Page 2 - of 2; Acer Confidential
ASM 7.0 FAQ (Frequently Asked Questions) 2 of 2 Acer Confidential Altos Servers 1. Which Altos servers can ASM 7.0 support? ANSWER: Please refer to ASM 7.0 THOL (Tested Hardware & Operating System List) for more detail. ARMC (Acer Remote Management Card) 1. Is ASM 7.0 integrated with ARMC or ARM...
Page 3 - of 3; URL
ASM 7.0 FAQ (Frequently Asked Questions) 3 of 3 Acer Confidential System Inventory YES YES Performance Monitor YES YES Terminal Service YES NO Alert action for events YES YES Separated Event Viewer for PET YES NO Power Control by IPMI YES YES Power Control by ASF YES YES Grouping feature YES YES 2 I...
Page 4 - of 4; How do I enable the watchdog timer if the server features BMC?
ASM 7.0 FAQ (Frequently Asked Questions) 4 of 4 Acer Confidential 5. As ASM 6.0 build 600 (or later) can support Web GUI, can I launch ASM 6.0 Web Console from the ASM 7.0 Administrator Console? ANSWER: ASM 7.0 build 300 (or later) provides a user interface to launch ASM 6.0 Web Console. User has to...
Page 5 - of 5; Can ASR recover the data or files on the server?; Chassis
ASM 7.0 FAQ (Frequently Asked Questions) 5 of 5 Acer Confidential ANSWER: 3. Can ASR recover the data or files on the server? ANSWER: No, ASR just simply restarts the server. It cannot protect the data or files on the server. Chassis 1. How can I get Chassis status for Altos G5350? It is always “Thi...
Page 6 - of 6; When could I find the release notes of ASM 7.0?; Email Alerts; ANSWER: There is no specific setting required. Just make sure that,
ASM 7.0 FAQ (Frequently Asked Questions) 6 of 6 Acer Confidential ANSWER: At current stage, there is no way to tell BMC (Baseboard Management Controller) if the system has the Service ID or not. (Not defined in IPMI specifcation). So, this System identify LED information will be always available whe...
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ASM 7.0 FAQ (Frequently Asked Questions) 7 of 7 Acer Confidential b. In critical tab of the certain sensor, for example, fans, please check "Send e-mail" option.
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ASM 7.0 FAQ (Frequently Asked Questions) 8 of 8 Acer Confidential 3. A customer can't configure the ASM 7 build 400T with the email alert in case a power supply fails or the raid status changes to degraded. ANSWER: In warning tab of the Storage Device, please check "Send e-mail" option. Howe...
Page 9 - of 9; How many destinations may we set for trap in managed Altos servers?; Grouping Feature; Is there any guideline of ASM 7.0 installation in Windows?
ASM 7.0 FAQ (Frequently Asked Questions) 9 of 9 Acer Confidential Event Log and Trap 1. How many destinations may we set for trap in managed Altos servers? ANSWER: There is no dedicated GUI for users to input trap destination in ASM 7.0. For Windows, users can input trap destination into SNMP Servic...
Page 10 - 0 of 10; Login as root
ASM 7.0 FAQ (Frequently Asked Questions) 10 of 10 Acer Confidential for Windows 2000 users, the latest patch and service pack for OS and IE must be installed in advanced. Some tips of ASM 7.0 Agent installation are as following: a. Insert ASM 7.0 CD b. Select “Local install” c. Select “Server Instal...
Page 11 - 1 of 11; Install lmsensor file
ASM 7.0 FAQ (Frequently Asked Questions) 11 of 11 Acer Confidential c. Copy lmsensor file, it’s the sensors related files for non-IPMI based system in Linux # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmsensors.tar.gz /usr/src d. Install lmsensor file # cd /usr/src # tar –zxvf lmsensors.ta...
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ASM 7.0 FAQ (Frequently Asked Questions) 12 of 12 Acer Confidential # ./withism.sh When finished, sensors-detect will configure the lm85 sensors to /etc/lm85.conf and /etc/rc* . You could execute “sensors” in a terminal window of Linux to check if lmsensor package has been installed properly. If the...
Page 13 - 3 of 13; Install ASM 7.0 Administrator Console
ASM 7.0 FAQ (Frequently Asked Questions) 13 of 13 Acer Confidential # mysql g. Enter “grant all privileges on *.* to ‘ismdev’@’localhost’ identified by ‘ismdev’ with grant option;” mysql> grant all privileges on *.* to ‘ismdev’@’localhost’ identified by ‘ismdev’ with grant option; Query OK, 0rows...
Page 14 - 4 of 14; during installation.
ASM 7.0 FAQ (Frequently Asked Questions) 14 of 14 Acer Confidential during installation. 9. When Red Hat Enterprise Linux 3.0 Update 2 is fully installed, is there any package should be removed for ASM 7.0 installation? ANSWER: No, there is no package needs to be removed for installing ASM 7.0. 10. ...
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ASM 7.0 FAQ (Frequently Asked Questions) 15 of 15 Acer Confidential 11. Can I install ASM 7.0 on multiple Altos G5350 systems at a time? ANSWER: No, the ASM 7.0 build 200L for Altos G5350 does not support “multiple system install” function. NOTE: ASM 7.0 build 100 and ASM 7.0 build 200T support “mul...
Page 16 - 6 of 16; In Health function, what’s the meaning for “Unknown” status?; Memory; Can ASM 7.0 provide memory information of mirror/sparing memory?
ASM 7.0 FAQ (Frequently Asked Questions) 16 of 16 Acer Confidential a. Discover managed servers in the network through ASM 7.0 Administrator Console by clicking "Other computers" and then click "Discovery" button on the tool bar b. When servers are found and appear in “Other computer...
Page 17 - 7 of 17; Yes; Performance
ASM 7.0 FAQ (Frequently Asked Questions) 17 of 17 Acer Confidential (i.e. Altos G310 Mk2, G320, G530, G5350 and R510 Mk2) do not feature IPMI 2.0 technology. 2. For servers with memory mirror/sparing configured, can ASM 7.0 detect memory status and log the event once memory mirror/sparing is taking ...
Page 18 - 8 of 18; Yes Yes Yes
ASM 7.0 FAQ (Frequently Asked Questions) 18 of 18 Acer Confidential ANSWER: Yes, but this power control feature is only fully supported when the managed servers have BMC. Please refer to below table for detail. Power On Power Off Reboot BMC Yes Yes Yes WOL Yes 1 No No ASM 7.0 Agent No Yes 2 Yes 2 NO...
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ASM 7.0 FAQ (Frequently Asked Questions) 19 of 19 Acer Confidential Power Supply Management 1. When looking under the system menu in ASM and selecting Power Supply Management, there is not details and "This information is unavailable" I have found this fault on Altos G530, running P04 BIOS a...
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ASM 7.0 FAQ (Frequently Asked Questions) 20 of 20 Acer Confidential ANSWER: To manage the power supply, first, we need the power supply to provide the interface, so it can be managed. But the power supply of Altos G320, G520, G530, G5350 does not have this interface. Secondly, the main-board must fe...
Page 21 - 1 of 21; LSI Logic
ASM 7.0 FAQ (Frequently Asked Questions) 21 of 21 Acer Confidential LSI Logic G530 onboard SATA RAID 2 NOTE 1: No utility (such as Power Console Plus) need to be installed on the console system or managed server. NOTE 2: Please install onboard SATA RAID utility (i.e. MegaIDESpy) on the managed serve...
Page 22 - 2 of 22; How can I execute the function of “Remote Windows Console”?
ASM 7.0 FAQ (Frequently Asked Questions) 22 of 22 Acer Confidential Remote Windows Console 1. Can ASM 7.0 support remote console redirection, such as Remote Linux Console or Remote Windows Console in ASM 6.0? ANSWER: ASM 7.0 does not support Remote Linux Console. ASM 7.0 build 400 (or later) can sup...
Page 23 - 3 of 23; the remote managed server.; Reports
ASM 7.0 FAQ (Frequently Asked Questions) 23 of 23 Acer Confidential the remote managed server. 4. How do I manually install Remote Windows Console Agent from the ASM 7.0? ANSWER: You can find the program in the folder of Management CD Remote Windows Console agent ASM 7.0 build 400T (or later) \ism\S...
Page 24 - 4 of 24; In Administrator Console, there are two icons named; System; How does it present CPU number in ASM 7.0 Console?
ASM 7.0 FAQ (Frequently Asked Questions) 24 of 24 Acer Confidential ANSWER: “System report” function is only for LANDesk Asset Manager. If users open system report through ASM 7.0 Console, it is just raw XML data displayed there. Sensor Information 1. Can I change the time interval of monitoring sys...
Page 25 - 5 of 25; Can ASM 7.0 provide BIOS version information of managed server?; Troubleshooting; Network cable is plugged into system properly
ASM 7.0 FAQ (Frequently Asked Questions) 25 of 25 Acer Confidential ANSWER: These functions such as “Modem”, Power Supply Management” and “Intel RAID Controller” will be always provided, no matter servers support the features or not. When users click these linkages, it will display “This information...
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ASM 7.0 FAQ (Frequently Asked Questions) 26 of 26 Acer Confidential 2. I successfully install ASM 7.0 agent on Red Hat Enterprise Linux 3.0 Update 2. But my ASM 7.0 Administrator Console cannot discovery the system. ANSWER: Please disable the firewall or add the needed ports in Red Hat Enterprise Li...
Page 27 - 7 of 27; another is bundled with ASM 7.0 build 200
ASM 7.0 FAQ (Frequently Asked Questions) 27 of 27 Acer Confidential During installation of ASM 7.0, BMC driver will not be loaded if the system does not have BMC. 6. When I install ASM 7 (from the Management CD of EasyBUILD 7.0 build 210) on Altos G530, it shows: Cannot proceed to setup process. ASM...
Page 28 - 8 of 28; You can download the package from
ASM 7.0 FAQ (Frequently Asked Questions) 28 of 28 Acer Confidential ANSWER: Please make sure the Remote Windows Console Agent is installed and started. 8. In ASM 7.0 build 400, I installed the Remote Windows Console agent on managed server. But after I typed in valid user name and password for Remot...
Page 29 - 9 of 29; Insert ASM 7.0 CDROM
ASM 7.0 FAQ (Frequently Asked Questions) 29 of 29 Acer Confidential is required. Please follow the procedure to perform a post-installation for hardware sensors reading in Linux. a. Insert ASM 7.0 CDROM b. Login as root c. Copy lmsensor file # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmse...
Page 30 - 0 of 30; Please follow the procedures below to install the patch.
ASM 7.0 FAQ (Frequently Asked Questions) 30 of 30 Acer Confidential This SMBus driver cannot be re-installed after the installation of ASM 7 Agent of Windows. Please refer to erratum #45 of ASM 7.0 Technical Update for more detail. The workaround is to install the ASM 7.0 patch for SMBus driver. Thi...
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ASM 7.0 FAQ (Frequently Asked Questions) 31 of 31 Acer Confidential b. Install patch for SMBus driver. c. Install ASM 7.0 Agent. Uninstallation 1. How do I uninstall ASM 7.0 build 100 in Linux? ANSWER: Please follow the instructions to uninstall ASM 7.0 build 100 in Linux below. a. Insert ASM 7.0 CD...
Page 32 - 2 of 32; How do I uninstall ASM 7.0 build 200
ASM 7.0 FAQ (Frequently Asked Questions) 32 of 32 Acer Confidential # mount /mnt/cdrom # cd /mnt/cdrom/ism/Software # ./uninstall 4. How do I uninstall ASM 7.0 build 200 L (or later) in Linux? ANSWER: Please follow the instructions to uninstall ASM 7.0 build 200 L (or later) in Linux below. a. Inser...
