Page 2 - WARNING
ii Revision History Refer to the table below for the updates made to this ICONIA Tab W500 service guide. Service guide files and updates are available on the ACER/CSD Website. For more information, go to http://csd.acer.com.tw . Disclaimer The information in this guide is subject to change without n...
Page 3 - General information
iii the /TPH15spool_M program Computer output (text that represents information displayed on a computer screen, such as menus, prompts, responses to input, and error messages) are shown in constant width. Example: [01] The server has been stopped User input (text that represents information en...
Page 5 - CHAPTER; Hardware Specifications
Page 9 - Hardware Specifications and Configurations; Features
Hardware Specifications and Configurations 1-1 Hardware Specifications and Configurations Features 0 The following is a brief summary of the computer’s many features: Operating System 0 Microsoft Genuine Windows ® 7 Home Premium 64-bit Microsoft Genuine Windows ® 7 Home Premium 32-bit Platform...
Page 10 - Audio Subsystem; Dimensions and Weight
1-2 Hardware Specifications and Configurations Audio Subsystem 0 Realtek ALC271X-VB3-GR Communication 0 Webcam 0 1.3M Pixle UVC Camera Wireless and networking 0 WLAN: Supporting IEEE 802.11 b/g/n WPAN: Bluetooth 2.1 EDR LAN: 10/100/1000 Ethernet support (need dock station) Dimensions and...
Page 11 - Special Keys and Controls; Control keys; Optional Items; Productivity
Hardware Specifications and Configurations 1-3 Special Keys and Controls 0 Control keys 0 Volume Key Windows Key/Power status indicator I/O Ports 0 2-in-1 card reader (SD™, MMC) Two USB 2.0 ports HDMI ® 1.4 port with HDCP support Headphone/Microphone jack DC-in jack for AC adapt...
Page 13 - Environment
Hardware Specifications and Configurations 1-5 Environment 0 Temperature: Operating: 5 °C to 35 °C Non-operating: -20 °C to 65 °C Humidity (non-condensing): Operating: 20% to 80% Non-operating: 20% to 80%
Page 14 - Tablet PC Tour; Front View
1-6 Hardware Specifications and Configurations Tablet PC Tour 0 This section provides an overview of the features and functions of the tablet PC . Front View 0 Figure 1-1. Front View Table 1-1. Top View No Item Description 1 Latch Secures the tablet to the docking station / keyboard when closed 2 In...
Page 15 - Back View
Hardware Specifications and Configurations 1-7 Back View 0 Figure 1-2. Back View Top View 0 Figure 1-3. Top View Table 1-2. Back View No Item Description 1 Intergrated camara Web camera for video communication. 2 SIM card slot Accepts a 3G SIM card. 3 Speaker Delivers audio output. Table 1-3. Top Vi...
Page 16 - Bottom View
1-8 Hardware Specifications and Configurations Bottom View 0 Figure 1-4. Bottom View Left View 0 Table 1-4. Bottom View No Icon Item Description 1 USB 2.0 port Connect to USB 2.0 devices (e.g., USBmouse, USB camera). 2 Lock switch Locks the screen orientation.Note: Display orientation may be fixedwh...
Page 17 - Right View
Hardware Specifications and Configurations 1-9 Figure 1-5. Left View Right View 0 Figure 1-6. Right View Table 1-5. Left View No Icon Item Description 1 Headphone jack Connects to audio devices(e.g., speakers, headphones). 2 Battery LED Indicates the computer's battery status.1. Charging: Amber.2. F...
Page 18 - Dock Station/Keyboard Top View; Dock Station/Keyboard Front View
1-10 Hardware Specifications and Configurations Dock Station/Keyboard Top View 0 Figure 1-7. Dock Station/Keyboard top View Dock Station/Keyboard Front View 0 Table 1-7. Dock Station/Keyboard top view No Item Description 1 Dock connector Connects to the tablet. 2 Keyboard A standard keyboard with fu...
Page 19 - Dock Station/Keyboard Left View; Dock Station/Keyboard Right View
Hardware Specifications and Configurations 1-11 Figure 1-8. Dock Station/Keyboard front View Dock Station/Keyboard Left View 0 Figure 1-9. Dock Station/Keyboard left view Dock Station/Keyboard Right View 0 Table 1-8. Dock Station/Keyboard front View No Item Description 1 Latch Secures the tablet to ...
Page 20 - Indicators
1-12 Hardware Specifications and Configurations Figure 1-10. Dock Station/Keyboard right view Indicators 0 The computer has several easy-to-read status indicators. The following indicators are visible even when the computer cover is closed. Using the Keyboard 0 The keyboard contains an embedded nume...
Page 21 - Lock Keys
Hardware Specifications and Configurations 1-13 Figure 1-11. Keyboard Lock Keys Lock Keys 0 The keyboard has three lock keys which the user can toggle on and off. Table 1-12. Lock Keys Lock key Description Caps Lock When on, all alphabetic characters are in uppercase. Num Lock Off by default. When O...
Page 22 - Windows Keys
1-14 Hardware Specifications and Configurations Windows Keys 0 The keyboard has two keys that perform Windows-specific functions.
Page 23 - Hotkeys
Hardware Specifications and Configurations 1-15 Windows Logo key Application key Hotkeys 0 The computer uses hotkeys or key combinations to access most computer controls. To activate hotkeys, press and hold the <Fn> key before pressing the key in the combination. Table 1-13. Windows Keys...
Page 26 - Specification Tables; BLOCK DIAGRAM
1-18 Hardware Specifications and Configurations System Block Diagram Figure 1-13. System Block Diagram Specification Tables 0 Computer specifications Item Metric Imperial Dimensions Length 275mm 10.8 inches Width 190mm 7.5 inches Height(front to rear) 15.95mm 0.6 inches Weight (equipped with battery...
Page 45 - System Utilities
Page 47 - BIOS Setup Utility; Navigating the BIOS Utility; NOTE
System Utilities 2-1 System Utilities BIOS Setup Utility 0 A hardware configuration program built into a computer’s BIOS (Basic Input/Output System). Preconfigured and optimized so users do not need to run this utility. If configuration problems occur, users may need to run Setup. Refer to Chapter 4...
Page 48 - BIOS; Information
2-2 System Utilities BIOS 0 The following is a description of the tabs found on the InsydeH20 Setup Utility screen: NOTE: NOTE : The screens provided are for reference only. Actual values may differ by model. Information 0 This tab shows a summary of computer hardware information. Figure 2-1. BIOS I...
Page 50 - Main
2-4 System Utilities Main 0 This tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Main Parameter Description Format/Option System Time Sets the ...
Page 52 - Boot
2-6 System Utilities Boot 0 This tab allows changes to the order of boot devices used to load the operating system. In this menu users can decide the boot sequence, as long as the device with highest boot priority exists, system BIOS will boot from it, device boot priority is adjusted by pressing “F...
Page 53 - Exit
System Utilities 2-7 Exit 0 The Exit tab allows users to save or discard changes and quit the BIOS Utility. Figure 2-4. BIOS Exit Table 2-4 describes the parameters in Figure 2-11. Table 2-3. Exit Parameters Parameter Description Exit Saving Changes Exit System Setup and save changes to the system. ...
Page 54 - BIOS Flash Utilities
2-8 System Utilities BIOS Flash Utilities 0 BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE : Create a...
Page 55 - DOS Flash Utility
System Utilities 2-9 DOS Flash Utility 0 Perform the following to use the DOS Flash Utility: 1. System shutdown2. Then keep press Quick Button always. 3. Press Power Button. 4. Press F2 during Boot, then enter Setup Menu.
Page 57 - WinFlash Utility
System Utilities 2-11 WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Double click the WinFlash executable.2. Click OK to begin the update. A progress screen is shown (Figure 2-16). Figure 2-6. InsydeFlash
Page 59 - Note
System Utilities 2-13 Note : Before use this tool, please remove original Driver from OS, and need install tool which vender attached. This MAC change only phase in Docking LAN.
Page 60 - DMI Utility
2-14 System Utilities DMI Utility 0 BIOS DMI Tools : (1). Use Pegatron DMI Tools – WDMI.exe (2). Operating steps : Step 1 – Run WDMI.exe, Select Write->Modify DMI Table Step 2 – Change information in DMI Table , confirm and click “OK to Update BIOS”
Page 63 - Machine Maintenance
Page 67 - Machine Disassembly and Replacement; Recommended Equipment; Replacement Requirements
Machine Disassembly and Replacement 3-1 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installati...
Page 68 - Pre-disassembly Instructions
3-2 Machine Disassembly and Replacement Pre-disassembly Instructions 0 Before proceeding with the disassembly procedure, make sure to do the following: 1. Turn off the power to the system and all peripherals.2. Unplug the AC adapter and all power and signal cables from the system. Figure 3-1. AC Ada...
Page 69 - Disassembly Process
Machine Disassembly and Replacement 3-3 Disassembly Process 0 The disassembly process is divided into the following sections: Main unit disassembly Docking module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the ...
Page 70 - Main Unit Disassembly Process
3-4 Machine Disassembly and Replacement Main Unit Disassembly Process 0 Table 3-2. Screw List Step Screw Quantity Part No. Mini Card Disassembly M2*4L (K) 6 86.L080U.002 3G Card Disassembly M2*4L (K) 1 86.L080U.002 SSD Card Disassembly M2*4L (K) 1 86.L080U.002 Thermal Module Disassembly M2*4L (K) 3 ...
Page 71 - Main Unit Disassembly Flowchart
Machine Disassembly and Replacement 3-5 Main Unit Disassembly Flowchart 0 Figure 3-2. Main Unit Disassembly Flowchart
Page 72 - Removing the Pad Cover
3-6 Machine Disassembly and Replacement Removing the Pad Cover 0 1. Turn the computer over.2. Disassembly should start on SD Card Slot and disassemble in this order. Remove the Pad cover away. Figure 3-3. Pad Cover
Page 73 - Removing the Battery Pack
Machine Disassembly and Replacement 3-7 Removing the Battery Pack 0 1. Disconnect the battery cable and remove the battery. Figure 3-4. Battery Pack
Page 74 - Removing the Mini Card
3-8 Machine Disassembly and Replacement Removing the Mini Card 0 1. Disconnect the LVDS cable , Speaker Cable , USB BD Cable , DC-IN Cable on MB. And take the LVDS Cable away Figure 3-5. Mini Card 2. Tear the Paper on WLAN Board and Mylar on Mini Board, Remove 3 screws (M2*4L) . Figure 3-6. Mini Car...
Page 77 - Removing the 3G Module
Machine Disassembly and Replacement 3-11 Removing the 3G Module 0 1. Remove 1 screws (M2*4L) on 3G Card, unplug antennas , take the 3G Card away. Figure 3-10. 3G Module Table 3-4. Screw List Step Screw Quantity Part No. 3G Card Disassembly M2*4L (K) 1 86.L080U.002
Page 78 - Removing SSD Card Module
3-12 Machine Disassembly and Replacement Removing SSD Card Module 0 1. Remove 1 screw (M2*4L) and take the SSD Card away. Figure 3-11. SSD Card Module Table 3-5. Screw List Step Screw Quantity Part No. SSD Card Disassembly M2*4L (K) 1 86.L080U.002
Page 79 - Removing the Thermal Module
Machine Disassembly and Replacement 3-13 Removing the Thermal Module 0 1. Remove 3 screws (M2*4L) , Disconnect the Fan Cable on M/B CONN. And remove the CPU shielding. Figure 3-12. Thermal Module 2. Loosen the 3captive screws. then take the thermal module away. Figure 3-13. Thermal Module Table 3-6....
Page 80 - Removing the Camera Module
3-14 Machine Disassembly and Replacement Removing the Camera Module (on Pad Cover side) 0 1. Disconnect the CCD Cable , take the Camera and CCD cable way. Figure 3-14. Camera Module
Page 81 - Removing the Motherboard Module
Machine Disassembly and Replacement 3-15 Removing the Motherboard Module 0 1. Disconnect the CCD Cable , Mic Cable , GPS BD Cable , Touch BD FFC CONN . Figure 3-15. Motherboard Module 2. Remove 7 screws (M2*4L) on motherboard, and then take the motherboard away. Figure 3-16. Motherboard Module Table...
Page 82 - Removing the LCD Bracket Module
3-16 Machine Disassembly and Replacement Removing the LCD Bracket Module 0 1. Remove 7 screws (M2*3L) on LCD panel bracket. And take the LCD panel bracket away from LCD bezel. Figure 3-17. LCD Bracket Module Step Screw Quantity Part No. LCD Panel Bracket Disassembly M2*3L (K) 7 86.L080U.001
Page 83 - Removing the Camera Module (on pad bezel side)
Machine Disassembly and Replacement 3-17 Removing the Camera Module (on pad bezel side) 0 1. Remove 1 screw (M2*4L) , disconnect the CCD Cable and then take the camera away. Figure 3-18. Camera Module Table 3-8. Screw List Step Screw Quantity Part No. Camera (Bezel) Disassembly M2*4L (K) 1 86.L080U....
Page 84 - Docking Module Disassembly Process; Docking Module Disassembly Flowchart
3-18 Machine Disassembly and Replacement Docking Module Disassembly Process 0 Docking Module Disassembly Flowchart 0 Figure 3-19. Main Unit DIsassembly Flowchart Table 3-9. Screws Step Screw Quantity Part No. K/B Bracket Disassembly M2*4L (K) 2 86.L080U.002 M1.4*3L (K) 9 86.L080U.003 M2*3L (K) 2 86....
Page 85 - Removing the Top case
Machine Disassembly and Replacement 3-19 Removing the Top case 0 1. Open holder cover and remove 4 screws (M2*4L) , unlock upside hooks first, unlock the right side and left side hooks, then unlock downside hooks. Take the top case away. Figure 3-20. Screws on Lower Cover Table 3-10. Screw List Step...
Page 86 - Removing the USB Cable
3-20 Machine Disassembly and Replacement Removing the USB Cable 0 1. Disconnect the USB Cable CONN and take the USB Cable away. Figure 3-21. USB Cable
Page 87 - Removing the LAN Board
Machine Disassembly and Replacement 3-21 Removing the LAN Board 0 1. Disconnect the K/B LED Board Cable , button Board Cable , Disconnect the Connector Cable and remove 1 screw (M2*4L) . Figure 3-22. LAN Board 2. Tear up the tape, disconnect the K/B FFC and take the LAN Board away. Figure 3-23. LAN ...
Page 88 - Removing the USB Board
3-22 Machine Disassembly and Replacement Removing the USB Board 0 1. Disconnect the Connector Cable and remove 2 screws (M2*4L) . Then take the USB Board away. Figure 3-24. USB Board Table 3-12. Screw List Step Screw Quantity Part No. USB Board Disassembly M2*4L (K) 2 86.L080U.002
Page 89 - Removing the K/B Bracket
Machine Disassembly and Replacement 3-23 Removing the K/B Bracket 0 1. Remove 2 screws (M2*3L) fixed button BD , Remove 9 screws (M1.4*3L) on K/B 2. Bracket.Remove 2 screws (M2*4L) on upside of K/B Bracket and remove K/B Bracket. Figure 3-25. K/B Bracket Table 3-13. Screw List Step Screw Quantity Pa...
Page 90 - Removing Button Board & Keyboard
3-24 Machine Disassembly and Replacement Removing Button Board & Keyboard 0 1. Refer to Removing the Top case . 2. Locate the front speaker cable on the mainboard. Figure 3-26. Button Board & Keyboard
Page 91 - Removing the Connector Board
Machine Disassembly and Replacement 3-25 Removing the Connector Board 0 1. Take the Connector Board Cover away and remove 3 screws (M2*3L) and Connector Board Bracket. Then you can find Connector Board. Figure 3-27. Connector Board Table 3-14. Screw List Step Screw Quantity Part No. Connector BD Dis...
Page 92 - Main Unit Reassembly Procedure; Replacing the Camera Module(on Pad Bezel side)
3-26 Machine Disassembly and Replacement Main Unit Reassembly Procedure 0 Replacing the Camera Module(on Pad Bezel side) 0 1. Stick the CCD Cable into the CCD CONN. Assemble the Camera into the Touch panel Bezel case Assy. Screw 1 screw (M2*4L) to fix the Camera. Figure 3-28. Camera Module Table 3-1...
Page 93 - Replacing the LCD Bracket Module
Machine Disassembly and Replacement 3-27 Replacing the LCD Bracket Module 0 1. Install the panel bracket and secure 7 screws (M2*3L) on two LCD bracket. Figure 3-29. LCD Bracket Module 2. Cable and antenna should press in the line channel. Figure 3-30. LCD Bracket Module Table 3-16. Screw List Step ...
Page 94 - Replacing the Mother Board Module
3-28 Machine Disassembly and Replacement Replacing the Mother Board Module 0 1. Assemble MB into Pad Bezel in 30 angle on target to CONN of the Bezel, and make sure screw holes must be targeted to BOSS. And secure 7 screws (M2*4L) on the Motherboard. Figure 3-31. Mother Board Module 2. Connect the C...
Page 95 - Replacing the Camera Module (on Pad Cover side)
Machine Disassembly and Replacement 3-29 Replacing the Camera Module (on Pad Cover side) 0 1. Stick the CCD Cable into the CCD CONN. Assemble the Camera into the Touch panel Bezel case Assy. Figure 3-33. Camera Module
Page 96 - Replacing the Thermal Module
3-30 Machine Disassembly and Replacement Replacing the Thermal Module 0 1. Assemble Fan Module into Bezel Assy. And secure 3 captive screws to fix it. Figure 3-34. Thermal Module 2. Assemble the CPU shielding. Secure 3 screws (M2*4L) , connect the Fan Cable on M/B CONN. Figure 3-35. Thermal Module T...
Page 97 - Replacing SSD Card Module
Machine Disassembly and Replacement 3-31 Replacing SSD Card Module 0 1. Assemble SSD Card into the socket of M/B in 30 to 45 angle, Make sure it was assembled in correct position. Screw 1 screw (M2*4L) to fix SSD Card into MB in sequence. Figure 3-36. SSD Card Module Table 3-19. Screw List Step Scre...
Page 98 - Replacing 3G Module
3-32 Machine Disassembly and Replacement Replacing 3G Module 0 1. Assemble 3G Card into the socket, plug antennas, screw 1 screw (M2*4L) to fix SSD Card. Figure 3-37. 3G Module Table 3-20. Screw List Step Screw Quantity Part No. 3G Card Disassembly M2*4L (K) 1 86.L080U.002
Page 99 - Replacing Mini Card Module
Machine Disassembly and Replacement 3-33 Replacing Mini Card Module 0 1. Assemble USB Card into Bezel Assy. And secure 3 screws (M2*4L) to fix it. Figure 3-38. Mini Card Module 2. Plug WLAN antennas. Connect WLAN to LAN Board. Figure 3-39. Mini Card Module
Page 102 - Replacing the Battery Module
3-36 Machine Disassembly and Replacement Replacing the Battery Module 0 1. Insert the battery Cable CONN into the MB CONN. Assemble the battery into the bottom case as the picture show. Figure 3-43. Battery Module
Page 103 - Replacing the Pad Cover Module
Machine Disassembly and Replacement 3-37 Replacing the Pad Cover Module 0 1. Take the Pad cover, Lock the hooks in the order. Figure 3-44. Pad Cover Module
Page 104 - Docking Module Reassembly Process; Replacing the Connector Board
3-38 Machine Disassembly and Replacement Docking Module Reassembly Process 0 Replacing the Connector Board 0 1. Put the CONNECTOR BD Cable and Ground Cable on the Top case.. Figure 3-45. Connector Board 2. Connect the cables to CONNECTOR BD CONN. Assemble the Connector Board Bracket, and secure 3 sc...
Page 106 - Replacing Button Board & Keyboard
3-40 Machine Disassembly and Replacement Replacing Button Board & Keyboard 0 1. Assemble the Keyboard and Button Board. Figure 3-47. Button Board & Keyboard
Page 107 - Replacing the K/B Bracket
Machine Disassembly and Replacement 3-41 Replacing the K/B Bracket 0 1. Assemble the K/B Bracket, make sure pull the K/B FFC through the K/B Bracket. And secure 2 screws (M2*4L) on upside of K/B Bracket to fix it. Figure 3-48. K/B Bracket 2. Secure 2 screws (M2*3L) fixed button BD, secure 9 screws (...
Page 108 - Replacing the USB Board
3-42 Machine Disassembly and Replacement Replacing the USB Board 0 1. Assemble the USB Board, connect the Connector Cable and secure 2 screws (M2*4L). Figure 3-50. USB Board Table 3-24. Screw List Step Screw Quantity Part No. USB Board Disassembly M2*4L (K) 2 86.L080U.002
Page 109 - Replacing the LAN Board
Machine Disassembly and Replacement 3-43 Replacing the LAN Board 0 1. Connect the K/B FFC to LAN Board, Assemble the LAN Board. Connect the K/B LED Board Cable, button Board Cable, connect the Connector Cable and secure 1 screw (M2*4L). Figure 3-51. LAN Board Table 3-25. Screw List Step Screw Quanti...
Page 110 - Replacing the USB Cable
3-44 Machine Disassembly and Replacement Replacing the USB Cable 0 1. Assemble USB Cable and connect to the USB Board and LAN Board. Figure 3-52. USB Cable
Page 111 - Replacing the Top Case Module
Machine Disassembly and Replacement 3-45 Replacing the Top Case Module 0 1. Assemble the Top case, lock the hooks in the order. Figure 3-53. Top Case Module 2. Open holder cover and secure 4 screws (M2*4L) . Figure 3-54. Top Case Module Table 3-26. Screw List Step Screw Quantity Part No. Top Case Di...
Page 113 - Troubleshooting
Page 115 - Introduction
Troubleshooting 4-1 Troubleshooting Introduction 0 This chapter contains information about troubleshooting common problems associated with the ICONIA Tab W500. General Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed t...
Page 116 - Power On Issues; Computer Shuts Down Intermittently
4-2 Troubleshooting Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Ma...
Page 117 - No Display Issues; No POST or Video
Troubleshooting 4-3 No Display Issues 0 If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following, one at a time. 1. Make sure that internal displ...
Page 118 - Abnormal Video
4-4 Troubleshooting 5. If the POST or video appears on the external display only, refer to LCD Failure . 6. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 7. Start the computer. If the computer boots correctly, add ...
Page 119 - LCD Failure
Troubleshooting 4-5 LCD Failure 0 If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-3. LCD Failure S T A R T N G N G S w ap M B R eassem ble R e-plug LC D cable S w ap LC D P anel C heck LC D m odule C heck M B LC D C onnector
Page 120 - Touch Panel Failure
4-6 Troubleshooting Touch Panel Failure 0 If the Touch Panel fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Touch Panel Failure S T A R T N G N G S w a p M B R e a s s e m b le T P F F C to M B S w a p R e a s s e m b le T P P a n e l o r T P F F C C h e...
Page 121 - Internal Speaker Failure; Sound Problems
Troubleshooting 4-7 Internal Speaker Failure 0 If the Internal Speaker fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start Control Pan...
Page 123 - Microphone Failure; Online Support Information
Troubleshooting 4-9 Microphone Failure 0 If internal or external Microphones fail, perform the following, one at a time. Figure 4-6. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right click...
Page 124 - USB Failure
4-10 Troubleshooting USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-7. USB Failure Start No Check USB board to MB cable Re-assemble USB board cable to MB No Check USB board? Swap USB board and USB cable Replace M/B
Page 125 - WLAN Failure
Troubleshooting 4-11 WLAN Failure 0 If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8. WLAN Failure S tart N o W L A N d e vic e tu rn o n? T u rn on W L A N d ev ice from A c er R ing D e vice C o ntrol N o C h e ck W L A N d ev ice O K ? R e -i...
Page 126 - Bluetooth Failure
4-12 Troubleshooting Bluetooth Failure 0 If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9. Bluetooth Failure Start No BT device turn on? Turn on BT device from Acer Ring Device Control No Check Bluetooth device OK? Re-install Bluetooth driv...
Page 127 - G Failure
Troubleshooting 4-13 3G Failure (Only for 3G Function SKU) 0 If the 3G fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10. 3G Failure Start No Check the SIM CARD is insert Insert SIM card Check 3G module OK Reinstall 3G module driver or swap 3G module Replac...
Page 128 - Card Reader Failure
4-14 Troubleshooting Card Reader Failure 0 If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-11. Card Reader Failure Start Replace M/B No Check Card Reader device OK? Re-install Card Reader driver
Page 129 - Thermal Unit Failure
Troubleshooting 4-15 Thermal Unit Failure 0 If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-12. Thermal Unit Failure Start Fan power wire well connected? Fan OK? Heatsink well seated? BIOS OK? Replace M/B Check Connect No Replace thermal ...
Page 130 - LAN Unit Failure
4-16 Troubleshooting LAN Unit Failure 0 If the LAN Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-13. LAN unit Failure Start Check Docking Board to MB cable well connected? Reinstall LAN driver Reassemble Docking board cable to MB Check LAN driver No R...
Page 131 - Keyboard Failure
Troubleshooting 4-17 Keyboard Failure 0 If the LAN Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-14. Keyboard Failure START NG NG Swap Docking Board Connect it Well Replace keyboard Keyboard OK? Keyboard FFC well connected?
Page 133 - Post Codes; POST Code Range
Troubleshooting 4-19 Post Codes 0 The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. POST Code Range 0 Table 4-2. POST Code Range Phase POST Code ...
Page 141 - Jumper and Connector Locations
Page 147 - Clearing Password Check and BIOS Recovery; Clearing Password Check
Jumper and Connector Locations 5-5 Clearing Password Check and BIOS Recovery 0 This section provides procedures for: Clearing Passwords BIOS Recovery. This Machine has one Hardware Open Gap on the main board for clearing password check and one Hotkey for enabling BIOS Recovery. Clearing Password Che...
Page 149 - Clear CMOS Jumper
Jumper and Connector Locations 5-7 1. Locate the RTCRST# jumper.2. Use an electric conductivity tool to short the two points of the RTCRST# jumper.3. Plug in AC, keeping the RTCRST# jumper shorted. 4. Press Power Button until BIOS POST is finished, then remove the conductivity tool from the RTCRST# ...
Page 150 - BIOS Crisis Recovery; BIOS Recovery Boot Block; is connected. Please refer to the following picture.
5-8 Jumper and Connector Locations BIOS Crisis Recovery 0 BIOS Recovery Boot Block 0 BIOS Recovery Boot Block is a special block of BIOS, used to boot the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware once the previous BIOS flashing process faile...
Page 151 - BIOS Crisis Recovery from USB flash
Jumper and Connector Locations 5-9 BIOS Crisis Recovery from USB flash 0 NOTE: NOTE : This feature provides an opportunity for system that cannot boot up. With a USB flash, the system can be perform crisis recovery. To perform crisis recovery, do the following: 1. Prepare a USB flash with BIOS file ...
Page 153 - FRU List
Page 156 - ICONIA Tab WT500 Exploded Diagrams; Main Assembly
6-2 FRU (Field Replaceable Unit) List ICONIA Tab WT500 Exploded Diagrams 0 Main Assembly 0 Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Item Description Part Number Item Description Part Number 1 PAD COVER ASSY 60.L080U.001 5 MAINBOARD ICONIA_TAB_W1 LF W/AMDC5...
Page 158 - Docking Module Assembly Exploded Diagram
6-4 FRU (Field Replaceable Unit) List Docking Module Assembly Exploded Diagram 0 Table 6-2. Docking Module Assembly Exploded Diagram Item Description Part Number Item Description Part Number 1 DOCKING HOLD COVER ASSY 42.L080U.002 6 LAN BOARD IN DOCKING 55.L080U.005 2 DOCKING GUIDE PIN BRKT 33.L080U....
Page 171 - Model Definition and Configuration
Page 513 - Test Compatible Components
Page 516 - Microsoft
8-2 Test Compatible Components Microsoft ® Windows ® 7 Environment Test 0 ICONIA Tab W500 0 Table 8-1. ICONIA Tab W500 Vendor Type Description Acer Part No. CMOS 0420-00800PB Suyin 1.3M HD SY_6A1(TSV)_SP AM.21400.091 0420-008U0PB Liteon 1.3M LT_6A1(CSP)_SP AM.21400.092 0420-008X0PB Chicony 1.3M CH_6...