3Com 3CP3617B - Manual

Requirements The following list provides the minimum requirements needed forsuccessfully installing and configuring your ADSL Modem. • Microsoft Windows operating system 95/98/Me or 2000 orNT 4.0. For NT 4.0, you will also need a copy of Service Pack 4 or higher. • 32 Megabytes of RAM. • Approximate...

Chapter One Installing Modem Software Windows 95/98/Me*/2000 users will install the CD-ROM first,following procedures in this chapter. Then, shut off the com-puter and install the PCI card. Windows NT users should go first to Chapter Two and installthe card, then verify Remote Access Service (RAS) a...

2 3Com HomeConnect ADSL Modem PCI: Chapter One Software Installation Procedure Place the 3Com HomeConnect ADSL PCI Installation CD-ROM inyour CD-ROM drive. The Setup program should automatically start,as shown below. All users: It is a good idea to close all open applications you may have running be...

Install Guide: Installing the Software 3 Windows 95, 98 and Me Users: Install Dial-Up Networking In Windows 95, 98 and Me, if the Dial-Up Networking functionhasn’t already been installed on your computer, you will beprompted to install it. The prompts will look a little different indifferent operati...

4 3Com HomeConnect ADSL Modem PCI: Chapter One In the Communications screen (following), check the Dial-Up Networking box by clicking the little square to the left of the Dial-UpNetworking icon. Then click OK . Windows may require you to reboot in order to establish the correctentries in the Windows...

Install Guide: Installing the Software 5 Windows NT Users Note: install the hardware first When you click Next from the Welcome screen, NT users will see a slightly different sequence of screens from those viewed by Win-dows 95/98/Me or 2000 users. If you are using Windows NT as your operating syste...

6 3Com HomeConnect ADSL Modem PCI: Chapter One Select your Internet Service Provider (ISP) from the list shown andproceed to Completing the Installation . Alternately, if your ISP is not listed or if instructed by your ISP, select Custom and proceed as directed in the next section: Custom Installati...

Install Guide: Installing the Software 7 There are two choices in the category PPP (Point to Point Protocol)and two choices under Ethernet. Which you choose is determinedby how your service provider will route your information. If youshould make the wrong choice here, your modem will not be set upco...

8 3Com HomeConnect ADSL Modem PCI: Chapter One The VPI (Virtual Path Identifier) and VCI (Virtual Circuit Identifier) shown on the screen are preset and shouldn’t be changed without checking with your service provider. Youcan name a second connection with the same VPI as yourprimary provider at this...

Install Guide: Installing the Software 9 Completing the Installation The 3Com HomeConnect ADSL Modem PCI has been set up forease of installation, but there are some choices that we preferred tolet you make. Before copying files, you can choose whether youwant to accept the default directory or chang...

10 3Com HomeConnect ADSL Modem PCI: Chapter One Select Next to start copying the files from the CD-ROM to your computer. You will get a last chance to review your selections. Click Next to start copying files. Windows 95/98/Me users will see the following screen. Follow theinstructionson the screen,...

Install Guide: Installing the Software 11 Windows 2000 users will see Windows “Digital Signature”procedure as follows: Microsoft identifies applications that haven’t applied for a MicrosoftDigital Signature in order to protect you from programs that haven’tbeen adequately tested. The 3Com Modem has ...

12 3Com HomeConnect ADSL Modem PCI: Chapter One Windows 95/98/Me/2000 users are now fin-ished with the software installation. You should now shut down your computer and insert the PCIcard in an available PCI slot as covered in ChapterTwo. Windows NT Users —Completing the Install Most NT users will n...

Install Guide: Installing the Software 13 Select Finish , and you will see the Windows NT Network applet as shown. The Adapter Tab should be shown. Unless the 3Com ADSL Mo- dem PCI has been previously installed on your PC, you will not see adriver for it in this window. Select Add, and in the follow...

14 3Com HomeConnect ADSL Modem PCI: Chapter One The Insert Disk screen will appear. You will type the information telling the computer where to find the correct driver, as shown. Theletter D shown represents the letter of the drive where you haveyour install CD-ROM running. Then click OK. In the Sel...

Install Guide: Installing the Software 15 If the PCI card has not been installed inyour machine, Windows will warn youwith the message shown here. If youget this message, exit and shut off yourcomputer and install the PCI card. The Network Properties window will now be open. Click on the Services Ta...

16 3Com HomeConnect ADSL Modem PCI: Chapter One In the Remote Access Setup window, click Add . The screen should list the ISDN1-USRPCIAWR device as shown onthe following page. If not, select this device from the pull downmenu. Click OK .

Install Guide: Installing the Software 17 The new device is now listed in the Remote Access Setup window. Click Continue . Now click Close in the Network Properties window. Windows NT will now advise you to reboot. After the PC reboots,be sure to reinstall your Windows NT service pack. Windows NT us...

Chapter Two Installing the Hardware Windows 95/98/Me/2000 users will install the software and thenthe hardware (the PCI card). Windows NT users will install thehardware and then verify they have Remote Access Service (RAS) before putting the installation CD-ROM in the drive and running theSetup prog...

3Com HomeConnect ADSL Modem PCI: Chapter Two 20 Warning: Be sure to ground yourself by touching the metal case of the computer when installing the modemhardware. Electrostatic discharge can damage yourcomputer or the 3Com ADSL Modem PCI. Locate a vacant PCI slot on one of the system boards. An examp...

Install Guide: Installing the Hardware 21 Using a screwdriver, remove the metal bracket on the rear of thecomputer corresponding to the vacant PCI slot you just identified.To loosen the screw, turn it counter-clockwise. Once the screwhas been removed you should be able to lift the bracket out bypull...

3Com HomeConnect ADSL Modem PCI: Chapter Two 22 Replace the cover of your computer and plug the computer backin. Insert one end of the ADSL cable into the jack on the PCI card inyour computer. The other end of the cable should be inserted intothe wall telephone jack which is enabling your ADSL servi...

Install Guide: Installing the Hardware 23 Note: Windows 2000 users may see theWindows Digital Signature screen onrestarting the computer. If so, Click Yes to continue. Proceed to Chapter Three. Windows NT: verifying Remote Access Service (RAS) Windows NT users who will be configured as PPP over ATM ...

3Com HomeConnect ADSL Modem PCI: Chapter Three 26 This light must be green for you to make a connection to yourService Provider. To fully display Quick View, point your mouse tothe Quick View icon in the System Tray and double-click your leftmouse button. This displays Quick View as a full screen Wi...

Install Guide: Verifying your ADSL Connection 27 When you have installed the files, the instant update tray icon willshow up when you next reboot your computer. Configuring Instant Update You will need to complete one last step to ensure your InstantUpdate is running correctly. From the Start menu, ...

3Com HomeConnect ADSL Modem PCI: Chapter Three 28 check the Internet for an update, you can go to the Scheduling taband click Update Now.... For more information on Instant Update, consult the Online User’sGuide by clicking Start > Programs > 3Com ADSL Modem PCI > Online Help. Connecting to...

Chapter Four Troubleshooting In the best of all possible worlds, you won’t need this chapter. Wehave included some of the situations you could possibly encounterwhile you are installing your 3Com ADSL Modem PCI. You can alsogo to the Online Help manual which will be available on your PCfollowing ins...

3Com HomeConnect ADSL Modem PCI: Chapter Four 30 QuickView Is showing a Red Light Check the following: • Are you plugged in? • check with your provider for possible access problems. QuickView is green but you can’t get to the internet. There may be a line problem. Contact your service provider. In 9...

Install Guide: Troubleshooting 31 need to simply reinsert your installation CD-ROM and reinitiate theinstall process from the beginning. You are having problems with Dial-Up Networking Dial-Up Networking missing in Windows 95/98 If you are installing to Windows 95 or 98, and you have put the PCIcard...

3Com HomeConnect ADSL Modem PCI: Chapter Four 32 Continue the installation. You will need to have your Windows 95or 98 install CD-ROM available when requested so that the neces-sary files can be copied to your system. Dial-Up Networking problems when trying to connect You may encounter some errors w...

Install Guide: Troubleshooting 33 • Contents of the phone number field are wrong. Check this.The phone number field should contain the number 35 (or other number specified by your service provider) only. Error 691: • The Username and/or Password you entered is not correct for the connection you are ...

Appendix A Installing Remote Access Service 1. To install RAS, which is required in NT if you have a PPPoA setup,first right click on Network Neighborhood and go to Properties . Click on the Services tab and click the Add button. 2. Select Remote Access Service and click OK .

3Com HomeConnect ADSL Modem PCI: Appendix A ii 3. Next you will be required to insert your Windows NT CD-ROMand type the path to the necessary files such as [Drive]:\I386 (That’s i386 but with a capital “i”.) Note: Windows may come up with a screen telling you“there are no RAS capable devices to add...

Appendix A: Installing RAS for PPPoA iii 5. Check the box as shown below and click Next . 6. Next, choose any modem you want. This is going to be the"dummy" modem to ensure RAS installs correctly. You mightarbitrarily choose the Standard 300 bps Modem. Choose it andclick Next .

3Com HomeConnect ADSL Modem PCI: Appendix A iv 7. After you select the modem, choose a port to install it to. Again,this is random. Select the COM1 port and click Next . 8. You should receive this window saying the modem installedcorrectly. Click Finish .

Appendix A: Installing RAS for PPPoA v 9. The newly installed “dummy” modem should appear in thewindow now. Click OK . 10. This shows the Remote Access Setup. Yours should be similar tothis one, varying only by the modem you selected. Click Continue.

3Com HomeConnect ADSL Modem PCI: Appendix A vi 11. Now the Services tab in the Windows Network applet shouldshow Remote Access Service installed. Click Close . After RAS is installed, you will need to re-start your computer. Once you have re-started your computer, re-apply your ServicePack 4 and aga...

Appendix B Connecting using Dial-Up Networking When your modem was installed, the proper software for theoperation of your modem with your service provider should havebeen set up. If you experienced difficulty and don’t see the dial-upicon on your desktop, you may have to complete the followingproce...

3Com Home Connect ADSL Modem PCI: Appendix B viii If no dial-up networking icon appears, you may not havethis feature installed. (Refer back to the discussion oninstalling Dial-Up Networking in Chapter One.) The procedure for installing Dial-Up Networking differs slightly inthe different operating s...

Appendix B: Connecting using Dial-Up Networking ix Select the 3Com PCIA DSL Line (there may be several numbered choices) from the drop down list: Select a device . Press the Next button, which displays the following screen. In the Telephone number field, enter the VCI value given to you by your serv...

3Com Home Connect ADSL Modem PCI: Appendix B x Click Finish and the computer completes the process, creating a dial-up icon in the Dial-UpNetworking window. (You can move this icon tothe Desktop if you wish by holding down theright mouse button and dragging from thewindow to the desktop). Modifying ...

Appendix B: Connecting using Dial-Up Networking xi Gener Gener Gener Gener General al al al al T T T T Ta b a b a b a b a b The General properties screen allows you to choose or change themodem you are using for the connection and/or to change thephone number. Telephone number This field should be s...

3Com Home Connect ADSL Modem PCI: Appendix B xii S S S S Se r e r e r e r e rv vv vver er er er er T T T T Types ypes ypes ypes ypes T T T T Ta b a b a b a b a b The Server Types properties screen is used to set various optionsrelated to your connection and to define the protocols for thecomputer yo...

Technical Support 3Com provides easy access to technical support informationthrough a variety of services. This section describes those services. Technical Support Hotline Technical Support representatives can answer technical questionsabout the 3Com ADSL Modem products. This hotline is not a toll-f...

xiv 3Com HomeConnect ADSL Modem PCI: Appendix C If you need to return the Modem to Us Contact 3Com Customer Support. If the support representativedetermines that you need to return the modem, you will receive anUSO (User Service Order) number. You must have an USO numberbefore returning the modem to...

Appendix C: Technical Support and Information x v Manufacturer's Declaration of Conformity 3Com Corporation3800 Golf RoadRolling Meadows, IL 60008 USA(847)262-5000 declares that the 3Com HomeConnect ADSL Modem PCI conforms to the FCC's specifications: Part 15, Subpart B, Class B Operation is subject...

xvi 3Com HomeConnect ADSL Modem PCI: Appendix C FCC Part 68 Statement 3Com CorporationModel: 3Com HomeConnect ADSL Modem PCI There are no current FCC, Part 68, rules governing DSL modems however, care should be taken in connecting to a DSL network. A FCC compliant, 26 AWG, telephone cord with a modu...

Appendix C: Technical Support and Information xvii Canadian Notice: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standardentitled Digital Apparatus, ICES-003 of Industry Canada. Cet appareil n...

xviii 3Com HomeConnect ADSL Modem PCI: Appendix C Translation: This is a Class B product based on the standard of the Voluntar y Control Council for Interference from Information Technology Equipment (VCCI). If this isused near a radio or television receiver in a domestic environment, it may cause r...

Appendix C: Technical Support and Information xix 3Com Corporation Limited Warranty This warranty applies to customers located in the United States, Australia, Canada (except Quebec), Ireland, New Zealand, U.K., and other English languagecountries, and countries for which a translation into the loca...

x x 3Com HomeConnect ADSL Modem PCI: Appendix C YEAR 2000 WARRANTY: In addition to the Hardware Warranty and Software Warranty stated above, 3Com warrants that each product sold or licensed toCustomer on and after January 1, 1998 that is date sensitive will continue performingproperly with regard to...

Appendix C: Technical Support and Information xxi 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THEPRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'SMISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTIN...