checkpoint Description 0xE8 S3 Resume Failed in PEI 0xE9 S3 Resume PPI not Found 0xEA S3 Resume Boot Script Error 0xEB S3 OS Wake Error 0xEC-0xEF Reserved for future AMI error codes Checkpoint Description 0xF8...
Page 54 - Beep Codes; PEI Beep Codes; Undetermined Problems
46 Veriton N2110G Service Guide Beep Codes When no error message is displayed but the computer stops during POST, listen for beep codes. PEI Beep Codes DXE Beep Codes Undetermined Problems Follow the procedures below to isolate the failing FRU. Do not isolate non-defective FRU. 1. Power off the comp...
Page 55 - Clearing CMOS
Veriton N2110G Service Guide 47 Clearing CMOS You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear the BIOS supervisor password as well...
Page 56 - BIOS Recovery; Creating the BIOS Crisis Recovery Disk
48 Veriton N2110G Service Guide BIOS Recovery When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a corrupted BIOS code, which will cause the system...
Page 57 - Block Diagram; System Architecture; Chapter 5
Veriton N2110G Service Guide 49 This chapter shows the block diagram and board layout of the Veriton N2110G computer. Block Diagram The core subsystems of the Veriton N2110G computer are depicted in the following block diagram: System Architecture Chapter 5
Page 58 - Mainboard Layout
50 Veriton N2110G Service Guide Mainboard Layout (top) This section shows the major mainboard components (top view). No. Label Description No. Label Description 1 J82 Rear USB 3.0 port 12 J75 Front headphone jack 2 J9 LAN connector 13 SKT4 Front USB 2.0 port 3 J64 HDMI port 14 SKT5 Front USB 2.0 por...
Page 60 - Jumper Setting
52 Veriton N2110G Service Guide Jumper Setting This section explains how to set the jumper for correct configuration of the main board.Jumpers with more than one pin are numbered. When setting a jumper, ensure that the jumper caps are placed on the correct pins.The following illustration shows the l...
Page 61 - Chapter 6
Veriton N2110G Service Guide 53 This chapter gives you the FRU (Field Replaceable Unit) listing of the Veriton N2110G ThinClient computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization). IMPORTANT When ordering FRU parts, check t...
Page 62 - Exploded Diagram
54 Veriton N2110G Service Guide Exploded Diagram No. Description Part No. 1 Top cover assembly (Side Panel) 60.3HH02.001 2 Thermal module assembly 60.3HH09.001 3 Screw M3 X 6L 86.00B75.240 4 Mainboard 81.3HH10.013G 5 Rear IO bracket assembly 60.3HH06.001 6 Auxiliary antenna 25.90ADA.001 7 Bottom cov...
Page 67 - Technical Specifications; Appendix A
Veriton N2110G Service Guide 59 This section provides technical specifications for the system. Processor System Board Major Chips Item Specification Type AMD Fusion Processor Number G-T56N Number of Cores Dual Clock Speed (GHz) 1.65 Turbo Speed (GHz) N/A Cache Size (MB) 1 Thermal Design Power (W) ...
Page 71 - USB Device Setting; Index
63 A audio headphone jack 3 , 4 microphone jack, rear 4 B Basic Input/Output System, see BIOS 5 beep codes 46 BIOS 60 checkpoints 38 clear CMOS 47 CMOS RAM 5 configure 5 crisis recovery disk 48 overview 5 recovery 48 vendor 60 Version 60 BIOS menus Advanced 8 Boot Options 11 Exit 11 Integrated Perip...
