Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on TravelMate 6293 Series service guide. Date Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Table of Contents; System Specifications; System Utilities
VII Table of Contents System Specifications 1 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Board ...
Page 8 - Troubleshooting 67
VIII Table of Contents Reader Dummy Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52Removing the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52Removing the Wirless Card . . . . . . . . . . . . . . . . ...
Page 9 - Features; Chapter 1
Chapter 1 1 Features Below is a brief summary of the computer’s many feature: Operating System Genuine Windows Vista ® Business* Genuine Windows Vista ® Home Premium* Genuine Windows Vista ® Home Basic* Platform Intel ® Centrino ® 2 processor technology, featuring: z Intel ® Core™ 2 Duo mobi...
Page 11 - Environment
Chapter 1 3 Ethernet (RJ-45) port Modem (RJ-11) port DC-in jack for AC adapter Environment Temperature: z Operating: 5 °C to 35 °C z Non-operating: -20 °C to 65 °C Humidity (non-condensing): z Operating: 20% to 80% z Non-operating: 20% to 80% NOTE: "*" only for certain models.
Page 12 - System Block Diagram
Page 13 - Board Layort; Top View
Chapter 1 5 Board Layort Top View TM6293 M/B layout and connector location TOP view No. Name Description 1 CN1 Power Board FFC CNTR 2 CN2 LCM Cable CNTR 3 CN5 SIM card/Board FFC CNTR(For 3G SKU only) 4 CN3 Modem card FFC CNTR 5 CN7 KeyBoard CNTR 6 CN6 Hot Key Board CNTR 7 CN4 BT cable CNTR 8 CN9 Tou...
Page 15 - Your Acer Notebook tour; Front View
Chapter 1 7 Your Acer Notebook tour After knowing your computer features, let us show you around your new TravelMate computer. Front View
Page 20 - Touchpad; Touchpad Basics (with fingerprint reader)
12 Chapter 1 Touchpad Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader. Move your finger across the touchpad (1) to move the cursor. Press the left (2) and right (4) buttonslocated beneath the touchpad to p...
Page 21 - Using the Keyboard; Lock Keys and embedded numeric keypad
Chapter 1 13 Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. The embedded numeric keypad functions li...
Page 22 - Windows Keys
14 Chapter 1 Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functi...
Page 23 - Hot Keys; The Euro symbol
Chapter 1 15 Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hotkeys, press and hold the < Fn> key before pressing the other key in the hotkey combination. Special Key (on...
Page 24 - Hardware Specification and Configurations
16 Chapter 1 Hardware Specification and Configurations Processor Second Level Cache System Memory Lan Interface Item Specification CPU type Intel CPU Penryn Core logic IntelGM45 + ICH9M CPU package uFCPGA, Socket P CPU core voltage 0.35~1.325V Item Specification Cache controller Intel CPU Penryn Cac...
Page 31 - BIOS Setup Utility; Information; Esc; Chapter 2
Chapter 2 23 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problem...
Page 32 - Navigating the BIOS Utility
24 Chapter 2 Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the left and right arrow keys. To choose an item, use the up and down arrow keys. To change the value of a parameter, pre...
Page 34 - Main
26 Chapter 2 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. Phoenix TrustedCore S...
Page 36 - Advanced
28 Chapter 2 Advanced The Advanced screen allows the user to set the serial, infrared and parallel ports. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option Serial port Displays the setti...
Page 40 - Changing a Password
32 Chapter 2 Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e . 3. Type a password in the Enter New Password field. Retype the...
Page 41 - Boot
Chapter 2 33 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Phoenix TrustedCore Setup Utility Information Main Advanced Security Boo...
Page 43 - BIOS Flash Utility
Chapter 2 35 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis...
Page 44 - HDD unlock Utility; Remove HDD Password
36 Chapter 2 HDD unlock Utility This section provide you with removing HDD password method. Remove HDD Password If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run u...
Page 45 - BIOS Flash SOP under DOS Mode; BIOS update SOP
Chapter 2 37 BIOS Flash SOP under DOS Mode 1. USB Floppy into DOS Mode. 2. Dos mode run: phlash16 xxx.rom 3. Restart System. BIOS update SOP 1. Go to SWinFlashn\Applicaion\Properties\Compatibility. 2. Select\Compatibility\Privilege Level\Run this program as an administrator.
Page 48 - Crisis disk creation
40 Chapter 2 Crisis disk creation 1. UnZIP the CRISDISK file. 2. Download a new BIOS, rename the BIOS to “BIOS.WPH”. 3. Open the CRISDISK file, run the “WINCRIS”. 4. Press “Start”.
Page 52 - Crisis disk executing
44 Chapter 2 Crisis disk executing 1. Press Esc + Fn + Power all together at once, system will power on (for 1 second) then release all key pads . 2. When system power off, press Fn+ Esc and wait for system to power on again (about 4 seconds) . 3. Crisis disk executing, FDD should be reading for abo...
Page 53 - Trouble shooting
Chapter 2 45 Trouble shooting 1. If Crisis disk is not working, please check the status of bios.wph file . 2. To fix incorrect bios.wph file format, please uncheck "hide extensions for known file types" .
Page 55 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 47 This chapter contains step-by-step procedures on how to disassemble the notebook computer TravelMate 6293 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge F...
Page 56 - General Information; Before You Begin
48 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. Disp...
Page 57 - Disassembly Procedure Flowchart; Main unit disassembly flow chart
Chapter 3 49 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 58 - LCM module disassembly flow chart
Page 59 - Removing the Battery Pack
Chapter 3 51 Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery.
Page 60 - Removing CTO Cover; Removing the HDD
52 Chapter 3 Removing the HDD/Wirless Card/RAM Module/ODD/Express Dummy Card/Card Reader Dummy Module Removing CTO Cover 1. Loose 6 CTO cover screws. 2. Remove CTO cover. Removing the HDD 3. Remove HDD module.
Page 61 - Removing the Wirless Card; Removing RAM Module
Chapter 3 53 Removing the Wirless Card 4. Remove Wireless card antenna. 5. Remove Wireless card. Removing RAM Module 6. Release RAM module from RAM socket.
Page 62 - Removing BTCB Screws; Removing ODD, Express Dummy Card, Dummy Card Reader
54 Chapter 3 7. Remove RAM module. Removing BTCB Screws 8. Loose and remove BTCB screws X 16. Removing ODD, Express Dummy Card, Dummy Card Reader 9. Remove ODD module.
Page 63 - Remove Switch Cover
Chapter 3 55 10. Press express card latch and remove express dummy card. 11. Push dummy card reader and remove the dummy card. Remove Switch Cover 12. Pull Switch cover up.
Page 64 - Remove Keyboard
56 Chapter 3 13. Reverse Switch cover. 14. Disconnect Power/B FFC from the Switch cover. Remove Keyboard 15. Pull Keyboard up.
Page 66 - Remove Wireless Antenna from TPCB
58 Chapter 3 19. Loose Hotkey board screws X 2. Disconnect Hotkey board FFC. Remove Wireless Antenna from TPCB 20. Remove Wireless antenna from the TPCB
Page 67 - Disconnect 3G wireless antenna cable; Disconnect LCM cable, Touchpad FFC, BT cable
Chapter 3 59 Disconnect 3G wireless antenna cable 21. Disconnect 3G module antenna. Disconnect LCM cable, Touchpad FFC, BT cable 22. Disconnect LCM cable.
Page 69 - Disassemble LCM screws; Disassemble TPCB
Chapter 3 61 Disassemble LCM screws 25. Loose LCM screws X 4. 26. Remove LCM module Disassemble TPCB 27. Loose TPCB screws X 3.
Page 70 - Disconnect Modem cable, Wireless card cable, Speaker cable
62 Chapter 3 28. Remove TPCB. Disconnect Modem cable, Wireless card cable, Speaker cable 29. Disconnect Modem cable. 30. Disconnect Wireless cable. 31. Disconnect Speaker cable.
Page 71 - Remove Main board
Chapter 3 63 Remove Main board 32. Remove M/B from the BTCB.
Page 72 - Disassembly LCM module; Remove Inverter board
64 Chapter 3 Disassembly LCM module Remove LCM bezel 3. Remove six LCM bezel mylar. 4. Remove LCM bezel. Remove Inverter board 5. Disconnect Inverter cables.
Page 73 - Remove LCM hinge screws
Chapter 3 65 6. Remove Inverter board. Remove LCM hinge screws 7. Loose LCM hinge screws Left side X 3. 8. Loose LCM hinge screws Right side X 3.
Page 74 - Remove CCD cable; Remove LCD panel
66 Chapter 3 Remove CCD cable 9. Disconnect CCD cable. Remove LCD panel 10. Remove LCD panel from the TPDL.
Page 75 - Troubleshooting; Chapter 4
Chapter 4 67 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...
Page 76 - System Check Procedures; External Diskette Drive Check
68 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can c...
Page 79 - Index of Error Messages; Error Code List
Chapter 4 71 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve t...
Page 80 - Error Messages List
72 Chapter 4 Error Messages List Error Messages FRU/Action in Sequence Failure Fixed Disk Reconnect hard disk drive connector.“Load Default Settings” in BIOS Setup Utility.Hard disk driveSystem board Stuck Key see “Keyboard or Auxiliary Input Device Check” on page 68. Keyboard error see “Keyboard or...
Page 82 - No beep Error Messages List
74 Chapter 4 No beep Error Messages List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 69. Ensure every connector is connected tightly and correctlyReconnect the DI...
Page 83 - Phoenix BIOS Beep Codes
Chapter 4 75 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cach...
Page 87 - Indicator-Related Symptoms
Chapter 4 79 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Indicator-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't workLCD is too darkLCD brightness cannot be adjustedLCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”,...
Page 88 - Power-Related Symptoms
80 Chapter 4 Power-Related Symptoms PCMCIA-Related Symptoms Memory-Related Symptoms Speaker-Related Symptoms Symptom / Error Action in Sequence Power shuts down during operation Power source (battery pack and power adapter). See “Power System Check” on page 69. Battery packPower adapterHard drive &a...
Page 89 - Power Management-Related Symptoms
Chapter 4 81 Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter hibernation See “Save to Disk (S4)” on page 22Keyboard (if control is from the keyboard)Hard disk driveSystem board The system doesn't enter hibernation mode and four short beeps every minute....
Page 90 - Peripheral-Related Symptoms
82 Chapter 4 Peripheral-Related Symptoms Keyboard/Touchpad-Related Symptoms Modem-Related Symptoms NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 83. Symptom / Error Action in Sequence System configuration does not match the i...
Page 93 - TM6293 M/B layout and connector location; Jumper and Connector Locations; Chapter 5
Chapter 5 85 Top View TM6293 M/B layout and connector location TOP view No. Name Description 1 CN1 Power Board FFC CNTR 2 CN2 LCM Cable CNTR 3 CN5 SIM card/Board FFC CNTR(For 3G SKU only) 4 CN3 Modem card FFC CNTR 5 CN7 KeyBoard CNTR 6 CN6 Hot Key Board CNTR 7 CN4 BT cable CNTR 8 CN9 Touch Pad CNTR ...
Page 95 - Chapter 6
Chapter 6 87 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 6293. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-...
Page 96 - TravelMate 6293 Exploded Diagram
Page 97 - Accessory
Chapter 6 89 TravelMate 6293 FRU List Accessory Adapter Battery Board Category Part Name and Description Acer Part No. 3G ANTENNA 25.TQK0N.001 Category Part Name and Description Acer Part No. ADAPTER 65W 3PINS DELTA SADP-65KB DFA YELLOW 1.7X5.5X11 LF LEVEL4 AP.06501.013 ADAPTER 65W 3PINS LITEON PA-1...
Page 99 - Cable
Chapter 6 91 Cable Category Part Name and Description Acer Part No. LED LCD/CAMERA CABLE 50.TQP0N.006 LCD/CAMERA CABLE 50.TQP0N.008 BLUETOOTH BOARD CABLE 50.TQP0N.007 POWER BUTTON BOARD CABLE 50.TQP0N.001 HOTKEY BOARD CABLE 50.TQP0N.002 TOUCHPAD CABLE 50.TQP0N.004 TOUCAPAD BUTTON BOARD CABLE 50.TQP0...
Page 100 - Camra
92 Chapter 6 Camra CASE COVER BRACKET ASSEMBLY Category Part Name and Description Acer Part No. CAMERA 0.3M SUYIN 57.APQ0N.001 CAMERA 0.3M CHICONY 57.APQ0N.002 Category Part Name and Description Acer Part No. LCD COVER 12.1" W/ANTENNA (3G) 60.TQK0N.003 LCD COVER 12.1" W/ANTENNA 60.TQP0N.005 ...
Page 102 - ODD
94 Chapter 6 CPU/PROCESSOR ODD FAN Category Part Name and Description Acer Part No. CPU INTEL CORE2DUAL T9600 PGA 2.8G 6M 1066 35W KC.96001.DTP CPU INTEL CORE2DUAL T9400 PGA 2.53G 6M 1066 35W KC.94001.DTP CPU INTEL CORE2DUAL P9500 PGA 2.53G 6M 1066 25W KC.95001.DPP CPU INTEL CORE2DUAL P8600 PGA 2.4G...
Page 103 - HEATSINK
Chapter 6 95 HDD/HARD DISK DRIVER HEATSINK INVERTER Category Part Name and Description Acer Part No. HDD 120GB SATA 5400RPM SEAGATE ST9120817AS CORSAIR LF F/W:3.AAA KH.12001.032 HDD 120GB 5400RPM SATA TOSHIBA MK1246GSX LEO BS I LF F/W:LB213J KH.12004.007 HDD 120GB 5400RPM SATA II HGST HTS542512K9SA0...
Page 104 - KEYBOARD
96 Chapter 6 KEYBOARD Category Part Name and Description Acer Part No. KEYBOARD 12_13KB-FV3 88KS BLACK US INTERNATIONAL KB.INT00.333 KEYBOARD 12_13KB-FV3 88KS BLACK US INTERNATIONAL HEBREW KB.INT00.334 KEYBOARD 12_13KB-FV3 89KS BLACK UK KB.INT00.335 KEYBOARD 12_13KB-FV3 89KS BLACK TURKISH KB.INT00.3...
Page 105 - LCM
Chapter 6 97 LCM KEYBOARD 12_13KB-FV3 89KS BLACK DANISH KB.INT00.359 KEYBOARD 12_13KB-FV3 89KS BLACK CZECH KB.INT00.360 KEYBOARD 12_13KB-FV3 88KS BLACK TRADITIONAL CHINESE KB.INT00.361 KEYBOARD 12_13KB-FV3 89KS BLACK CANADIAN FRENCH KB.INT00.362 KEYBOARD 12_13KB-FV3 89KS BLACK BRAZILIAN PORTUGUESE K...
Page 106 - MEMORY
98 Chapter 6 MEMORY MICPHONE MISCELLANEOUS Category Part Name and Description Acer Part No. SO-DIMM 1GB DDRIII1066 MICRON MT8JSF12864HY-1G1D1 LF KN.1GB04.003 SO-DIMM 1GB DDRIII1066 ELPIDA EBJ11UE6BAU0-AE-E LF KN.1GB09.009 SO-DIMM 1GB DDRIII1066 SAMSUNG M471B2874DZ1-CF8 LF KN.1GB0B.019 SO-DIMM 2GB DD...
Page 107 - SCREW
Chapter 6 99 SCREW SPEAKER PCMCIA DUMMY CARD 42.TQP0N.004 LCD SHIELD (3G) 47.TQK0N.001 INVETRTER INSULATOR 47.TQP0N.007 Category Part Name and Description Acer Part No. SCREW M2.0 2.0MM CROSS NI 86.TQP0N.001 SCREW M2.5 2.5MM CROSS BNI PATCH 86.TQP0N.002 SCREW M2.0 4.5MM CROSS BNI PATCH 86.TQP0N.003 ...
