Page 3 - ONTENTS; VCX IP T
C ONTENTS A BOUT T HIS G UIDE Related Documentation 11 Your Comments 12 1 3C OM VCX IP T ELEPHONY S ERVER Saving the 3Com VCX IP Telephony Server Configuration in EMS 13 Restoring the 3Com VCX IP Telephony Server Configuration in EMS 13 Creating Backup Configuration Files 14 Creating a CFM Backup Fi...
Page 4 - VCX D; ATA
4 Monitoring XML Accounting Server Activity on the XML Accounting Server 23 Restarting Systems and Services 23 Reserving and Unreserving the Back-end Server 23 Updating the Server State 24 Configuring Replication for the VCX Data Server 24 Setting Up Replication for a VCX Data Server 24 Dropping Rep...
Page 5 - XML A
5 3 C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Client Activity Interval 35 Configuring Client Request Threads 35 Configuring the Logging Level 36 XML CDR Configuration 36 XML CDR Control 36 Enabling Packet Tracing 37 XML Accounting Server Configuration Tab Descriptions 38 Tab Location ...
Page 11 - The following documents are a part of the VCX IP Telephony Module:
Related Documentation 11 Related Documentation These 3Com documents contain additional information about the products in this release that are a part of or support the the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP Telephony Module: ■ VCX Installation and M...
Page 12 - Your Comments; Please include the following information with your comments:
12 A BOUT T HIS G UIDE ■ VCX V7122 SIP VoIP Gateway Installation Guide, Version 4.4 ■ VCX V7122 VoIP SIP Gateway User Manua l , Version 4.4 ■ V6000 Branch Office Gateway Fast Track Installation Guide, Version 4.4 ■ V6000 Branch Office Gateway User Manual, Version 4.4 Your Comments Your suggestions a...
Page 13 - OM; ELEPHONY
1 3C OM VCX IP T ELEPHONY S ERVER This chapter describes how to configure the features that are associated with the VCX IP Telephony Server. Saving the 3Com VCX IP Telephony Server Configuration in EMS The 3Com VCX IP Telephony Server configuration can be saved to a CFM file. After saving the config...
Page 14 - Creating a CFM
14 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER To restore the 3Com VCX IP Telephony Server configuration in EMS: 1 From the Explorer tab, right-click 3Com VCX IP Telephony Server . 2 From the pop-up menu, select Configuration and then select Restore Current . The progress is shown in the Job Progres...
Page 15 - Restoring Backup; Setting the Current Configuration as Baseline
Creating Backup Configuration Files 15 A dialog box appears and displays the progress of the command. When the command has completed, the Working icon changes to a Finished icon. 3 Click Close . This file becomes the baseline version. To restore the Linux Server configuration, refer to Restoring Bac...
Page 16 - Selecting the Planned; Restoring Backup Configuration Files
16 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Selecting the Planned CFM File After you save the accounting server configuration to a CFM file, select the configuration file as the planned configuration. The planned configuration is not restored until you execute the CFM Restore Planned command. Ref...
Page 17 - Identification Tab
Verifying VCX IP Telephony Server Software Version 17 Verifying VCX IP Telephony Server Software Version To verify what the operating system version is: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server . 3 From the Properties tab, click Identification . 4 In the ...
Page 18 - Verifying the Type of
18 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Verifying the Type of Office Configured To determine if the server is a regional or branch office: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP Telephony Server . 3 From the Properties tab, click Identification. 4 From the Site T...
Page 21 - Adding Authorized
Configuring Authorization Station Agents 21 Configuring Authorization Station Agents In order for this feature to become available (activated), during installation and initial configuration of the VCX IP Telephony System, IP addresses needed to be entered when prompted for the IP Address of the Auth...
Page 24 - State
24 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Reserving Back-end Servers To reserve the back-end server using EMS: 1 In the explorer tree, right-click the individual back-end server. 2 From the pop-up menu, click Operator Reserve to reserve the back-end server. If the back-end server is reserved, c...
Page 25 - Dropping Replication
Configuring Replication for the VCX Data Server 25 3 From the Master Def Site IP Address field, enter the IP Address of the master definition site (usually the region 1 primary VCX data server). 4 From the Master Site IP Address field, enter the IP Address of the master site (usually the region 2 pr...
Page 26 - Deleting Replication; Com VCX IP Telephony Server
26 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Deleting Replication Errors on the VCX Data Server This section provides details on how to use the VCX replication error deletion script. Replication errors occassionally need to be deleted, for instance, before you perform an upgrade. 1 From the EMS cl...
Page 30 - Tab Location
30 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Enabling VCX Data Server Packet Tracing Server packet tracing is enabled by default. Enable packet tracing for VCX data server using EMS: 1 From the Explorer tab, select the VCX data server. 2 From the Properties tab, select the BES Common Configurat...
Page 31 - Use the; Use the
VCX Data Server Configuration Tab Descriptions 31 BES Common Configuration Use the BES Common Configuration tab to enable packet tracing for the VCX data server. BES Common Statistics Use the BES Common Statistics tab to view common statistics for the VCX data server. Table 6 BES Common Configuratio...
Page 32 - Flow Control; Flow Control Configuration; Identification
32 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Flow Control Configuration Use the Flow Control Configuration tab to view basic statistics for the VCX data server. Identification Use the Identification tab to view basic statistics for the VCX data server. State Use the State tab to view basic stat...
Page 33 - Restarting the VCX
VCX Data Server Maintenance 33 VCX Data Server Maintenance This section provides maintenance tasks that are specific to just the VCX data server. Restarting the VCX Data Server To restart the VCX data server: 1 From the EMS explorer tree, navigate to the 3Com VCX Data Server . 2 Right-click the VCX ...
Page 34 - Verifying the VCX; COM VCX Data Server
34 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Verifying the VCX Data Server State To verify the state of the VCX data server using EMS: 1 Login to EMS. 2 Navigate to the VCX data server. 3 The state icon light that appears next to the 3COM VCX Data Server identifies these states: ■ green — it is...
Page 35 - XML; CCOUNTING
3 C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Client Activity Interval Configure the client activity interval for the accounting server using either the server configuration file (acctconfig.xml) or Enterprise Management Suite. To configure the client activity interval for the accountin...
Page 36 - XML CDR Control
36 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Logging Level To configure the logging level for the accounting server using EMS: 1 From the Explorer tab, select the accounting server. 2 From the Properties tab, select the BES Common Configuration tab. 3 Double-click the LogL...
Page 38 - Q Protocol; Q Protocol Configuration
38 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER XML Accounting Server Configuration Tab Descriptions Enterprise Management Suite (EMS) contains several common configuration tabs. Most of these configurables must be set to their initial, default configuration. Tab Location These tabs are avai...
Page 42 - Verifying the; COM XML Accounting
42 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Verifying the Accounting Server State To verify the state of the accounting server using EMS: 1 Login to EMS. 2 Navigate to the accounting server. 3 The status indicator light that appears next to the 3COM XML Accounting Server identifies these...
Page 43 - Explorer
4 C ONFIGURING THE C ALL P ROCESSOR Configuring Call Control This section provides information on how to configure the Call Control Plugin (CcCfg). To configure the Call Control Plugin using EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties...
Page 44 - Adding Trusted
44 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 Click Save All . Configuring Trusted Endpoints This section provides information on how to add, edit, and delete trusted endpoints for a Call Processor. Trusted endpoint do not need to have a port specified. An IP address, if present in the trusted ...
Page 45 - Editing Trusted
Configuring Trusted Endpoints 45 6 From the IpAddress field, enter an IP address that you want to make a trusted endpoint. 7 To specify a range of trusted endpoints use the Netmask field, otherwise, leave it blank. From the Netmask field, enter an IP address for a range of trusted endpoints. 8 Click...
Page 47 - Adding Accounting
Configuring the Back-end Servers 47 Configuring the Back-end Servers This section provides information on how to add and delete accounting servers, authentication servers, directory servers, and VCX data servers. In VCX 6.0, the authentication and directory servers were combined to become the VCX da...
Page 48 - Removing
48 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 High-light what you want to edit. 6 Type in the new IP address. 7 Click in a different field to activate the Save all button. 8 Click Save all . The new IP Address is added and is listed in the AcctServerIpAddress column of EMS. Removing Accounting ...
Page 50 - Adding Directory
50 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Adding Directory Servers To add an directory server through EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Directory Servers . 4 Click Add . The Add row to table window appears....
Page 52 - Removing VCX Data
52 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 3 From the Properties tab, click Data Servers . 4 Double-click the IP Address under the DataServerIpAddress column you want to edit. 5 High-light what you want to edit. 6 Type in the new IP address. 7 Click in a different field to activate the Save al...
Page 55 - Restarting the Call
Call Processor Maintenance 55 Call Processor Maintenance This section provides maintenance tasks that are specific to just the call processor. Restarting the Call Processor To restart the Call Processor: 1 From the EMS explorer tree, navigate to the 3Com Sip Call Processor . 2 Right-click the Call P...
Page 56 - Verifying the Call; COM Sip Call
56 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Verifying the Call Processor State To verify the state of the Call Processor using EMS: 1 Login to EMS. 2 Navigate to the Call Processor. 3 The status indicator light that appears next to the 3COM Sip Call Processor identifies these states: ■ green — ...
Page 57 - IP M; ESSAGING
5 C ONFIGURING THE IP M ESSAGING S YSTEM Verifying State of an IP Messaging Server Use the State tab to view basic statistics for the IP Messaging server. 1 Log into EMS. 2 From the Explorer tab, navigate to the 3COM IP Messaging System . 3 From the Properties tab, click State. 4 For a description o...
Page 58 - Verifying IP
58 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM IP Messaging Server Identification Tab Use the Identification tab to view basic statistics for the IP Messaging server such as the software version. 1 Log into EMS. 2 From the Explorer tab, navigate to the IP Messaging System . 3 From the Propert...
Page 59 - Configuring DTMF
Verifying Connection to Call Builder Interface 59 Verifying Connection to Call Builder Interface To verify if the IP Messaging Server is connected to the call builder interface (CBI) : 1 Log into EMS. 2 From the Explorer tab, navigate to the IP Messaging System . 3 From the Properties tab, click Sta...
Page 63 - SIP P; HONE; Use this section to configure the SIP phone downloader.
6 C ONFIGURING THE SIP P HONE D OWNLOADER This chapter describes how to configure the SIP phone downloader. The SIP downloader is initially configured through the installation scripts. Use this chapter to edit any SIP downloader information. Configuring the SIP Phone Downloader Use this section to c...
Page 64 - COM Application Downloade; a LocalDeviceNameAdmin; Save all
64 C HAPTER 6: C ONFIGURING THE SIP P HONE D OWNLOADER ifconfig -a 1 Launch EMS and discover the server that the SIP Phone Downloader is installed on. The navigation tree looks similar to Figure 1. Figure 1 SIP Phone Downloader Configuration Tab 2 Click 3COM Application Downloade r . 3 From the Prop...
Page 65 - Device Mapping; Com Application Downloader; BootFilename
Device Mapping 65 Device Mapping The SIP Phone Downloader application comes with two images: ndset_boot_19 and nbset_19, and the boot version is a508. All images need to be stored in the $HOME/sipdl/images. To configure the device mapping: 1 Launch EMS and discover the server that the SIP Phone Down...
Page 69 - Configuring Trap
Enabling Back-end Server Traps 69 Enabling Back-end Server Traps Back-end server traps can be enabled and disabled at the 3COM SNMP Agent level. Alarm notification requires two components: a device (the 3Com VCX IP Telephony Server) to send traps and a device (an alarm server) to receive them and al...
Page 70 - Receiving Traps
70 C HAPTER 7: C ONFIGURING THE C OMMON A GENT Figure 3 Enabling Back-end Server Traps 4 Enable and disable SNMP traps according to your customized needs. 5 Click Save all . 6 Back up the server configuration. Receiving Traps To start and stop receiving SNMP traps: 1 From the Explorer tab, right-cli...
Page 71 - Restarting the; Com SNMP Agent
Common Agent Maintenance 71 Common Agent Maintenance This section provides maintenance tasks that are specific to just the Common Agent. Restarting the Common Agent To restart the Common Agent: 1 From the EMS explorer tree, navigate to the 3Com SNMP Agent . 2 Right-click the SNMP Agent and select Ma...
Page 73 - OS E; NTITY
8 C ONFIGURING THE OS E NTITY The 3Com Convergence Applications Suite is build on 3Com Linux. This chapter provides details on how to verify the O/S version a server is built on and whether or not it is operational. Verifying State of the O/S Use the State tab to view basic statistics for the operat...
Page 75 - Gracefully Restarting; Entity State; UNIX OS Entity
O/S Entity Maintenance 75 O/S Entity Maintenance This section provides maintenance tasks that are specific to just the O/S Entity. Gracefully Restarting the O/S Entity To gracefully restart the O/S Entity: 1 From the EMS explorer tree, navigate to the UNIX OS Entity . 2 Right-click the O/S Entity an...
Page 77 - PGRADING; VCX S; YSTEMS; Upgrading the VCX IP Telephony Software; Multiple Site Upgrade; First, upgrade the replicated regional office VCX data servers.
9 U PGRADING VCX S YSTEMS AND C OMPONENTS This chapter provides details on how to remotely upgrade your VCX systems and/or components using EMS. The following configurations and/or components can be upgraded using EMS: ■ Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y ■ Upgrading the VCX...
Page 78 - Upgrading a Multiple
78 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS ■ Fourth, upgrade the branch offices, starting with any that are hosted by the primary regional office. Upgrading a Multiple Site Configuration Use this section to upgrade a two region office configuration where the regional offices use global m...
Page 80 - step a
80 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS To verify the version numbers of the newly installed software, click the each component from the explorer tree and click the Identification tab. j Click Refresh all to confirm that the latest software has been installed. 6 Stop the region 1 VCX ...
Page 91 - To switchover the VCX system software, from the
Upgrading the VCX IP Telephony Software 91 9 Switch the software version for the VCX system software. A switchover needs to be performed before the new version will take effect. 10 To switchover the VCX system software, from the 3Com VCX IP Telephony Server right-click menu, click Install Upgrade Im...
Page 95 - Application Downloader software
Upgrading the SIP Phone Downloader and Boot File Software 95 SSH/SFTP Settings tab. 3Com recommends not changing the SFTP username and password. Now the upgrade file needs to be installed, which is the last step before the new version become active. 7 To install the upgrade file to the server, from ...
Page 97 - NDEX; Numerics
Numerics 97 I NDEX Numerics 3Q refer to 3Queue 3Queue protocol configuration 30 , 38 A Accounting Server Activity, Monitoring 23 Rediscovering 23 Activity, Monitoring Accounting Server 23 authentication server rediscovering 13 reserving in EMS 23 unreserving in EMS 23 B back-end server common config...
