Page 2 - Revision History
ii Revision History Please refer to the table below for the updates made on Aspire 3300S service guide. Date Chapter Updates
Page 3 - Copyright
iii Copyright Copyright © 2002 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions; NOTE
iv Conventions The following conventions are used in this manual: Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
v Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Overview; System Specifications; Chapter 1
Chapter 1 1 Overview The Aspire 3300S supports Intel ® Pentium 4 (Willamette 478/Northwood) Flip Chip-Pin Grid Array 2 processor (FC-PGA2) based Micro ATX, IBM PC/AT compatible system with PCI/AGP bus. System Specifications Chapter 1
Page 8 - Features; Performance; microphone jack and one speaker jack on FPIO board.; Connectivity
2 Chapter 1 Features Performance T Intel Pentium® IV processor with Intel NetBurst™ micro-architecture and integrated 256KB/512KB on-die L2 cache memory in Flip Chip 2 (FC)-mPGA 478 socket form factor, with supporting CPU clock up to 2.4GHz+. T System Front Side bus speed:400 MHz. T Maximum of 2GB D...
Page 9 - Expansion; Human-centric design and ergonomics
Chapter 1 3 Expansion T 3 PCI slots + 2 DIMM slots + 1 AGP slot T Upgradeable memory and hard disk Human-centric design and ergonomics T Slim desktop form factor T Separate computer stand and rubber stands for quick and easy positioning T Accessible I/O ports T Smooth and stylish design T Low emissi...
Page 18 - Keyboard
12 Chapter 1 Keyboard The keyboard has full-sized keys that include separate cursor keys, two Windows keys, and twelve function keys. No. Component Description 1 Programmable keys Help you directly access a URL (Web site) or launch any program, file, or application in your system. The fifth key is s...
Page 20 - Hardware Specifications and Configurations; Processor
14 Chapter 1 Hardware Specifications and Configurations NOTE: The BIOS can be overwritten/upgraded using the FLASH utility (AWDFLASH.EXE). Processor Item Specification Type Intel® Pentium IV processors with mPGA478 package Slot Socket mPGA478 Speed Internal : 1.5~2.4GHz+External: 400MHZ Data Bus Fre...
Page 21 - System Memory
Chapter 1 15 This section has two table lists, system memory specification and the possible combinations of memory module. System Memory Item Specification Memory socket number 2 slots (4 banks) Support memory size per socket 64MB~1GB Support maximum memory size 2GB Support memory type DDR SDRAM Sup...
Page 22 - Audio Interface
16 Chapter 1 Audio Interface Item Specification Audio controller SiS961 Audio controller resident bus AC’97 link Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Resolution 16 bits Compatibility AC’97 2.1 compliantSound Blaster Pro compatibleMixed digital and analog high per...
Page 23 - Parallel Port
Chapter 1 17 Parallel Port Item Specification Parallel port controller LPC Super I/O Parallel port controller resident bus LPC Number of parallel ports 1 Support ECP/EPP SPP/ECP / EPP 1.7 & 1.9 Connector type 25-pin D-type female connector Parallel port function control Enable/disable by BIOS Se...
Page 24 - Memory Address Map
18 Chapter 1 Note : UPPER LIMIT means the maximum size of installed memory. The Main Memory Maximum size are 768M Bytes. Memory Address Map Address Size Function 000000 - 07FFFF 512KBytes Host Memory 080000 - 09FFFF 128KBytes Host/PCI Memory 0A0000 - 0BFFFF 128KBytes PCI/ISA Video Buffer Memory 0C00...
Page 25 - IRQ Assignment Map
Chapter 1 19 NOTE: N - Not to be used. I/O Address Map Hex Range Devices 000-00F020-021040-043060-060061-061070-071081-08F0A0-0A10C0-0DF0F0-0FF170-1771F0-1F7278-27F2F8-2FF378-37F3F0-3F53F6-3F63F7-3F73F8-3FF0CF80CFC778-77A DMA Controller-1Interrupt Controller-1System TimerKeyboard Controller 8742Syst...
Page 26 - DRQ Assignment Map
20 Chapter 1 NOTE: N - Not to be used. DRQ Assignment Map DRQx System Devices Add-On-Card Devices DRQ0 N (Notes) Reserved DRQ1 N Reserved DRQ2 Floppy Diskette N DRQ3 N Reserved DRQ4 Cascade N DRQ5 N Reserved DRQ6 N Reserved DRQ7 N Reserved Main Board Major Chips Item Controller North Bridge SiS 650 ...
Page 27 - Mechanical Specifications; Switching Power Supply
Chapter 1 21 (This is for 160W power supply) NOTE: 1. +3.3V and +5V total output power can’t exceed 80W. Mechanical Specifications Item Specification Weight One 3.5 FDD and one 3.5 HDD (without packing) Depends on local configuration Switching Power Supply Input Frequency Frequency Variation Range 5...
Page 28 - Power Management Functions; Device Standby Mode
22 Chapter 1 Power Management Functions Device Standby Mode T Independent power management timer for hard disk drive devices (0-15 minutes, time step=1 minute). T Hard disk drive goes into Standby mode (for ATA standard interface). T Disable V-sync to control the VESA DPMS monitor. T Resume method: ...
Page 30 - System Utilities; Chapter 2
Chapter 2 24 Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area i...
Page 31 - Entering Setup
25 Chapter 2 Entering Setup Power on the computer abd the system will start POST (Power On Self Test)prosecc. When the message of “ Press DEL to enter SETUP ” appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wi...
Page 33 - Product Information
27 Chapter 2 Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. These information is necessary for troubleshooting (maybe r...
Page 35 - Standard CMOS Features; boldface
29 Chapter 2 Standard CMOS Features Select Standard CMOS Features from the main menu to configure some basic parameters in your system. The following screen shows the Standard CMOS Features menu: The following table describes the parameters found in this menu. Settings in boldface are the default an...
Page 37 - IDE Primary/Secondary Channel Master/Slave Setup
31 Chapter 2 IDE Primary/Secondary Channel Master/Slave Setup The following screen appears if you select any of the IDE drive parameters: The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Description Options IDE HD...
Page 38 - Advanced BIOS Features
Chapter 2 32 Advanced BIOS Features The following screen shows the Advanced BIOS Features: The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Description Options Virus Warning Allows you to set the virus warning fea...
Page 40 - Advanced Chipset Features; Advanced DRAM Control
Chapter 2 34 Advanced Chipset Features The advanced cipset features setup option is used to change the values of the chipset registers. These registers control most of the system options in the computer. NOTE: Change these settings only if you are familiar with the chipset. Advanced DRAM Control Pre...
Page 42 - Integrated Peripherals
Chapter 2 36 Integrated Peripherals The following table describes each Integrated Peripherals parameters. Settings in boldface are the default and suggested values. Parameter Description Options Internal PCI/IDE This setting enables or disables the internal primary and secondary PCI & IDE contro...
Page 44 - Power Management Setup
Chapter 2 38 Power Management Setup The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the Power Management parameters and their default settings: The followin...
Page 46 - PnP/PCI Configuration
Chapter 2 40 PnP/PCI Configuration The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. NOTE: It is strongly recommended that only experienced users should make any changes to the default settings. Parameter Description Options...
Page 47 - PC Health Status
41 Chapter 2 PC Health Status The following table describes the parameters found in this menu: Parameter Description Options Shutdown Temperature This option is for setting the shutdown temperature level for the processor. When the processor reaches the temperature you set, the ACPI-aware system wil...
Page 48 - Frequency Control
Chapter 2 42 Frequency Control The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Description Options Set CPU Ratio End users can overlock the processor by specifying the CPU ratio (clock multiplier) in this field. ...
Page 49 - Load Default Settings
43 Chapter 2 Load Default Settings The default settings are the default values set by the mainboard manufacturer specifically for optimal performance of the mainboard. When you select the item, a message as below appears: Pressing Y (Yes) loads the BIOS default values for the most stable system perf...
Page 50 - Set Supervisor/User Password; six
Chapter 2 44 Set Supervisor/User Password When you choose to set supervisor password, a message as below will appear on the screen: At the prompt, type your password. Your password can be up to six characters in length. After typing the password, press “Enter”. At the next prompt, re-type your passw...
Page 54 - Machine Disassembly and Replacement; Chapter 3
Chapter 3 48 This chapter contains step-by-step procedures on how to disassemble the Veriton 3300/3300D desktop computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T...
Page 55 - General Information; Before You Begin
49 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system.
Page 56 - Disassembly Procedure Flowchart
Chapter 3 50 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. Main Unit Upper Case W/ Front Panel Upper Case Front Panel Rotate Br...
Page 57 - Opening the Housing; Removing the Housing Cover
51 Chapter 3 Opening the Housing This section tells you how to open the housing cover when you need to install additional components inside the system unit. CAUTION: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Removing the Housing Cover 1. P...
Page 58 - Removing the Front Panel; Removing the EMI Audio Cover
Chapter 3 52 Removing the Front Panel 1. See “Opening the Housing” on page 51 2. Remove the four screws as shown here. 3. Detach the front bezel from the front panel gently in the way as shown here. Removing the EMI Audio Cover 1. See “Opening the Housing” on page 51 2. Remove the EMI audio cover fr...
Page 59 - Removing the Modem Card; Removing the AGP VGA Card; Removing the FDD and DVD Frame
53 Chapter 3 Removing the Modem Card 1. See “Opening the Housing” on page 51 2. Remove the screw as shown below and then remove the modem card from the slot. Removing the AGP VGA Card 1. See “Opening the Housing” on page 51 2. Remove the screw as shown here and then remove the AGP VGA card from the ...
Page 61 - Removing the Intrusion Alarm Cable
55 Chapter 3 8. Remove the four screws as shown here then detach the floppy disk drive from the frame. 9. Disconnect micro switch cable from the FDD and DVD frame. Removing the Intrusion Alarm Cable 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53” 3. Detach...
Page 63 - Removing the DIMM
57 Chapter 3 5. Slide the hard disk drive frame to the right and then gently move it inward to detach it from the lower case. 6. Remove the four screws as shown and then detach the hard disk drive from the frame. Removing the DIMM 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and ...
Page 65 - Removing the Processor
59 Chapter 3 Removing the Processor 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53” 3. Disconnect the fan sink cable from the main board, and then release the two levers on both sides of the fan sink. . 4. Put the two levers back to the original position, ...
Page 66 - Removing the Main board
Chapter 3 60 Removing the Main board 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53 3. Remove the six screws as shown here then detach the main board from the lower case.
Page 68 - Chapter 4; Troubleshooting
Chapter 4 62 This chapter provides troubleshooting information for the Aspire 3300S: T Power-On Self-Test (POST) T Index of Error Message T Index of Error Symptoms T Undetermined Problems Chapter 4 Troubleshooting
Page 75 - POST Error Messages List
69 Chapter 4 POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use “POST Error Messages List” to diagnose system problems. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List” on ...
Page 77 - Error Symptoms List
71 Chapter 4 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause...
Page 81 - Undetermined Problems
75 Chapter 4 Undetermined Problems If an error message is present, go to “POST Error Messages List” on page 69. If you did not receive any messages, see if the symptom is listed in “Error Symptoms List” on page 71. If you still cannot solve the problem, continue with this check: 1. Check the power s...
Page 82 - The mainboard provides connectors to connect to FDD, IDE HDD, case,; Floppy Disk Drive Connector: FDD1; C o n n e c t o r s; Chassis Intrusion Switch Connector: J8; Jumper and Connector Information; Chapter 5
Chapter 5 76 The mainboard provides connectors to connect to FDD, IDE HDD, case, modem, LAN, USB Ports, IR module and CPU/System FAN. Floppy Disk Drive Connector: FDD1 The mainboard provides a standard floppy disk drive connector that supports 360K, 720K, 1.2M, 1.44M and 2.88M floppy disk types. C o...
Page 83 - The mainboard has a 32-bit Enhanced PCI IDE and Ultra DMA 33/66/100
77 Chapter 5 Hard Disk Connectors: IDE1 & IDE2 The mainboard has a 32-bit Enhanced PCI IDE and Ultra DMA 33/66/100 controller that provides PIO mode 0~4, Bus Master, and Ultra DMA33/66/100function. You can connect up to four hard disk drives, CD-ROM, 120MB Floppy(reserved for future BIOS) and ot...
Page 84 - The connector is for CD-ROM audio connector.
Chapter 5 78 CD-In Connector: JCD1 The connector is for CD-ROM audio connector. Aux Line-In Connector: JAUX1 The connector is for DVD add-on card with Line-in connector. Modem-In Connector: JMD1 The connector is for modem with internal audio connector. JCD1 GND R L JAUX1 GND R L JMD1 GND Phone_In Mo...
Page 86 - JFP1 is compliant with Intel
Chapter 5 80 Front Panel Connectors: JFP1 & JFP2 The mainboard provides front panel connectors for electrical connection to the front panel switches and LEDs. Users can choose either the JFP1 or theJFP2 depending on their needs. JFP1 is compliant with Intel ® Front Panel I/O Connectivity Design ...
Page 87 - Front Panel Audio Connector: JAUD; JAUD is compliant with Intel
81 Chapter 5 Front Panel Audio Connector: JAUD You can connect an optional audio connector to the Front Panel Audio Header. JAUD is compliant with Intel ® Front Panel I/O Connectivity Design Guide. JAUD 1 9 2 10 PIN SIGNAL DESCRIPTION 1 AUD_MIC Front panel microphone input signal 2 AUD_GND Ground us...
Page 88 - Front USB Connector: JUSB1 or JUSB2; users to connect to USB devices.; The JUSB1 is compliant with Intel
Chapter 5 82 Front USB Connector: JUSB1 or JUSB2 The mainboard provides one front Universal Serial Bus connector for users to connect to USB devices. Users can choose either the JUSB1 or the JUSB2 depending on their needs. The JUSB1 is compliant with Intel ® Front Panel I/O Connectivity Design Guide...
Page 89 - IrDA Infrared Module Header: JIR1; compliant with Intel; You must
83 Chapter 5 IrDA Infrared Module Header: JIR1 This connector allows you to connect to IrDA Infrared modules and is compliant with Intel ® Front Panel I/O Connectivity Design Guide. You must configure the setting through the BIOS setup to use the IR function. 1 2 JIR1 5 6 Pin Signal 1 N C 2 N C 3 VC...
Page 90 - Clear CMOS Jumper: JBAT1; There is a CMOS RAM on board that has a power supply from external; Jumpers
Chapter 5 84 Clear CMOS Jumper: JBAT1 There is a CMOS RAM on board that has a power supply from external battery to keep the data of system configuration. With the CMOS RAM, thesystem can automatically boot OS every time it is turned on. That battery haslong life time for at least 5 years. If you wa...
Page 91 - S l o t s; The AGP slot allows you to insert the AGP graphics card. AGP is an; PCI Slots; The CNR slot allows you to insert the CNR expansion cards. CNR is a
85 Chapter 5 S l o t s AGP (Accelerated Graphics Port) Slot The AGP slot allows you to insert the AGP graphics card. AGP is an interface specification designed for the throughput demands of 3D graphics.It introduces a 66MHz, 32-bit channel for the graphics controller to directlyaccess main memory. T...
Page 92 - PCI Interrupt Request Routing
Chapter 5 86 PCI Interrupt Request Routing The IRQ, abbreviation of interrupt request line and pronounced I-R-Q, are hardware lines over which devices can send interrupt signals to themicroprocessor. The PCI IRQ pins are typically connected to the PCI bus INTA# ~ INT D# pins as follows: Order 1 Orde...
Page 94 - Chapter 6
88 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3300S. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). IMPORTANT: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to...
Page 95 - Aspire 3300S Exploded Diagram
Page 102 - Model Definition and Configuration; Appendix A
Appendix A 96 The Acer Aspire 3300S Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Product Name: Acer Aspire 3300S Model Definition and Configuration Appendix A
Page 104 - Test Compatible Components; Appendix B
Appendix B 98 This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combi...
Page 105 - Microsoft Windows XP Environment Test
99 Appendix B Microsoft Windows XP Environment Test Item Specifications AGP VGA Card ASUS AGP-V7700Deluxe (GeForce 2 GTS)ASUS V8200 (GeForce 3)ELSA Gladiac 511 (GeForce 2 MX400)ELSA Gladiac 920 (Nvidia GeForce 3)Leadtek Winfast (GeForce 2 MX DH Pro)Matrox Millennium G550 (G55+MDHA32DB)MICRO-STAR MS-...
Page 108 - Online Support Information; Appendix C
Appendix C 102 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our w...
