Page 3 - ONTENTS; USB I; Connections
C ONTENTS 1 B EFORE Y OU B EGIN Introduction 1 Cable Modem Features 1 Contacting Your Local Cable Service Provider 2 Preparing Your Workspace 3 You Will Need These Items 4 Supplied 4 Also Needed 4 2 USB I NSTALLATION Deciding Which Installation Process to Use 5 Using USB with the Windows 98 Operatin...
Page 5 - Introduction
1 B EFORE Y OU B EGIN Introduction You have just purchased a modem featuring a pioneering new technology, making Internet access possible at speeds previously only imagined. This external cable modem is one part of a comprehensive communications system that utilizes the cable television network to d...
Page 6 - Contacting Your Local Cable Service Provider; . If your cable service provider
2 C HAPTER 1: B EFORE Y OU B EGIN hard disk space; (2) applications running simultaneously with the modem which use varying amounts of your computer’s resources; (3) the capacity of the Internet service you order from your provider; (4) the level of network traffic, which varies depending on when an...
Page 7 - cable; Preparing Your Workspace; Do not restrict the airflow around the modem.
Preparing Your Workspace 3 be able to communicate with your cable service provider’s Internet access service. You should immediately consult your cable service provider and place of purchase to determine the proper 3Com ® cable modem to use. You can also visit the following URL for additional inform...
Page 8 - CAUTION; You Will Need These Items; Supplied; Also Needed
4 C HAPTER 1: B EFORE Y OU B EGIN CAUTION : Your cable service provider will provide a cable connection. Do not attempt any rewiring without first contacting your cable service provider. You Will Need These Items Supplied ■ Cable modem ■ Cable modem power adapter ■ Ethernet cable ■ USB cable ■ This ...
Page 9 - NSTALLATION; Deciding Which Installation Process to Use; The 3Com; Using USB with the Windows 98 Operating System; To use the USB port with Windows 98:
2 USB I NSTALLATION Deciding Which Installation Process to Use The 3Com ® HomeConnect ™ cable modem allows you to connect to the Internet using either the USB port or the Ethernet port. Be sure to follow the instructions provided for the port that you want to use. Using the USB port to connect to th...
Page 11 - Click
Using USB with the Windows 98 Operating System 7 4 Click Next . 5 Select Search for the best driver for your device. (Recommended) and click Next.
Page 12 - Next
8 C HAPTER 2: USB I NSTALLATION 6 Check the CD-ROM drive check box and click Next to search for the necessary driver files. 7 If Windows finds an updated driver, select The updated driver (Recommended) 3Com HomeConnect Cable Modem and click Next .
Page 15 - The System Settings Change dialog box opens.
Using USB with the Windows 98 Operating System 11 The System Settings Change dialog box opens. 11 Click Yes to restart the computer. 12 Verify that the cable modem is operating properly. When the modem is operating properly, the cable modem Link Status and Power LEDs are lighted a solid green. If yo...
Page 16 - Using the Cable; CD
12 C HAPTER 2: USB I NSTALLATION Modem Operation” for a more in-depth description of the front panel LED indicators. Using the Cable Connections ™ CD The included Cable Connections CD contains the software drivers necessary for installation using the USB port and valuable free software products. Aft...
Page 17 - Yes; Using USB with the Windows 2000 Operating System
Using USB with the Windows 2000 Operating System 13 accidentally select the wrong software and click Add/Remove , the Windows deletes the software and you will have to re-install it. 6 Click Add/Remove. The system removes the 3Com HomeConnect Cable Modem software. 7 The system prompts you to restart...
Page 19 - Check the
Using USB with the Windows 2000 Operating System 15 5 Check the CD-ROM drives check box and click Next to search for the necessary driver files. 6 The Found New Hardware Wizard displays the search results. Click Next to install the driver files for the cable modem.
Page 20 - The Digital Signature Not Found screen appears. Click
16 C HAPTER 2: USB I NSTALLATION 7 The Digital Signature Not Found screen appears. Click Yes to continue the driver installation. 8 The Found New Hardware Wizard completes the driver installation. Click Finish to close the Found New Hardware Wizard. 9 Verify that the cable modem is operating properl...
Page 22 - Com HomeConnect Cable; Troubleshooting the USB Installation; I cannot access my e-mail or Internet service.
18 C HAPTER 2: USB I NSTALLATION 11 Verify that you have selected 3Com HomeConnect Cable Modem then select Yes, I want to uninstall this device. 12 Click Next . 13 Click Finish when Windows informs you that it has successfully uninstalled the selected device. Troubleshooting the USB Installation I c...
Page 23 - winipcfg
Troubleshooting the USB Installation 19 ■ Power off the computer. Power cycle the computer by unplugging the computer from its electrical outlet and then plugging it back into the outlet. Then try reconnecting to your cable service provider. ■ Call your cable service provider to verify that their se...
Page 25 - and press the; The Cable Status LED never stops blinking.
Troubleshooting the USB Installation 21 d After the system releases the IP address, at the command prompt type ipconfig /renew and press the Enter key (notice that there is a space between ipconfig and /renew ). e Exit the Command Prompt screen to return to the Windows desktop. The Cable Status LED ...
Page 29 - Setting Up the Computer to Use an Ethernet Connection; Configuring the TCP/IP Protocol
3 E THERNET I NSTALLATION Deciding Which Installation Process to Use The 3Com ® HomeConnect ™ cable modem allows you to connect to the Internet using either the USB port or the Ethernet port. Be sure to follow the instructions provided for the port that you want to use. Using the USB port to connect...
Page 30 - Configuring the TCP/IP Protocol on a Windows PC
26 C HAPTER 3: E THERNET I NSTALLATION Configuring the TCP/IP Protocol on a Windows PC You need to have an Ethernet network interface card (NIC) and the TCP/IP communications protocol installed on your system before you install the cable modem. Follow these instructions to verify that TCP/IP is inst...
Page 31 - For the Windows 2000 Operating System; Local Area Connection; Windows 2000 TCP/IP binding; not; Configuring the TCP/IP Protocol on a Macintosh; Control Panels
Setting Up the Computer to Use an Ethernet Connection 27 For the Windows 2000 Operating System 1 Right-click the My Network Places icon on the Windows desktop. 2 Right-click on Local Area Connection and click Properties . 3 A list of installed network components appears. Look for an entry named TCP/...
Page 34 - OK
30 C HAPTER 3: E THERNET I NSTALLATION 8 Verify that there is a hardware address listed in the TCP/IP Info screen. If there is, click OK and close the TCP/IP Control Panel (click File and scroll down to click Close ). If there is no hardware address listed in the TCP/IP Info screen, you must reset t...
Page 35 - Connecting the Cable Modem; Power off the computer.
Setting Up the Computer to Use an Ethernet Connection 31 in the preceding instructions. If the computer still does not have a Hardware Address, please contact your local Apple authorized dealer or Apple support. Connecting the Cable Modem 1 Power off the computer. 2 Use the illustration on page 35 a...
Page 36 - You do not need to install the included Cable; Troubleshooting the Ethernet Installation
32 C HAPTER 3: E THERNET I NSTALLATION Modem Operation” for a more in-depth description of the front panel LED indicators. 4 Power on the computer. When installation is complete, your setup should resemble the diagram on page 35. Using the Cable Connections CD You do not need to install the included...
Page 37 - Properties
Troubleshooting the Ethernet Installation 33 cables so that the cable modem is connected directly to the cable wall jack. Then try reconnecting to your cable service provider. ■ Check for a resource conflict. To do this, right-click the My Computer icon on the Windows desktop. Then click Properties ...
Page 43 - Interpreting The Cable Modem’s LEDs; LEDs on the Front of the Modem; Power; - Indicates power is applied to the cable
4 C ABLE M ODEM O PERATION When the cable modem is properly installed and the power adapter is connected to AC power, the modem automatically scans for the active cable modem channel from your cable service provider’s server. When the front panel LEDs indicate the modem is connected to the server, a...
Page 44 - Data Rate; - Indicates data is being transmitted over the; Multifunction; - Your cable service provider determines
40 C HAPTER 4: C ABLE M ODEM O PERATION ■ Data Rate - Indicates data is being transmitted over the cable network. This LED should blink when data is being transmitted over the RF interface and at a rate dependent on data throughput. ■ Multifunction - Your cable service provider determines the functi...
Page 45 - only; Cable RF Connector:
Connectors and Switches on the Back of the Cable Modem 41 Connectors and Switches on the Back of the Cable Modem 1 Power Jack: This is where you plug in the power adapter that came with the cable modem. Remember to use only the power adapter that came with the cable modem. Other power adapters might...
Page 47 - Cable Modem Configuration:; Click this option to
5 V IEWING THE C ABLE M ODEM ’ S C ONFIGURATION You can use the 3Com Web-based configuration software to configure the cable modem. NOTE: If you do not currently have a Web browser installed on the computer, you can find the two most popular browsers, Netscape Navigator and Microsoft’s Internet Expl...
Page 48 - Click this option to launch the Cable; Operation Configuration:; Click this option to launch
44 C HAPTER 5: V IEWING THE C ABLE M ODEM ’ S C ONFIGURATION ■ Session Status: Click this option to launch the Cable Modem Status screen. This screen displays both the cable modem status and operational parameters. The status describes the downstream and upstream characteristics. The valid range of ...
Page 51 - Support Resources; World Wide Web; Visit our online support home page:; 0-Day Free Installation Support
6 S UPPORT R ESOURCES Support Resources If you need help operating the cable modem, see “Troubleshooting the USB Installation” and “Troubleshooting the Ethernet Installation.” If you need further help, refer to the following resources. World Wide Web Visit our online support home page: http://consum...
Page 52 - If You Need to Return the Modem to Us
48 C HAPTER 6: S UPPORT R ESOURCES ■ If your dealer cannot help you, contact 3Com Technical Support. When you call, specify the modem's serial number (found on the modem and on the outside of the box) and the software being used. If You Need to Return the Modem to Us Contact 3Com Customer Support. I...
Page 53 - Manufacturers Declaration of Conformity; FCC Declaration of Conformity; We declare under our sole responsibility that the; FCC Class B Statement
7 R EGULATORY I NFORMATION AND L IMITED W ARRANTY Manufacturers Declaration of Conformity FCC Declaration of Conformity We declare under our sole responsibility that the Description: 3Com HomeConnect Cable Modem External with USB To which this declaration relates, is in conformity with the following...
Page 54 - FCC Notice: Radio and Television Interference; Reorient or relocate the receiving antenna.
50 C HAPTER 7: R EGULATORY I NFORMATION AND L IMITED W ARRANTY FCC Notice: Radio and Television Interference Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pr...
Page 55 - : Users should not attempt to make electrical
UL/c UL Listing: 51 UL/c UL Listing: This Information Technology Equipment is UL and C-UL listed for both the US and Canadian markets respectively . Canadian Notice: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference...
Page 56 - INTERNATIONAL DECLARATION OF CONFORMITY; Electromagnetic Compatibility
52 C HAPTER 7: R EGULATORY I NFORMATION AND L IMITED W ARRANTY INTERNATIONAL DECLARATION OF CONFORMITY Electromagnetic Compatibility This equipment was tested and found to conform to the Council Directive 89/336/EEC for electromagnetic compatibility. Conformity with this Directive is based upon comp...
Page 58 - Com Corporation Limited Warranty; Hardware
54 C HAPTER 7: R EGULATORY I NFORMATION AND L IMITED W ARRANTY outside of the U.S. or Canada. You agree that you will not export/re-export, either physically or electronically, the encryption software or accompanying documentation (or copies thereof) or any products utilizing the encryption software...
Page 60 - Obtaining Warranty Service; In the United States:; Keating Technologies
56 C HAPTER 7: R EGULATORY I NFORMATION AND L IMITED W ARRANTY April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would effect the proper performance of such product, repair suc...
Page 61 - WARRANTIES EXCLUSIVE
3Com Corporation Limited Warranty 57 WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING W...
